Unauthorized Charge & No Customer Support
This is unacceptable. A company should never ignore customers after taking their money. I am disputing this charge with my bank and cannot recommend this app to anyone. Use at your own risk.
Response from developer
Hi Pavel, we apologize for the delay in our response. We take customer support very seriously and immediately checked our system, but we currently have no record of receiving any emails or support tickets from you. We also need to gently clarify a misunderstanding: our app does not offer, and has never offered, a $0.99 trial. We pride ourselves on clear, transparent pricing that is displayed upfront in the app. Because of this, it is highly likely you are confusing our app with another service or an advertisement you saw online. Please note that all purchases, subscriptions, and billing are processed entirely by Apple. We do not have access to your payment information, nor do we have the ability to charge you or process refunds on our end. If you wish to dispute a charge or request a refund, you will need to do so directly through Apple Support (reportaproblem.apple.com). If you have any questions regarding the app itself, you can reach us at contact@seogene.com.
Paid $9.99 and still fax isn’t going through
Response from developer
Hi JenniferJarvis15, first, please accept our sincere apologies for the delay in getting back to your review from June 30, 2026. We are very sorry for the frustration you experienced while trying to send an urgent fax. We would like to gently clarify a misunderstanding: our app does not, and has never, offered a promotion for 10 free pages. We strongly stand by clear, transparent pricing for our subscriptions, which are straightforwardly presented in the app—such as our 1-week plan for $9.99, our 1-month plan for $19.99, and our 6+6 months plan for $79.99. It is highly likely you came across an advertisement or article for a completely different service online before downloading our app. That being said, because you paid the $9.99 for the weekly subscription, your fax should absolutely be sending. The "awaiting top up" message you are seeing is not a request for more money. Instead, this points to a technical error or a failure of the app to properly sync your Apple/Google purchase. We want to make this right and ensure you get what you paid for. Please reach out to our support team directly at contact@seogene.com so we can immediately investigate your account, fix the sync error, and help get your document sent.
FM
Doesn’t work
Response from developer
Hi Teena927, first, please accept our sincere apologies for the delay in getting back to you. We also want to apologize for the extreme frustration of trying to send a fax four times without success! We would love the opportunity to make this right and figure out exactly what went wrong. If you are still open to it, could you please reach out to our support team at contact@seogene.com ? We are standing by to help.
Rosanna
My First Fax Failed & Kept saying the Line was “Busy” I tried several times & Several times I Called the Fax line & it IMMEDIATELY Beeped & Waste of Money & Will be Calling Apple for a REFUND!!
Response from developer
Dear Rosanna, we’re very sorry for the inconvenience and frustration you experienced. We recently had some minor technical issues that may have affected fax sending, but they have now been resolved. Please update the app to the latest version, as this is critically important for proper performance and successful fax delivery. Regarding the “busy” line message, this can also happen when the recipient’s fax line is unavailable or not accepting the transmission at that moment. Please try again after updating the app. If you still experience any issues, contact our support team with the details of your attempted fax so we can review the case and assist you further. For any billing or refund request, please contact Apple Support directly, as App Store purchases and refunds are handled by Apple.
Didn’t work
Response from developer
Dear user, we’re sorry for the inconvenience and frustration this caused. We recently experienced some minor technical issues that may have affected fax sending, but everything has now been resolved. Please make sure to update the app to the latest version, as this is critically important for the service to work properly. After updating, please try sending your fax again. If you still experience any issues, contact our support team and we’ll be happy to assist you.
Deceptive
Response from developer
Thank you for reaching out. We understand your concern. To clarify, our app uses a paid subscription model, and the subscription price is shown by the App Store before the purchase is confirmed. Fax confirmation is provided in the app after the fax has been processed and the delivery status is available. If you are not seeing the confirmation, we can check the fax status for you here. Regarding document quality, the final fax result can depend on the original file/photo quality and the receiving fax machine. However, we’ll still check this issue and work through it.