How awful you will kill an experience in your reputation
If you plan on viewing this on multiple devices, just decide not to do this right now. Whatever device you have it on that’s your only device that you get to view Fast Company on and if you want to switch devices, you have to go to your Support page click contact us copy paste the information that’s there submit it in an email and then wait for somebody to grant you permission makes me miss the print version and I’m definitely not gonna re-up my subscription this year.
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Can’t Zoom or Full Size on IPAD !!!
I have become accustomed to digital subscriptions over physical mainly because they are easier to read, but this is terrible. Pages don’t scale to full screen as in my other subscriptions as well as the bar remains at the page top. Please do better. The content smells great but you didn’t give me any utensils.
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Bug in the buy-flow
I’m trying to subscribe via your mobile app, but there’s a bug. I tap “subscribe”, the button turns to orange, but then nothing happens! Please fix so I can subscribe!
Great content. Horrible app.
I took advantage of their recent sale on a digital subscription. I love FC but the app is horrible. It crashes constantly and there are some pages that are not mobile friendly so I have to zoom in on sections at a time to read. Most media companies offered “reader view” in their apps 5+ years ago?!
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I paid for a subscription but…
The app never remembers my subscription thru my Apple ID and does not allow me to read anything. Very very frustrating. .
Update please
App crashes immediately. Please fix.
What the? Update
Besides the terrible support (see below), the app is a joke. How do you send articles out weekly, but the app is a glorified PDF of the print magazine. Might be covering fast companies, but your approach to experience is antiquated.
Update: Finally heard from support 3 MONTHS LATER. Fast Company has slow support to say the least. If you get a subscription & wanna use this app, just don’t expect help before you’re well into your subscription. Same issue as others. Signed up for a year digital subscription on the website. Confirmed email & set up account/password. Go to log into the app. Doesn’t recognize my email. Do some digging in help, and apparently you need an account number to access the app. Only problem is no account number is listed in my online profile & none sent via email. So, why aren’t these just connected automatically? I will update my review once I get access, but how is this any way to run your system?
Update: Finally heard from support 3 MONTHS LATER. Fast Company has slow support to say the least. If you get a subscription & wanna use this app, just don’t expect help before you’re well into your subscription. Same issue as others. Signed up for a year digital subscription on the website. Confirmed email & set up account/password. Go to log into the app. Doesn’t recognize my email. Do some digging in help, and apparently you need an account number to access the app. Only problem is no account number is listed in my online profile & none sent via email. So, why aren’t these just connected automatically? I will update my review once I get access, but how is this any way to run your system?
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No funciona aun con el login y la suscripción activa
A
What the? Update
Update: Finally heard from support 3 MONTHS LATER. Fast Company has slow support to say the least. If you get a subscription & wanna use this app, just don’t expect help before you’re well into your subscription.
Same issue as others. Signed up for a year digital subscription on the website. Confirmed email & set up account/password. Go to log into the app. Doesn’t recognize my email. Do some digging in help, and apparently you need an account number to access the app. Only problem is no account number is listed in my online profile & none sent via email. So, why aren’t these just connected automatically? I will update my review once I get access, but how is this any way to run your system?
Same issue as others. Signed up for a year digital subscription on the website. Confirmed email & set up account/password. Go to log into the app. Doesn’t recognize my email. Do some digging in help, and apparently you need an account number to access the app. Only problem is no account number is listed in my online profile & none sent via email. So, why aren’t these just connected automatically? I will update my review once I get access, but how is this any way to run your system?
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Does not work with subscription
There appears to be no way to access issues if you’re a digital subscriber. What’s worse is that there’s no way to send a help message because despite signing in the app tells me I don’t have an email address. Horrible user experience. I have no idea how this has a 4.2 rating when almost all of the reviews are 1 or 2 stars, all seeming to report the same issues.
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Confusing subscription model
Selected the monthly subscription plan. Presumed this would provide access to current and previous magazines. Instead provides access to just one magazine. Feels intentionally confusing and untrustworthy business model. Disappointed
Can’t sync account
Can’t get the app to recognize credentials set up on web site
Only received 3 out of 12 issues I purchased
I’m the past 12 months as a subscriber I only received 3 issues. Scammer 🚨
Takes your money with no content
I first paid for an annual subscription online, which does not sync to the app so I couldn’t read it on my phone. Then I tried to pay for a monthly subscription on my phone, but that does not let you read the actual magazines. So far I have paid twice and have read nothing………
Using Subscription on multiple platforms impossible
I initially setup my account on the web-based version. When I try to sign-on to the app it states that the email does not exist. I’ve notified through the contact function, but it’s yet to be resolved.
Intermittent App access even with paid subscription
Often the App does not let me access the content, even after I paid for a subscription.
Not a Good Look
The Home Screen of the app is a jumbled mess. Despite having both an online and print subscription, it always has a timer telling me I have a minute or two of free reading before I need to subscribe. Even after logging in, it never seems to recognize me as a paying reader. I love the articles, but the app experience is like kindergarten. A shame because, again, I like the articles more than articles from other publications that I pay more for.
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Disconnected experience
I have already paid for a membership but is hard to use the app in different devices or open content from external links.
It always assumes you’re not a subscriber.
The web and app experience are disconnected and apparently it seems like you have separate accounts. What a mess.
It always assumes you’re not a subscriber.
The web and app experience are disconnected and apparently it seems like you have separate accounts. What a mess.
Cannot even read the headlines
Love your content, want to pay for premium, but this is simply a poorly designed app. Cannot even read the headlines because of obnoxious images behind the text with no shadow or dimming on the image.
Can’t login
Can’t connect to new account
