Doesn’t work
I just got my feet up trainer and was willing to try the app. When I clicked 2 week trial then annual payment (which - I cannot even find how much it costs) and clicked submit - it just kept spinning and never accepted my selection. I closed and restarted the app, same result. I did this multiple times. So, you lost me.
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Could have been great
I purchased this app but have been very disappointed. Not only did I not get the 2 week trial as I thought I’d get when accepting for payment but payment came out immediately from my account and the app tells me I don’t have a subscription.
I reached out to CS and they promptly advised they would look into it, however, 2 days later I’ve not received a resolution. I’m very unhappy to have wasted $65.
I reached out to CS and they promptly advised they would look into it, however, 2 days later I’ve not received a resolution. I’m very unhappy to have wasted $65.
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Excellent Product
Have a seat, I’ll pour the tea ☕️. My story begins a little while before I needed this product as part of a birthday gift for my daughter. I placed my order for the Feet Up, and at the very moment that I clicked “confirm order” I noticed the shipping address was wrong (ShopPay had auto-populated the fields with our old address). I panicked. I immediately began trying to contact the company any way that I could. There is no phone number for customer service. I sent them an email right away. Within 5 minutes I had hit them up every way possible including their social media instant messages. Days passed and despite my pleas for someone to get back to me I heard nothing. My communication went from polite (albeit stressed) to completely irritated and rude. And with good reason. It’s terrible customer service. Someone finally reached out to me and said they would look into it. Then someone else said they had tried to change the address with UPS but there were no promises. I then called UPS myself and was told that the package could not be redirected and would just have to be rejected when it got to the wrong location. Well, somehow, the address was indeed changed and the item finally arrived at the correct address. I opened the well-packaged item and found some solid, attractive pieces that required minimal assembly, hardware and tools included. After about 5 minutes the Feet Up was assembled and ready for use. Despite my bad experience with customer service, I have to say that the product is solid and high quality. The phone holder it comes with is clever and convenient. There is an app you can connect to with tons of exercises and programs. Honestly, it’s a great product all around- even better than expected. It’s a bit pricey but in my opinion, worth it. All in all- I was disappointed with the customer service but very impressed by the product. Hopefully my experience with customer service was a fluke and not standard company practice because I can, in good conscience, highly recommend the actual product and services it comes with.
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Disappointed
I used and loved the Feet Up app for a few years on a Google Pixel and then started having issues with glitches in the feed a few months after I switched to an iPhone. So I deleted the app and reloaded and now I can’t get into the app at all. I’ve emailed feet up multiple times over the past six weeks and have not received any support. The instructors and feet up trainer are amazing, but the app has failed for me.
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Love
I’m so in love with this tool. I use it twice a day. I’d been having issues with finding time to meditate, but I have no problem making time for this! Inversions are fun.
