Adds postage on when it shouldn’t every time
So annoying, adds on postage costs even though it is over £60 every time I use it, and you have to battle through JD sports customer service to get it back every time. Please fix this, it’s been years now, so irritating
Useless Error try to add to basket.
Error when you add anything to the basket
Delivery charge
I have just payed £3.99 for delivery on a £258.99 order! Why?
Delivery
Hate the fact they charge you delivery once you apply the Red Wall discount.
Poor
Would not let me use Apple Pay and would not accept my Amex as a payment card saying it was invalid. Eventually accepted PayPal. No click and collect option and only standard delivery which for £3.99 cannot believe it can take up to 7 days, it’s a T-shirt! On top of this, as the exclusive stockist of wales shirts, why are they not stocked in your flagship store in London on Oxford street. Not every welsh football fan lives in wales!
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Poor from JD
We are weeks away from a World Cup. Hardly any stock available and what’s available doesn’t have a photo. Time the FAW stopped being treated like a 3rd rate nation and acted to discontinue their partnership with JD and Adidas. Sadly a big missed opportunity!! Shocking!!
Only PayPal Accepted
I could not pay by Apple Pay, all 3 cards in my Apple Wallet were declined. I tried to manually enter the details of both my American Express credit card and my Metro Bank debit card. The app payment page kept insisting that the card number format was incorrect for both which is wasn’t. So I used PayPal. Not great for an app used to purchase goods.
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Glitchy
App struggles to open or freezes when viewing items. Makes a 5 minute purchase a laborious task!
Terrible app
The App is the only way you can apply the FAW's Red Wall membership discount code to get 15% off Wales shirts. The discount code doesn't work on the JD Sports website.
But unlike the JD website, where delivery is free for orders greater than £70, on the app delivery is still charged (£3.99) no matter the value of the order. I've just paid £3.99 to deliver a £200 order.
Also, on the website you can add shirt personalisation, on the app it's not possible.
Whether by accident or design this makes it less attractive to use the 15% discount.
But unlike the JD website, where delivery is free for orders greater than £70, on the app delivery is still charged (£3.99) no matter the value of the order. I've just paid £3.99 to deliver a £200 order.
Also, on the website you can add shirt personalisation, on the app it's not possible.
Whether by accident or design this makes it less attractive to use the 15% discount.
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Paul McKenna
I am a red wall member. When I tried to use my discount code the app did not recognise it.
Wales away shorts
I’ve ordered theses shorts numerous times but still not received them! I’ve contacted your customer services and they are telling me my order number doesn’t exist so I’m now stuck with a shirt & socks without shorts
FAW Discount code
The app doesn’t give the discount for members of The Red Wall as described in the membership package. Very disappointing but probably predictable from JD.
Wales kits
Good app, easy to negotiate, disappointed that Wales training top in red had no stock in large but overall good. 👍
No link with JD app
Forced to use this app to use Red Wall members discount but then can’t use a JD gift card or link with JD account for loyalty or tracking. Conversely, can’t use Red Wall discount on normal JD app which is way better and links to your JD account and details - there’s no way to log in or recall orders on the FAW JD app! Just give us the discount to use on the normal JD app and we can search “Wales”. Daft!
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Work brilliant
I love it, just need more stuff on here.
Easy to use website
Easy to use website. Like the fact you can get it delivered for free to your house or store of your choice. Would recommend to everyone 5*
Can’t save account
Good app except you can’t save your details to use next time
