What good is an app that doesn’t have a functioning payment portal?
Try to order Fatburger on skip? Add up to $5 on each item.
Try to pay for pickup on the Fatburger app? Hot pay and get kicked back to your order with no confirmation, no error, no indication that the payment did not go through.
Useless. Great burgers. Garbage app.
Try to pay for pickup on the Fatburger app? Hot pay and get kicked back to your order with no confirmation, no error, no indication that the payment did not go through.
Useless. Great burgers. Garbage app.
Doesn’t work on new iOS
Won’t do a thing.
Proceed with Caution
I'm amending my review. After my initial complaints to Fatburger, they looked into it and apparently it wasn't hidden fees or anything, the problem was some of the menu item prices were loaded incorrectly. They have resolved the issue at my Fatburger location.
If you use this app, just be cautious of the prices and make sure you aren't paying more than the in-restaurant prices.
Bumped up the score to 2 stars, because we should be able to use restaurant apps with confidence. And this one lacks that at this point. But at least they fixed my issue.
Original Review: I ordered pick-up with this app for the first time today. 2 meals in total.
When I went in to pick up my food, i noticed the prices on the sign board were cheaper. I asked the manager and he said that Farburger app probably charges more because the company that runs it charges customers more.
In total, my order cost me $7.38 more just for the "privilege" of using the Fatburger app to order pick-up.
That extra "fee" is not worth the convenience of ordering ahead and I will not be using the Fatburger app again for ordering food. What could have been a convenient way to order more Fatburger ended up being a deterrent. Shame on Fatburger for treating customers this way!!
If you use this app, just be cautious of the prices and make sure you aren't paying more than the in-restaurant prices.
Bumped up the score to 2 stars, because we should be able to use restaurant apps with confidence. And this one lacks that at this point. But at least they fixed my issue.
Original Review: I ordered pick-up with this app for the first time today. 2 meals in total.
When I went in to pick up my food, i noticed the prices on the sign board were cheaper. I asked the manager and he said that Farburger app probably charges more because the company that runs it charges customers more.
In total, my order cost me $7.38 more just for the "privilege" of using the Fatburger app to order pick-up.
That extra "fee" is not worth the convenience of ordering ahead and I will not be using the Fatburger app again for ordering food. What could have been a convenient way to order more Fatburger ended up being a deterrent. Shame on Fatburger for treating customers this way!!
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VM
Doesn’t work. Says it’s processing, but checkout doesn’t work for ApplePay or credit card. Very frustrating.
This app = result of corporate greed
Horrible. Paying more for less. Reduced incentives. The list goes on. This app and the direction of this business have gone the way of the gutter. Too bad so sad.
Price alert
Prices are higher for 3-5$ in the app , how it’s even possible????
Pointless
The app has never worked for my local outfit, great food, pointless app.
What’s the point?
The app charges you a 3rd party fee in addition to no rewards nor promos. Why don’t I just go ahead and order at the front? App is useless.
Worst fast food app ever
It often fails to send order to the restaurant and charges you anyway. Also they charge an app fee on top of your meal and tip. I used this app all the time a couple years ago and never had a problem. Things have gone downhill fast in the last year for fatburger app. I have uninstalled and wont be going to fatburger for some time
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Bad choice of colours
Can’t make out prices in cart because of choice of colours for app.
Buggy and horrible interface and colors
Couldn’t create an account. Crashed when I click to accept terms checkbox.
Too bad.
Too bad.
Save some money
Used to be a great convenience to be able to order and pay ahead. All items are more using the app and won’t apply the combo pricing. For example I almost always get the mushroom Swiss burger. Menu price $12.99 and on the app it’s $17.08, almost 33% more! Brought this to the attention of the location I go to and they don’t even know why! Now I just call ahead to the store and order.
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Service fees and no rewards
The app now adds 6% or so to your total order just for the app developer. It’s a rip off to use.
Weird
Weird difficult to read colour combinations, still no option to order lemonade, no custom tip option so its 10+% or nothing, no account or sign in button, and yes now there's a service fee for using the app... Might as well just order through skip, it's easier and more logical
Rewards Dissapear, $3 Fee to Use?
Tried the app around 4-5 times to order. Noticed that all rewards were gone now and they want a $3 service fee to use it! How about delete ASAP...?
50% Working
Some ridiculous bugs if you use MC with either this app or website. Literally could not pay until I used Apple Pay… Website is unusable.
Basic
Only lists basic menu items. I know some locations carry lemonade but it’s not listed on the app. Also there’s no way to substitute out the patty on any of the burgers with either veggie or chicken even though it’s possible in store
All in Canada now in Buena Park
It awesome know Canada get good GPS The only location in California which is in Buena Park which is across the street I can’t even order on the awesome appIf you’re in Buena ParkThere’s one located next to the Buena Park mall piece
Can’t order Lettuce Wrapped Burgers
Can’t order Lettuce Wrapped Burgers, and doesn’t have Apple Pay.
Location
Not very accurate
