Scam
Response from developer
Hi, thanks for your review! We are genuinely sorry for this frustrating experience. We completely understand why you're upset—feeling misled or worried about your privacy is a terrible feeling. We want to clear this up directly. Our app absolutely includes a free trial to test the service. If you ran into an immediate paywall, it sounds like a confusing setup step or a technical glitch rather than a scam. Also, we take privacy very seriously and adhere strictly to App Store security rules. We never steal, sell, or predatorily use your information. We want to make this right for you. Please reach out to us directly at support@fax-app.com with "App Store review" in the subject, so we can look into your account, ensure you aren't charged, and everything is working as expected. Best regards, the Fax Team
SCAM SCAM SCAM! BE AWARE!!
What made the experience even more frustrating was that the app stopped functioning properly two days before my subscription was supposed to expire. It repeatedly disappeared from the screen and closed unexpectedly, making it impossible to use the service I had already paid for. As a result, I was left without a working fax solution and had to look for an alternative app.
Based on my experience, I cannot recommend this application. The poor document quality, reliability issues, and problems occurring just before the subscription period ended left me feeling that I did not receive the service I paid for. Complete SCAM!!! I wish there was a ZERO star for this app!
Response from developer
Hello, and thank you for your review! We're genuinely concerned to learn about your experience with the app. Your insights regarding document quality and the issues encountered near your subscription's end are incredibly valuable. To help us address this, please reach out to us at support@fax-app.com with "App Store review" in the subject. Our team is eager to assist you and ensure a smoother experience moving forward. Best regards, the Fax Team
It won’t allow me to hit done so that I can send
Not clear
It works…. However read this before you buy
After purchasing the $19.99/year plan (do not pay more than this), the company automatically assigned me an international fax number—and worse, it appears this number was previously associated with a doctor. As a result, I began receiving confidential medical faxes that clearly were not intended for me.
I immediately contacted customer support to report the issue and requested a domestic number, explaining the seriousness of receiving private information. Customer support (“Mia”) informed me that the only way to get a new number was to repurchase the subscription, despite the fact that I had been a paid customer for only about 10 days.
This response demonstrates a lack of concern for user privacy, basic business ethics, or customer service. At $7.99 per week for their advertised service, the priority appears to be extracting more money rather than correcting a legitimate and serious issue.
The App Store is full of fax app alternatives. I strongly recommend choosing one of them instead.
