👎👎👎
Can’t do anything until you submit your email, phone and home address
No where better!
Fanatics Colllect is by far the best place to sell your cards. 6% for cash or 0% for Fan Cash. I saved thousands by selling here instead of eBay!
Grading Fee
I never asked for or wanted grading. Especially on a card that costs $1.00. The grading fee cost more. So on top of being overcharged I had to wait a month to see my card. Very unhappy with the service lately and will be looking to move off this platform
Payouts
Takes way too long to get paid out after an auction. They should shorten the time the buyer has to submit payment. It’s been a week on a $79 card and I still haven’t received the fan cash yet.
Account Banned - No Information Given
Unfortunately after using this platform for weeks and recently selling a card through their vault, my account was banned and no information was given. Despite repeated inquiries to all available email addresses, I have been unable to receive any sort of response or information.
My first purchase
I made a mistake and the customer service helped me retrieve my card. Thank you!!!
Save your money
Purchased quite a few instant rips, never once hit a card valued more than 1/2 the packs price. Then if you do sell it back, you don’t get cash, you get rewards which means you can’t withdraw you have to buy more. But it gets worse. If you have $110 of rewards, and you try to buy a $100 pack, it won’t let you purchase, you have to spend money with the rewards so you would end up having to get a $150 pack to use your $110 rewards.
Total scam from this “leader” of the hobby!!! Avoid at all costs
Total scam from this “leader” of the hobby!!! Avoid at all costs
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First time customers beware
I bought card that i wanted it to come to me. After buying it went to vault. It was honest mistake because it was my first purchase on this site. It cost me $26.34. Customer service sucks.
Rating change
After getting a response from Julianna in customer service I am changing my rating. Appreciate ability to make things right
Do not use
Horrible app further exemplifying reckless gambling.
Slowest auction house on the market
I’m not sure how I got to this level of frustration, but I wanna say that things weren’t always this terrible, which is why I’m leaving a review today. As of late, I’ve been neglected as a client because of how late my submissions populate and I’ve been absolutely ignored when it comes to getting my advances on time. I can’t even provide this company with the benefit of the doubt that they’re working on my submissions on a high level, when it takes up to 3 weeks for my cards to populate before scheduling an auction and about a week to generate my advance. I don’t understand how a company fails to do 2 simple tasks when their clients risk EVERYTHING on their platform to provide high value cards for their weekly auctions. BFFR. You guys put up 0 risk and eat guaranteed premiums while you leave your clients in the corner to patiently wait for their cards to finally populate after weeks on end. ALT crushes when it comes to haste and speed. You guys have a lot to work on and there’s no excuse for that.
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Response from developer
We understand that your experience has been frustrating due to the delays in submissions and advances, and we truly appreciate you sharing your thoughts with us. Timely processing is crucial for our clients, and your feedback highlights important areas for improvement. Please reach out to socialsupport@collectfanatics.com with the details, referring to your app review in the email. Your experience matters, and we’re committed to making it better. Fanatics Support.
Payment method
To be honest, the app is pretty good. But $50 in fees for an international transfer (even with a Canadian account) is too much. You could at least enable transfers to PayPal.
Response from developer
Hey there! Thank you for sharing your thoughts! It's great to hear that you find the app pretty good overall. However, we understand that $50 in fees for an international transfer can feel excessive, and your suggestion to enable transfers to PayPal is valuable. We truly appreciate your input and hope you continue to enjoy using the app! Fanatics Support.
Awful
Awful. I’m closing my account down.
Thanks
Pretty cool what you guys are doing
Customer Service is Brutal
Simply awful customer service is all
Great App for the most part
Love the app and I’m a weekly user for the auction, but with all that being said I’ve used this app for over a year now and I’m frankly I’m just tired of the app constantly crashing while I’m preparing a list of cards I’d like to purchase at auction, you can guarantee this app will crash every 5 minutes
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Fanatics One is beyond stupid
The least intuitive sign in maybe of all time
Good but needs help
The app has some glaring issues that need to be addressed.
-when you send an item into the vault for grading or authentication it takes too long for FC to acknowledge they received your shipment. Then it will go in a black hole for months with a status of “grading” and provide no estimate for completion or any other update. Should try to mirror the status update feature GameStop uses for psa grading.
-when you sell a card weeks can pass before you receive payment and you have no way of telling your sold item is still pending payment….it just says “sold” without any status on the payment. If you’re selling lots of cards just looking in your wallet won’t allow you to tell.
- when you sort to look at your sold cards it just shows the price the buyer paid not what you received which is what the seller actually cares about. Making it impossible/difficult for you to recall the amount you actually received after fees
-card ladder values often make no sense. In card ladder you can find the same exact card listed with multiple different values that are very different from each other.
-customer support is terrible and it’s painfully obvious third party companies are outsourced to. You can sense 12 different people are all trying to respond to your one inquiry over the course of days or weeks. ….its like starting over each time as they don’t inform themselves on the history of the ticket properly and end up repeating questions or making already addressed statements.
-when you send an item into the vault for grading or authentication it takes too long for FC to acknowledge they received your shipment. Then it will go in a black hole for months with a status of “grading” and provide no estimate for completion or any other update. Should try to mirror the status update feature GameStop uses for psa grading.
-when you sell a card weeks can pass before you receive payment and you have no way of telling your sold item is still pending payment….it just says “sold” without any status on the payment. If you’re selling lots of cards just looking in your wallet won’t allow you to tell.
- when you sort to look at your sold cards it just shows the price the buyer paid not what you received which is what the seller actually cares about. Making it impossible/difficult for you to recall the amount you actually received after fees
-card ladder values often make no sense. In card ladder you can find the same exact card listed with multiple different values that are very different from each other.
-customer support is terrible and it’s painfully obvious third party companies are outsourced to. You can sense 12 different people are all trying to respond to your one inquiry over the course of days or weeks. ….its like starting over each time as they don’t inform themselves on the history of the ticket properly and end up repeating questions or making already addressed statements.
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Response from developer
Thank you for sharing your detailed insights! We truly appreciate your feedback regarding the shipment acknowledgment and payment status, as well as your thoughts on sorting sold cards and Card Ladder values. It’s clear that these features are important to your experience, and we value your perspective. Your comments about customer support will help us to focus on ways to enhance our communication. Please know that your feedback matters, and we remain dedicated to improving your experience.
Horrible
I bought some cards on fanatics live, and put them up for auction over a month ago and sold them . to this day. I still haven’t been able to cash out…
horrible platform to sell on
I've been waiting over a week to get an answer from customer service on getting verified to get my funds withdrawn from a sale. it's crazy how you can buy and sell on the app without verification but once you want your money it's a whole process.... SELLERS BEWARE!!
