Fetch Delivery User Reviews

Top reviews

Love the multi tasks feature.

Spend considerable time in Santa Fe. When in Santa Fe I used extensively for prescriptions, groceries, and food and in the same Fetch. A great feature. And, oh yes, I got my favorite wine delivered and gifts for family and friends.

Most Versatile Delivery Company!

It is amazing what Fetch Delivery can do. I have used them to pick up shoes from the mall, take my packages to the post office, bring me a blender when mine broke in the middle of making my morning shake, the list goes on! Plus I use Fetch on the daily for food, groceries, beer. Their drivers always remember me and have wonderful communication during my orders. HIGHLY RECOMMEND!
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It’s fine but the fees are a bit much.

I would have liked to have been able to review the details of the order and the fees, before deciding on a tip. I wasn’t sure if I was adding to a predetermined percentage tip or deciding on the shopper/delivery person’s whole tip.

I did like being able to post a photo to my requested items so that it was easier for the shopper to find the right ones.

This app/service is convenient when you don’t have a car or don’t feel well enough to go out, but it’s really expensive if you live far away from the store.
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Fed up, not Fed

Full disclosure: This is more about the company than the technical functionality of the app. I gave this company opportunity after opportunity, because I wanted to support local businesses. Why am I breaking up with them?
1. My orders have had incorrect items on more than 40% of occasions.
2. Their customer service takes days to get back to you.
3. When they do, you MIGHT get a credit off your next order, depending on what the restaurant argues. Don't ever expect a refund on the incorrect item.
4. For the privilege of experiencing items 1-3, expect your order cost to double the price of the restaurant, thanks to fees and tip.

I really, really want to support local businesses, but I can't get behind Fetch anymore. I'll use GrubHub or Dashing Delivery to order from the same restaurants instead.
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Not Fed...but Fed Up

Full disclosure: This is more about the company than the technical functionality of the app. I gave this company opportunity after opportunity, because I wanted to support local businesses. Why am I breaking up with them?
1. My orders have had incorrect items on more than 40% of occasions.
2. Their customer service takes days to get back to you.
3. When they do, you MIGHT get a credit off your next order, depending on what the restaurant argues. Don't ever expect a refund on the incorrect item.
4. For the privilege of experiencing items 1-4, expect your order cost to double the price of the restaurant, thanks to fees and tip.

I really, really want to support local businesses, but I can't get behind Fetch anymore. I'll use GrubHub or Dashing Delivery to order from the same restaurants instead.
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Fetch.com is Fantastic!

I’m a busy professional and finally there’s a service that can be my personal assistant on demand and get me anything I want it.

Hidden fees

I ordered a $24 dollar cake to be delivery within their delivery radius. No one discussed fees so when I received the invoice I was TOTALLY amazed and felt cheated. The bill to pick up and deliver a $24 cake was $88.22. The cost of the cake was doubled to $48 and then there was a $26.42 delivery fee; a $9.60 service fee and another $5.00 undefined fee.

Be sure and ask for all fees before placing an order. These add ons seem totally unreasonable

Rwgraf
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Amazing Local Service

Fetch.com is great for my business and personal errands!

Love it

Fetch does for me what I don’t have time to do or want to do. Love multiple stops to shop, pick up, and do my chores. Kudos. 😊

Fresh juice delivery

Order was spot on, delivery was prompt & professional. Def recommend.

I would love it if

It had listings in Los Angeles.

Stay away!!!

If you want to be like Uber eats, door dash...etc. you need to learn how to run this business. Worst experience, confusing, different prices throughout the experience and I never got my full order. Stay with the people that know what they are doing!!!

Needs a Major UX Upgrade

I really like and want to support a local business, but the user experience is so wonky on this app. I am also not a fan of them giving me an estimate (total, delivery fee, etc) that’s $10+ less than what it actual was.

I know this isn’t some Silicon Valley company but they really need to invest in better UX and a better user interface.
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Fetch a great local love it!

Lots of local business

Fetch is Fantastic!

I love using Fetch to deliver foods, pick up coffee and run my errands at work. I think of Fetch as a personal assistant on demand.

Amazing business!!

Fabulous business and customer service with amazing opportunities for getting what you need when you need it!!!!

Fetch Delivery

Fetch is fast and easy! Comes in handy when it’s late at night and you don’t feel like leaving your house!

Best delivery service in SF!

So excited to use this app!

Best Delivery!

Fetch is the best delivery service! They are always prompt, accommodating, and willing to help! Definitely recommend!

Love it!

Fantastic service for those times when you’re stuck and need something fast! Even better, I learned you can even have Allsups chimichangas delivered right to your door!!