Fastmail User Reviews

Customer Experience

Positive experience47.7% of reviews
Neutral19.8% of reviews
Negative experience32.5% of reviews

~ Based on 440 written reviews from the US App Store.

What users say

Is Fastmail Safe?

Fastmail – Email & Calendar appears mostly safe based on user ratings. AppsHunter Safety Score for Fastmail is 76/100.

This assessment is based on 567 user ratings, with an App Store average of 3.8/5.

Safety Analysis

66.1% of ratings point to a safe experience
10.2% of ratings suggest some concerns
23.6% of ratings point to a risky experience

~ Based on 567 App Store ratings for Fastmail.

Is Fastmail Legit?

Fastmail – Email & Calendar appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Fastmail is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It just works

The app is a joy to use, with an excellent polished UI and a general lack of clutter.

It’s a great example of an app that does what it needs to do, very well, in an unobtrusive way.

Using the separate Apple Mail and Calendar apps now feel like a backwards step - well done!

Switch to Fastmail. You won’t regret it

Fastmail has tons of flexibility and features, but does a great job of staying out of your way. And being able to reach out directly to real humans for support is incredible. Plus, having masked emails built in, custom aliases, and unlimited(!!) custom domains and catch-all addresses is unlike ANY other email provider that I’m aware of. And trust me, I’m aware of almost all of them.

The company is employee/owned, so no mega-corps here. Plus, according to job listings on their website, their support staff is unionized, which is awesome!

As far as alternatives are concerned, Gmail and others scan your emails for targeted advertising, which is just not good. Plus, they’re the incumbent, so they haven’t had to meaningfully innovate in over a decade.

Proton advertises end to end encryption for your emails, but that’s only really true when you email another proton user. At that point, just use Signal; it’s WAY better. Fastmail has a whole blog post on this topic. Plus, Proton’s CEO has said some… politically unaware? questionable? things in recent years.
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Solid, reliable, and not big tech spy

I have been using for 4 years now, it is great alternative to g33mail and 0utL00k 👍👍

No option to change tiny font size

I like Fastmail but the font size on iPhone is tiny and there is no setting to change this. And it does not respond to font size changes in system. It’s not good.

UI - readability issues in many areas

On mobile - I had to configure iOS (Apple mail - which I wanted to get away from!) to get my email instead of their app bc of all the font inconsistencies that made it too hard to read and compose email.
Bugs with fonts on desktop as well. Font sizes change suddenly without any way to fix it.
No word search once you are inside an email - weird.
Calendar - my scheduling is in serious danger bc you cannot tell what month you are in - on both mobile and desktop. Cannot tell if there is any rhyme or reason to their choices.
I don’t know what they were thinking. Readability should be the priority and they have not done that.
The one time I reached out to support to report a bug the support person framed it as a preference which was dismissive and disingenuous. I don’t think I will want to spend more time reporting issues when it just goes into a void.
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Better than iOS mail app

Love the app, it very quickly replaced the default mail app for me. Great service, reasonably priced, and does everything I could want and more.

The masked email address feature is top notch and easily worth the fee alone if it weren’t for everything else you get.

why?

why would you jerks ever log me out of my email?
was traveling and didn’t have my password with me…
caused a lot of issues for me

Great service, terrible mobile app

It seems that no one at Fastmail uses the iOS App. I hope one day you folks create a native app, because the service is great but the app is unfortunately buggy and clunky, and there is no other option with all the Fastmail features available.

Best Provider Out there

Fast, private, and dead simple. No ads or tracking that I can notice just a blazingfast inbox that handles custom domains and aliases flawlessly. Best email switch I’ve made

Finally an Email Service Focused on Email

After using Microsoft 365 and iCloud+, I switched everything to Fastmail for my personal and business domains, and honestly it has been a great experience. The app is extremely fast, clean, and focused without all the extra clutter and upselling. Email, contacts, and calendar sync perfectly between my iPhone and Mac.

I also really like that Fastmail feels simple but still very powerful. Push notifications are instant, the interface is clean, and managing custom domains was much easier than expected.

A lot of reviews here complain about things that honestly haven’t been an issue for me. If you want a professional, privacy-focused email service that just works reliably, Fastmail is excellent.
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Launches to black screen A LOT

This app is overall good, but it launches to a black screen A LOT. I have to kill the app entirely and re-open it for it to load. Please resolve this, it’s pretty frustrating.

The best Email service yet

I switched to Fastmail to help me see the important mail through all the junk.

I added rules to classify mail as it comes in. Fastmail uses Sieve for its rules engine. It does things that Outlook/Exchange can’t do.

Fastmail search works far better than Outlook and it is very fast.

Fastmail support is excellent.
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Clean, reliable email app with room to improve

Fastmail is a solid, privacy-friendly email app that feels simple and focused. It works well for daily email, has a clean design, and is less distracting than many big email apps. I like that it feels made for people who actually want control over their inbox. My main complaint is that some settings and advanced features can feel less polished or less intuitive than Gmail or Apple Mail.
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Notification actions are broken

There's only about a 10% chance that when you tap on a notification it’ll actually open the email. The rest of the time it just dumps you in the inbox and then you have to manually go and find the email. The same with notification actions like Delete: the chances that it’ll actually delete the email are incredibly low (and even lower if you’re trying it from a notification on your Apple Watch). I don’t know why this is so hard for them to fix. It’s been like this for years. No other app has this problem. Every time I’ve submitted a support ticket about this they just tell me to reinstall the app, which doesn’t help. Please, I’m begging you, fix this bug.
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frustrating - new mail red badge won’t disappear

I appreciate a red badge that notifies me on the ipad app when new mail has arrived, but this red badge then refuses to disappear after I open the mail message. app is up to date, iPadOS is upto date, closing app doesn’t fix this. i have logged a ticket 2 months ago but this bug still hasn’t been fixed.
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Notifications Action

When I receive a notification and take an action on it like “delete” it doesn’t delete I open the app and it shows the mail I received even though I deleted it by swiping down the notification and delete the received mail.
In app Notes doesn’t support apple pencil which makes no sense of writing notes it’s just as a notepad where notes should be typed.
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HTML view shows toooo small on phone?

Can you please fix it? No one in my company is able to use it otherwise, too small text in HTML view.

Requires Updating Swipe Settings

When scrolling up/down with my thumb in the inbox, it is too easy to swipe slightly to the left and delete a random email.

Fastmail support response: You can increase the movement required to trigger an action by changing it to a long swipe only, or even disable the swipe actions entirely, in Settings → Custom Swipes.


Not ideal default settings.
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Needs Some Things

Needs Copy To function and the ability to edit the FROM field during Compose.

Best provider ever

Unless you’re a criminal trying to send e2e encrypted messages to other users, this is the best service on the planet.