Festool User Reviews

What users say

Top reviews

Lacks many features of desktop website

I've spoken with customer service but never received an answer from the second level authorities as to why there are missing elements on the app. Maybe it's because this is a streamlined version of the full website and can't be as thorough, but for instance, if model numbers are searched not all results are accurate or shown and the photos are limited. It's ok for people who want to keep track of their tools and batteries and warranty an item, just not so much for research and browsing.
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Festool Connect

I absolutely love using the Festool app. The interface is clean, fast, and very easy to navigate whether I’m managing tools, checking settings, or tracking batteries. One of the best features is the battery monitoring and it gives accurate information on charge levels and performance

Could not register

Difficult to register products also no descriptions of products in the accessory section

Keeps logging me out and not accepting password

Useless

Zadowolony

Najlepszy wybór jaki mogłem dokonać

Perfection in every way!

You know, at the end of the day, the only thing you can ask is that something do everything that it's supposed to do the way it's supposed to do and do it perfectly every time. That's what I've experienced with Festool tools. I never have a problem, never have a glitch, things don't go wrong. The tools function just the way they're supposed to every single time. You absolutely cannot ask more than that. Would I recommend Festool tools to
Someone else? absolutely!

If Festool were an automobile brand it would either be a Rolls-Royce or a Bentley!
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Top

Simple, rapide, efficace ! Bravo et merci !

Amazing products! Customer service diabolical.

I bought a sander during the £100 money back offer period. I filled in all the forms online and heard nothing. I then contacted customer support a couple of times before getting a reply. Eventually someone replied and they were absolutely useless and basically said it was just bad luck and they refused to honour their offer. I sent through copies of receipts and purchase details and was basically ignored. They don’t like to be contacted by phone as I offered my number for them to contact me on, yet they didn’t reply. In the end I’ve cut my loses and left it. Which is exactly what they want. I rarely give bad reviews but feel this is justified. The products I’ve bought in the past have been fantastic, but after dealing with their customer support, I’ll be spending my money elsewhere in future.
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Brak zdjęć produktów

Jak w tytule

👍

au top

Reihenfolge der registrierten Maschinen

Eure Reihenfolge der registrierten Maschienen ist mir ein Rätsel !

educational value?

Tools accessories these days come without any instructions / manuals and good luck trying to find info about how timide it to its fullest potential. Sure you can go to YouTube and listen to the Festool instructor that just loves to hear himself talk, but no thank you. Just give me a pdf with the instructions, that’s all I need. This app will not do that.
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Bluetooth

Excellent before ios26. Wondering if there are connectivity issues if anyone is experiencing

Landscape option

Enforced portrait use of the app on an iPad makes it unusable for those with keyboards attached

Gut aber leider Renofix Schleifer nicht zu verbinden

Hallo liebes Festool App Team,

Ich wollte soeben meinen neuen RG 130 ECI EC Tec mit der App verbinden um z.B. Laufzeit / Gerätestsatus auslesen zu können.

Leider kann ich das Gerät in der App nur registrieren aber nicht verbinden da man den Renofix nicht auswählen kann.
Es wäre sehr wünschenswert auch diese Maschine verbinden zu können, da wir so ganz leicht die Arbeitszeit protokollieren können.

Besteht die Möglichkeit das Gerät auch in die Liste der verbindbaren Maschinen aufzunehmen?

Herzlichen Dank im Voraus
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Qualité

Matériel de qualité, un vrai plaisir à utiliser, très fonctionnel et beaucoup d’accessoires très pertinents.

Tools

Love the app but would love more photos of the tools and the accessories when you select an item to look at

Búsqueda y ficha articulo

No se puede buscar artículo por código y tampoco se puede enviar ficha de producto ya sea por email i por Whasap, a no ser que desconozca el proceso

Terrible app - you can't search, and entry fields aren't available

Searches don't return known products

Festool service

Exceptional!!