Horrible Platform
This platform is far and away the worst I’ve ever used. Everything is extremely delayed and bogged down. Stay away from this if you’re smart.
Lesson for app developers
Lesson for app developers is to not make your mobile interface like this app. Good service, good for beginning investors. But no one cares when a trade takes 1 min+ and the app is clunky.
Slow!!
This platform is BY FAR the slowest platform to use. If you click on any of your stocks, it takes forever to pull up the information. Horrible.
Victim
Warning to anyone considering this app:
I’ve had an awful experience with Fennel. There’s no customer service phone number, and all communication has to go through email — which leads nowhere. They control your wallet, and you can’t sell your positions due to their own restrictive policies.
Even worse, they keep charging $13–$15 every month, and if you don’t pay, they threaten collections — even though my account is locked and I can’t access or close it. I’ve been trying for years to shut it down, but they always come up with excuses and delays.
At this point, I’m still being billed for an account I can’t use. This company’s practices feel completely unethical and misleading. Be very careful before you sign up — it’s a trap.
I’ve had an awful experience with Fennel. There’s no customer service phone number, and all communication has to go through email — which leads nowhere. They control your wallet, and you can’t sell your positions due to their own restrictive policies.
Even worse, they keep charging $13–$15 every month, and if you don’t pay, they threaten collections — even though my account is locked and I can’t access or close it. I’ve been trying for years to shut it down, but they always come up with excuses and delays.
At this point, I’m still being billed for an account I can’t use. This company’s practices feel completely unethical and misleading. Be very careful before you sign up — it’s a trap.
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Use literaly any other brokerage
Worst brokerage I’ve ever used. Do not open an account on here.
Terrible Customer Service
I tried to cancel my accounts and never heard back from Fennel for over 2 weeks. This forced me to get charged for another month. They refused to to refund the full amount and only half of the charge for a monthly fee. What business charges a fee for their own incompetence?
SCAM
I have been trying to cancel for over a month and keep getting charged!!!! I have messaged support and get no help. I just got billed again! Send my refund and CLOSE MY ACCOUNTS
Awful
Don’t get trapped… they added 60$ account closing fees without telling anyone. They seriously want to rip people off as much as they can.
The app itself is slow and clumsy. It works but you never know if you’ve loaded or something is screwed that you have to reset.
I can imagine anyone uses this for anything much longer. Having to pay fennels 5$ a month fee including a 60$ closing fee is criminal. Especially without even telling their own customers.
The app itself is slow and clumsy. It works but you never know if you’ve loaded or something is screwed that you have to reset.
I can imagine anyone uses this for anything much longer. Having to pay fennels 5$ a month fee including a 60$ closing fee is criminal. Especially without even telling their own customers.
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Scam
Allowing trade reversals and not being able to cover the short position is a scam like no other do not trade here.
A fee but usable app
If you need to invest it’s usable
Don’t give them access to your bank!
Don’t give them access to your bank accounts! They will keep charging you over and over after you ask for your accounts to be closed
Most unprofessional brokerage
Cannot cancel subscriptions for months on end and the only way is through email cancellation. What they are doing should be illegal and is borderline a scam.
Scam - Stay Away
This “brokerage” steals money from your account and gives 0 explanation with awful customer service, emailed 10 times over three weeks and still waiting for a response…
STAY AWAY
they will lock you into a membership you will never get out of. They have answered all my emails for months and months. Now all of a sudden being ghosted when trying to cancel. this is happening to many people stay away.
Fraudulent
Does not allow you to cancel or delete banking information unless you contact them via email. They do not reply and if you find the phone number, it goes straight to voicemail.
Scam app
I’ve tried withdrawing funds multiple times and it doesn’t withdraw. I’ve waited a month and tried numerous times, even getting the confirmation email of the withdrawal, but never actually getting the money withdrawn and deposited into my bank account. On top of that, I’ve contacted support multiple times to cancel my subscription and they do not answer even though they have answered other emails from me about other subjects. They purposely will not answer emails in order to prevent you from canceling your subscriptions. DO NOT DOWNLOAD
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Scam. Complete garbage
Support has not replied to my emails in over a month, where i keep asking for my accounts to be closed, yet they have the gall to try and continue charging me $5 a month per account. Absolutely ridiculous for a brokerage where you’re supposed to feel safe keeping your money. There is no phone support and the email support doesn’t reply AT ALL, like not even an email confirming they got your message. 0/10, put your money somewhere like schwab because at least you’ll know you’re good.
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Hard to cancel
Trying to cancel and no response . But they keep charging me.
Scammers
This app illegally held my securities and cash. I sold a stock position, and they fraudulently created a short position by retroactively removing the position I sold (How is this even possible??). They did not allow me to cover my “short” for weeks. They did not let me withdraw any money. Eventually, they covered the position at the peak of the stock price, and put my account at a negative balance.
After fraudulently and illegally putting my account at a negative balance, they then THREATEN to blackmail me from other financial institutions if I did deposit enough to cover the negative balance.
One of the most blatantly fraudulent apps I have ever used. I will be making a complaint with the consumer bureau, BBB, and SEC. I will also be contacting my bank to reverse all deposits for monthly fees and deposits. I encourage all other victims of this app to do the same.
I know this happened to many others by recent reviews, so it is not an isolated incident. Scamming and fraud is their business model.
After fraudulently and illegally putting my account at a negative balance, they then THREATEN to blackmail me from other financial institutions if I did deposit enough to cover the negative balance.
One of the most blatantly fraudulent apps I have ever used. I will be making a complaint with the consumer bureau, BBB, and SEC. I will also be contacting my bank to reverse all deposits for monthly fees and deposits. I encourage all other victims of this app to do the same.
I know this happened to many others by recent reviews, so it is not an isolated incident. Scamming and fraud is their business model.
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Fine until you need to cancel
They take their sweet time to cancel your accounts, meanwhile racking up fees and still billing you
