Scam
Saved my marriage
Subscription is a scam. Don’t sign up for the free trial.
Now I’ve been charged for the year’s subscription. It still doesn’t show on my Apple account and Ferly isn’t responding to emails. I think they make it impossible for you to cancel a subscription to try and scam money out of you.
Edit: I did contact them as requested in the reply to this review. No reply received and no attempt to resolve the issue.
Response from developer
Hi there, Sorry to hear you've received bad customer support. If you email hello@weareferly.com and put REFUND in your subject line, I'll make sure we look into your account, refund the money and close your subscription. Warmest, Billie
Do not buy! Steals money!
Subscription is a scam. Don’t sign up for the free trial.
Now I’ve been charged for the year’s subscription. It still doesn’t show on my Apple account and Ferly isn’t responding to emails. I think they make it impossible for you to cancel a subscription to try and scam money out of you.
Everything behind paywall
Response from developer
Hey there, Really pleased to hear the app helped you. The content has been created by world class practitioners and the experience is designed to support folk that are struggling with sexual problems. Sex therapists often refer their clients to Ferly or potential clients that can't afford traditional therapy. For that reason, the app is extremely cheap. In person therapy would normally cost upwards of £60 per session and Ferly is only £14 per month or £60 for a year of unlimited use. Our mission is to make this type of support as accessible as possible so that folk that can't afford traditional therapy still have tools and resources that can help them on their journey. Thanks for giving us a go!
Unusable
Response from developer
Hi there, sorry to hear you're having issues navigating the app. If you have an iPhone SE or older, our app won't work properly. If you have a newer phone, please reach out to hello@weareferly.com and I'll help troubleshoot your issue. Warmest, Billie
App unusable currently
Good customer service
Response from developer
Hi there - I am so pleased we were able to support you. Thank you for the kind review.
Constantly crashing
No way to cancel
Response from developer
Hi there, Sorry to hear you've received bad customer support. If you email hello@weareferly.com and put REFUND in your subject line, I'll make sure we look into your account, refund the money and close your subscription. Warmest, Billie
Could be brilliant but too many bugs
iPhone SE
Response from developer
Hi there - I'm really sorry but we don't support an iPhone SE as it's a much older model. We're a tiny team of 2 which means we have to make some really hard decisions including which iPhone models to support.
Support does not respond to requests or emails
Response from developer
Hi Natalie, I'm so sorry your emails haven't been getting through to us. Please send us a note to hello@weareferly.com and we'll get your subscription activated asap.
App crashes. No customer support.
Glitch on app
Response from developer
Hi Hannah, Thank you so much for flagging this pesky little bug. We've resolved the issue and the app is working as expected. Sincere apologies for your troubles.
No Customer Service
I submitted 2 requests via their website over the course of a week asking for someone to contract me about a refund and never received a response.
I accepted the charges and though I’d just use to app for year but I don’t have access to the app. It says I am not a member so I don’t have access to 75% even though I have paid.
I submitted a further 2 requests via their website over the course of a month and still no response.
So I’ve paid for an app I can’t use and no one is responding/ providing support.
Very disappointing.
Response from developer
Hi there, I'm sorry to hear you've had a bad experience with Ferly. Our intention is never too trick anyone. We offer a 7 day free trial and never take money before the 7th day. We also have a monthly option and a one-off lime time option. To see these options you have to click the 'see other options' button. Additionally, we give all trial customers the option to receive a notification on the 5th day of their trial to remind them to cancel before they get charged. We've been very intentional about being transparent in our pricing and our reminders so that people have plenty of opportunity to cancel before they are charged. The only time we charge straight away is if a free trial has previously been redeemed. Unfortunately, we only offer one trial per customer. You can request a refund from Apple if you feel you have been unfairly charged. If you are experiencing any further issues, please reach out to me directly at hello@weareferly.com and I'll assist you. Warmest, Billie
Signed up and charged twice
Save your money and try somewhere else.
waste of time
Cancelling doesn’t work
Response from developer
Hi there, I'm sorry to hear you've had a bad experience with Ferly. Our intention is never too trick anyone. We offer a 7 day free trial and never take money before the 7th day. We also have a monthly option and a one-off lime time option. To see these options you have to click the 'see other options' button. Additionally, we give all trial customers the option to receive a notification on the 5th day of their trial to remind them to cancel before they get charged. We've been very intentional about being transparent in our pricing and our reminders so that people have plenty of opportunity to cancel before they are charged. The only time we charge straight away is if a free trial has previously been redeemed. Unfortunately, we only offer one trial per customer. You can request a refund from Apple if you feel you have been unfairly charged. Warmest, B
