App quits when opening My Account
Not receiving any OTP
So is this use less ?????
Notification control missing.
Verification
OTP not working.
Very cool
App crashing
Please help me to solve this situation.
Badges are not awarded correctly
Pretty bad app
App exits as soon as I open
Response from developer
Hi User, We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:- 1) Please delete the installed Fastrack Reflex App 2) Install the latest Fastrack Reflex app from the app store 3) Enter your contact number 4) After entering the contact number Bluetooth Pairing request will come up on the screen. 5) If ignored or canceled, the notifications will not come onto the band although the band will show as paired. 6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device. Then you will need to pair it again from the start. Please do not miss tapping on the pair. 7) Make sure that you tap on Pair to allow for all notifications do come through. If the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thanks.
Notification
Response from developer
Hi User, We apologize for the inconvenience caused. We'd never want you to experience something like that. We want to assure you that we are here to assist you. We request you to write at customer.support@coveiot.com, along with the phone model details so, that we can contact you to assist you better. Thanks.
Improve Interface and bugs
Problems:
While surfing the settings, back button gets invisible. I have to restart the app.
AUTO-HEART - which gives option to track whole day, never does in reality.
FASTRACK is a reputed brand, please don’t degrade the services and quality.
Response from developer
Hi Vaibhav, We are sorry for the trouble and we appreciate you bringing this issue to our attention. Thank you for your suggestions! We appreciate your feedback we will share the feedback with our concerned team, and we will try to improve the features. If you are facing any issues, please write to us at customer.support@coveiot.com, along with the phone model details, so that we can contact you to assist you in better. Thanks.
BLOT ON BRAND TATA
Drains battery.
Sync is frustratingly slow & does it at will of the App. So many times the complete day’s record turns zero on its own.
The device needs to be connected to the handset almost three to five times a day by following complete forget device process..
The only good part of the whole ecosystem of this App n the device is the accuracy & consistency of the band in steps calculation. Using it for almost two years now (the strap is however fragile, have changed twice).
Response from developer
Hi User, That's not good to hear! This, not the experience that we want you to have with us. Please let us know after charging the band till how much time the battery backup lasts. So, that we can check & assist you further. Kindly write to us at customer.support@coveiot.com, along with the phone model details and we will connect with you immediately on this. Thanks.
Nice app but some feature are missing
Also every time I open app, it start sync and everything hangs. This should be background process and should allow user to access other features.
Response from developer
Hi User, We offer our sincere apology for the trouble. Can you please contact us at customer.support@coveiot.com. So, we can offer more assistance in this case. Thanks.
Alarm changing feature doesn’t work
Keeps crashing on iOS 13
Response from developer
Hi User, We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:- 1) Please delete the installed Fastrack Reflex App 2) Install the latest Fastrack Reflex app from the app store 3) Enter your contact number 4) After entering the contact number Bluetooth Pairing request will come up on the screen. 5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired. 6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device. Then you will need to pair it again from the start. Please do not miss tapping on the pair. 7) Make sure that you tap on Pair to allow for all notifications do come through. However, if the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thanks.
App does not work!
The watch is difficult to handle. The dial does not come off the band easily for charging and it takes about half an hour to push it back to the band. There are no instructions about charging or anything else mentioned on the package. So you are left clueless and penniless by the company.
Response from developer
Hi Poushalii, We are sorry for the trouble. Kindly try to charge the band through an adapter that has a maximum output of 5V and 500mA/1 A. Please note that- To charge your band disconnect the straps from either side of the device ( after removing the band check the golden color stripe behind the band). You can also charge your band with the help of Laptop connect the device to a USB port on a Laptop. Also, request you to share us the feature which are mentioned on the description but not available on the app by writing to us at customer.support@coveiot.com. Thank you for your suggestions! We appreciate your feedback, we will share this concern with our development team, and we will try to implement and improve the feature in the future on our upcoming products. Thanks.
Application crashes
Response from developer
Hi Salim, We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:- 1) Please delete the installed Fastrack Reflex App 2) Install the latest Fastrack Reflex app from the app store 3) Enter your contact number 4) After entering the contact number Bluetooth Pairing request will come up on the screen. 5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired. 6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device. Then you will need to pair it again from the start. Please do not miss tapping on the pair. 7) Make sure that you tap on Pair to allow for all notifications do come through. However, if the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thanks.
App not working
Response from developer
Hi Vikram, Apologies to know about the bad experience that you had to go through. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:- 1) Please delete the installed Fastrack Reflex App 2) Install the latest Fastrack Reflex app from the app store 3) Enter your contact number 4) After entering the contact number Bluetooth Pairing request will come up on the screen. 5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired. 6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device. Then you will need to pair it again from the start. Please do not miss tapping on the pair. 7) Make sure that you tap on Pair to allow for all notifications do come through. However, if the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thanks.
From ok to useless
Response from developer
Hi Michael, We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue please follow the below-mentioned troubleshooting steps:- 1) Please delete the installed Fastrack Reflex App 2) Install the latest Fastrack Reflex app from the app store 3) Enter your contact number 4) After entering the contact number Bluetooth Pairing request will come up on the screen. 5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired. 6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device. Then you will need to pair it again from the start. Please do not miss on tapping on pair. 7) Make sure that you tap on Pair to allow for all notifications do come through. We hope the above information will be helpful for you. However, if the issue persists even after performing the above-mentioned steps please write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thanks.
