Great customer service
I submitted feedback that there was a bug and they were quick to respond and fix it!
Fixed
Had issues with the app and they did an update to resolve. Thank you!
New update is smooth
The new update from the last few days is fantastic. It isn’t freezing up on me anymore which was causing me to force the app to shut down and restart. The interface is slick and feels more modern. And I love what you guys did with the read receipts. I’m still having an issue with not being able to scroll up very far to see previous messages so I have to export a report in order to see those messages. I still have a lot of functions to test out, but I’m sure those are great as well. Keep up the great work. The best thing about this app is how simple it is, and how it’s focused on communicating rather than litigating.
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Response from developer
Hi there! Thank you very much for the kind words - we have worked very hard to deliver this update and we are glad its appreciated! I have added the chat issue to our tasklist for the next sprint - we will resolve that for you. If you have any other feedback or questions, please dont hestitate to reach out to support@fayr.com
Error Screen
Very hard to add co parent. Constantly getting error screen.
Does not work
The app doesn’t show messages and there’s a glitch or something in their system. I’ve contacted support numerous times and no response. I’m seeing the message pop up in notifications, but when I open the app- I can’t see anything. I also can’t send any messages when I know the other parent is sending messages - very frustrating. Looking for a new app similar to AppClose and have yet to find a free working app to communicate effectively. I’ve tried our family wizard, talking parents and Fayr. All no good.
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Response from developer
Hi, Thank you very much for your review! We are sorry to hear you have experienced issues with Fayr, we have had disruptions in the development and support teams, but we are commited to regaining Fayr reputation as the best co-parenting app. Please reach out to us on support@fayr.com and we will reply within 1 business day!
