Slowest auction house on the market
Response from developer
We understand that your experience has been frustrating due to the delays in submissions and advances, and we truly appreciate you sharing your thoughts with us. Timely processing is crucial for our clients, and your feedback highlights important areas for improvement. Please reach out to socialsupport@collectfanatics.com with the details, referring to your app review in the email. Your experience matters, and we’re committed to making it better. Fanatics Support.
Payment method
Response from developer
Hey there! Thank you for sharing your thoughts! It's great to hear that you find the app pretty good overall. However, we understand that $50 in fees for an international transfer can feel excessive, and your suggestion to enable transfers to PayPal is valuable. We truly appreciate your input and hope you continue to enjoy using the app! Fanatics Support.
Good but needs help
-when you send an item into the vault for grading or authentication it takes too long for FC to acknowledge they received your shipment. Then it will go in a black hole for months with a status of “grading” and provide no estimate for completion or any other update. Should try to mirror the status update feature GameStop uses for psa grading.
-when you sell a card weeks can pass before you receive payment and you have no way of telling your sold item is still pending payment….it just says “sold” without any status on the payment. If you’re selling lots of cards just looking in your wallet won’t allow you to tell.
- when you sort to look at your sold cards it just shows the price the buyer paid not what you received which is what the seller actually cares about. Making it impossible/difficult for you to recall the amount you actually received after fees
-card ladder values often make no sense. In card ladder you can find the same exact card listed with multiple different values that are very different from each other.
-customer support is terrible and it’s painfully obvious third party companies are outsourced to. You can sense 12 different people are all trying to respond to your one inquiry over the course of days or weeks. ….its like starting over each time as they don’t inform themselves on the history of the ticket properly and end up repeating questions or making already addressed statements.
Response from developer
Thank you for sharing your detailed insights! We truly appreciate your feedback regarding the shipment acknowledgment and payment status, as well as your thoughts on sorting sold cards and Card Ladder values. It’s clear that these features are important to your experience, and we value your perspective. Your comments about customer support will help us to focus on ways to enhance our communication. Please know that your feedback matters, and we remain dedicated to improving your experience.
Where is it ?
Response from developer
Hi there! It sounds like you had trouble locating the Topps tab for your early access purchase. We understand how important this is to you. Please reach out to socialsupport@collectfanatics.com with the details, and be sure to reference your app review in the email. We're here to help make the most of your experience!
