Festool appears to be a legitimate app. The AppsHunter Legitimacy Score for Festool is 93 out of 100 points across 7 verification signals from App Store and developer data.

Festool User Reviews

Name: Festool
Rating: 4.8 (1413 reviews)

Festool

Festool GmbH

💼 Business

📊 Productivity

Customer Experience

Positive experience35.1% of reviews

Neutral15.8% of reviews

Negative experience49.1% of reviews

~ Based on 114 written reviews from the US App Store.

What users say

Summarized from real user reviews of Festool. Based on 1.4K reviews and a 4.8/5 average, it highlights the 7 positives and 26 negatives reviewers mention most about this Productivity app.

Positive things

💚Perfection in every way
👍Simple, fast, effective
🔝Top quality
💚Excellent before iOS26
💚Exceptional service
💚Best ever
💚Festool = best team

Negative things

🐛Amazing products, customer service diabolical
🐛Lack of product photos
🐛Order of registered machines
🐛Renofix sander not connectable
🐛Landscape option not available
🐛Search and product sheet
🐛Searches don't return known products
🐛Terrible app - can't search, entry fields not available
🐛Option to deactivate tool light missing
🐛Site quiz doesn't work
🐛Lots of improvement needed
🐛Can't log in to app
🐛Constantly drains phone battery
🐛Every update deletes battery information
🐛Akkus weg nach Neuanmeldungen
🐛Impossible to register a brand new tool
🐛Stuck on sign in
🐛App stopped working
🐛Doesn't pair with my CTL Midi
🐛Stoped working
🐛Can't log in and don't assume language!
🐛Connectivité Bluetooth instable
🐛Wozu?
🐛Abhängigkeit!!!
🐛Connexion impossible
🐛Bof

Is Festool Safe?

Festool appears safe based on user ratings. AppsHunter Safety Score for Festool is 96/100.

This assessment is based on 1,413 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.9% of ratings point to a safe experience

1.6% of ratings suggest some concerns

3.5% of ratings point to a risky experience

~ Based on 1,413 App Store ratings for Festool.

Is Festool Legit?

Festool appears to be a legitimate app. AppsHunter Legitimacy Score for Festool is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Never works

Tools will never pair with the app. Locations never update. Having to repair the tool every time you open the app is annoying. $1000 vacuums shouldn’t need pairing every couple of hours. Complete let down from Festool

Mtips18

2 months ago

Response from developer

Thank you for your feedback. We're sorry to hear about the issues you've experienced with tool pairing and location updates. We understand how frustrating it is to repeatedly reconnect your tools, especially when you expect a seamless experience from premium equipment. Your feedback is valuable and helps us identify areas where we need to improve. If you'd like to share more details about your setup and the specific tools affected, please contact us at apps@festool.com so our team can look into the issue more closely. Your Festool Team!

Lacks many features of desktop website

I've spoken with customer service but never received an answer from the second level authorities as to why there are missing elements on the app. Maybe it's because this is a streamlined version of the full website and can't be as thorough, but for instance, if model numbers are searched not all results are accurate or shown and the photos are limited. It's ok for people who want to keep track of their tools and batteries and warranty an item, just not so much for research and browsing.

1ironjohn

3 months ago

Festool Connect

I absolutely love using the Festool app. The interface is clean, fast, and very easy to navigate whether I’m managing tools, checking settings, or tracking batteries. One of the best features is the battery monitoring and it gives accurate information on charge levels and performance

J-Craft

4 months ago

Response from developer

Thank you very much for your feedback! We are delighted to hear your positive feedback about the Festool app! It’s great to hear that you find the user interface clear, fast, and intuitive, because that’s exactly what we focus on during development. Your Festool team!

Could not register

Difficult to register products also no descriptions of products in the accessory section

Robyn Huffenfuffler

5 months ago

Response from developer

Thank you for your feedback! We’re working on incorporating all these changes into the app. If you have any further feedback, please feel free to email us at apps@festool.com. Your Festool Team!

Keeps logging me out and not accepting password

Useless

Mzyt57

5 months ago

Zadowolony

Najlepszy wybór jaki mogłem dokonać

pedecenianin

5 months ago

Perfection in every way!

