Freezes up during use
This app continually freezes up almost every single time I attempt to use it. First Citizens should have a priority of making their app a quality extension of everything else they do.
Patti
This app is awful, every time I log on to check my balances or deposit a check it’s not working. I have to run to the brick and mortar just to check a balance it’s not a very efficient system and it’s just frustrating to have to run for banking information that should be readily available on the app.
Show more
PLEASE FIX YOUR APP!!
I’ve been banking with FCCB for a while now and genuinely like the bank itself, but the mobile app is a completely different story. It is extremely not user friendly and feels very outdated, like it hasn’t been meaningfully updated in years.
The biggest issue is how poorly everything is organized. There’s no clear or reliable way to view pending transactions, account holds, or anything like that. Money either comes out or it doesn’t, and if something seems off, there’s no easy way to track down what happened. That’s a huge problem when you’re trying to manage your finances responsibly.
The layout is confusing, important information is hard to find, and overall it just feels clunky and behind the times compared to other banking apps. It desperately needs a redesign to improve organization and usability.
I really do like FCCB as a bank, but I absolutely despise this app. It makes something that should be simple way more frustrating than it needs to be.
The biggest issue is how poorly everything is organized. There’s no clear or reliable way to view pending transactions, account holds, or anything like that. Money either comes out or it doesn’t, and if something seems off, there’s no easy way to track down what happened. That’s a huge problem when you’re trying to manage your finances responsibly.
The layout is confusing, important information is hard to find, and overall it just feels clunky and behind the times compared to other banking apps. It desperately needs a redesign to improve organization and usability.
I really do like FCCB as a bank, but I absolutely despise this app. It makes something that should be simple way more frustrating than it needs to be.
Show more
Out of date, poor excuse for an app.
Been two years since last update. Doesn’t support Zelle. Doesn’t support modern Security like fido2
This app sucks
I literally can’t eat tonight because this app refuses to work in any of its basic functions 🙃🙃🙃
Login failed
It lets you login in about 25% of the time. I’m contemplating going through the hassle of switching banks just because the app is so bad.
Extremely frustrating
Half of the time This app doesn’t even work. I just changed my password a few weeks ago and it’s telling me incorrect username or password (even with Face ID). This app is so inconsistent and unreliable. I am seriously considering switching banks just so I can have access to my online account.
Out of date
Been two years since last update. Doesn’t support Zelle
Inconsistent - doesn’t work more than works
It constantly tells me my login failed. Then will let me in, then even when just a minute later I try to get back in, it says login failed. Nothing changed!!! It’s so frustrating. Can’t accomplish anything if I close out because no guarantee I can get right back in. I’ve had to call to get it reactivated multiple times too because I don’t use it enough. And there’s a reason I don’t use it, from what I’ve just described! Checks will go into a different bank because of it. I recommend fixing how bad this app is if FCCB wants my money in their bank.
Show more
Terrible
App almost never works
Terrible app
This app will not even open
Embarrassing.
Hands down the worst mobile banking app I’ve ever used in my life, to the point where I’m considering switching banks because I cannot deal with the unreliability anymore. More often than not, when I need to check my account, the app has “system errors” or simply will not open. It’s unacceptable how long this app has been barely functional.
Show more
Terrible
As others have noted, FCCB took over my local bank. App rarely works all the time and is currently not working.
Mobile First seems to be a foreign concept to FCCB.
Mobile First seems to be a foreign concept to FCCB.
8:00 pm - 8:00am EST
Can't access account because it can't connect to system. I know it's not my Internet because I'm writing this review.
Fix your app!!
It only works when it wants to. They took over my old bank that had a far superior app. This app is terrible. Even when it does work, it’s painfully slow. Probably going to switch banks.
Customers
Not easy!! =not happy customer!
I’ll have to go to the branch and have the manager help me! Travel time= 1 hour!!
I’ll have to go to the branch and have the manager help me! Travel time= 1 hour!!
Update Does Not Work
This app worked reliably for me from 2021 to a month so ago, circa March 2023. Now cannot even download the new version. I have two accounts at FCCB and am also shareholder. You really need to get this fixed. There are other users having the same problem as I am! This really needs to get fixed!
Crashing
I’ve been trying to open your app for the past hour now. I’ve had many times when your app won’t open and just crashes. Can you please figure out why? This is the time of technology yet your app, a banking app, crashes all the time. I’m considering on switching banks on this.
Does not work.
I have not been able to log in at all I put in my account number and password and the app closes. Sometimes I can’t even put in the account number and it closes or it just sits there and loads for a long time I’ve waited 20 minutes before closing the app again. It definitely needs updated or fixed or something.
Show more
Thumb scan no longer works or not accepting finger scans
Needs fixed
