Amazing customer service
Great app except…..
Fantastic App…but no sound?
However, I notified that the notifications from the app are just banners that are displayed on your phone…there is no actually “sound” that is played - which creates a communication issue with all my guests.
My app settings all allow notifications, my iPhone settings also allow all notifications, and my phone volume is all the way up.
Im slightly disappointed as a result because it really is a neat app, but means to communicate and be up to date is extremely important to event planning.
Response from developer
Hi there! Thank you very much for the feedback and for reporting this issue. Thanks to you, we have resolved this tiny bug in our side. Notification sounds should now be working, as long as notification sounds are enabled in your iphone. We are pleased to hear that you are enjoying our app. Please let us know if you have any other questions or feedback. Thanks again! The Feztival team p.s. since we addressed this issue, we would truly appreciate it if you would reconsider your rating.
Loved the ticket scanner for private party
Great for party planning
Love it!
Great party planning app!
Don’t force users to download the app
Response from developer
Thank you for your feedback. The app enables the host to share a link to a webpage, created automatically, which has the details of your invite (host name, event name, time, location, theme and number of guests). We're happy to announce that we've just launched a feature that enables only invited guests to RSVP using the web as you suggested in the review. All those features don't require downloading the app. Unfortunately, for the other features (such as viewing the guest list, chat messages, posts, agenda, potluck, etc), not asking guests to sign-up may lead to serious privacy concerns. We don't want your guest list and/or private conversation and posts be open to the public. Our mission is to build a private and secure place to host and manage events while supporting innovative features like a timeline to keep memories in one place, on-my-way, potluck, agenda, etc. We hope you understand. We would love to hear your thoughts. Thank you. support@feztivalapp.com
Invite access and customer service
Response from developer
Hi, We are very sorry to hear that you tried contacting us without a reply. We typically get back to people within 24-72 hours. We haven't seen any email that we haven't replied. Would you mind reaching out again to support@feztivalapp.com We would love to hear what went wrong and how we can help you. Much appreciated! The Feztival team
Verification
Response from developer
Thank you so much for taking time to write this review. Once you enter the verification code (sent to you), please click the "Verify" button. 1. Did you receive a 6 digit verification code? 2. If so, did you get any error message after entering the code? If yes, what was it? 3. do you see/click the blue Verify button ? 4. What type of iphone do you use? We would love to hear from you. It would mean the world to us if you could reply here: support@feztivalapp.com We would love to help you. Very much appreciated! The Feztival team.
QR Code Does Not Work
Response from developer
Thank you for taking time to write this review. We're excited to share with you that the event QR Code can now be scanned by any QR Code scanner (e.g, Camera), in addition to the Party Scanner within the Feztival app. If a guest uses the 'Party Scanner' feature within the app tp scan your event, they will automatically be invited to your event. If guests don't have the Feztival app and uses any QR Code scanner, we send them to a beautiful webpage that has the details of your event along with an invitation code, enabling them to join your event. Hope you can give us another chance. Please feel free to send us any other feedback or questions support@feztivalapp.com Thank you again! The Feztival team
Invites force guests into app
Response from developer
Hi James, Thank you for your feedback. We have just finished a feature that once you create an event, we automatically create a web page for you that has the details of your event. You can share this link with your guests along with an invitation code, using any messaging or social media app. This page can be viewed in the browser by guests and doesn't require downloading the app. We didn't want to reply to you until we launch this feature. We are excited to share it with you. We are planning to improve it further and add more details in this website. Hopefully you can give us another chance. Hope you will have a better experience this time. Feel free to send us any questions or feedback: support@feztivalapp.com Thanks again for your feedback! The Feztival team