You know, at the end of the day, the only thing you can ask is that something do everything that it's supposed to do the way it's supposed to do and do it perfectly every time. That's what I've experienced with Festool tools. I never have a problem, never have a glitch, things don't go wrong. The tools function just the way they're supposed to every single time. You absolutely cannot ask more than that. Would I recommend Festool tools to
Someone else? absolutely!

If Festool were an automobile brand it would either be a Rolls-Royce or a Bentley!

The Mentor 1

7 months ago

Response from developer

Thank you for your feedback! We truly appreciate you sharing your experience and are delighted to hear how consistently and reliably our tools support your work. Feedback like yours motivates us to continue delivering top‑tier quality. Your Festool team!

Top

Simple, rapide, efficace ! Bravo et merci !

SEVE Breizh

10 months ago

Amazing products! Customer service diabolical.

I bought a sander during the £100 money back offer period. I filled in all the forms online and heard nothing. I then contacted customer support a couple of times before getting a reply. Eventually someone replied and they were absolutely useless and basically said it was just bad luck and they refused to honour their offer. I sent through copies of receipts and purchase details and was basically ignored. They don’t like to be contacted by phone as I offered my number for them to contact me on, yet they didn’t reply. In the end I’ve cut my loses and left it. Which is exactly what they want. I rarely give bad reviews but feel this is justified. The products I’ve bought in the past have been fantastic, but after dealing with their customer support, I’ll be spending my money elsewhere in future.

Paul@1977

10 months ago

Brak zdjęć produktów

Jak w tytule

Fanatyk2008

10 months ago

👍

au top

jeano lapin

10 months ago

Reihenfolge der registrierten Maschinen

Eure Reihenfolge der registrierten Maschienen ist mir ein Rätsel !

El ich den

10 months ago

educational value?

Tools accessories these days come without any instructions / manuals and good luck trying to find info about how timide it to its fullest potential. Sure you can go to YouTube and listen to the Festool instructor that just loves to hear himself talk, but no thank you. Just give me a pdf with the instructions, that’s all I need. This app will not do that.

MT62636

a year ago

Response from developer

Thank you for your feedback! Our tools always come with an instruction manual. For accessories, we usually don’t include one, as their use is mostly self-explanatory. The app itself has no influence on this. Your Festool Team!

Bluetooth

Excellent before ios26. Wondering if there are connectivity issues if anyone is experiencing

M.F.H.F.

a year ago

Response from developer

Thank you for your feedback! Feel free to email us at apps@festool.com and let us know what hasn't been working as expected since iOS 26 – we will gladly look into it. Your Festool team!

Landscape option

Enforced portrait use of the app on an iPad makes it unusable for those with keyboards attached

Coopersim

a year ago

Gut aber leider Renofix Schleifer nicht zu verbinden

Hallo liebes Festool App Team,

Ich wollte soeben meinen neuen RG 130 ECI EC Tec mit der App verbinden um z.B. Laufzeit / Gerätestsatus auslesen zu können.

Leider kann ich das Gerät in der App nur registrieren aber nicht verbinden da man den Renofix nicht auswählen kann.
Es wäre sehr wünschenswert auch diese Maschine verbinden zu können, da wir so ganz leicht die Arbeitszeit protokollieren können.

Besteht die Möglichkeit das Gerät auch in die Liste der verbindbaren Maschinen aufzunehmen?

Herzlichen Dank im Voraus

Brain11

a year ago

Qualité

Matériel de qualité, un vrai plaisir à utiliser, très fonctionnel et beaucoup d’accessoires très pertinents.

Corsica Didier

a year ago

Tools

Love the app but would love more photos of the tools and the accessories when you select an item to look at

Swcarpentryandrestoration

a year ago

Búsqueda y ficha articulo

No se puede buscar artículo por código y tampoco se puede enviar ficha de producto ya sea por email i por Whasap, a no ser que desconozca el proceso

Evagdrcchub

a year ago

Terrible app - you can't search, and entry fields aren't available

Searches don't return known products

Ifly8D

a year ago

Response from developer

Thank you for your feedback! Unfortunately, we currently don’t have a search feature integrated into the app. We understand that searching for a product without it can be frustrating – which is exactly why we’re working hard on implementing a powerful search function. Stay tuned: one of our upcoming updates will bring significant improvements! Your Festool Team!