Useless if you don’t pay a subscription
I agree with other owners. This app does nothing for you if you don’t pay a minimum of £34 annually. It is disappointing that fiat cannot advertise this fact prominently. Without this you will not be able to see your charge state remotely, let alone do any of the more sophisticated things a remote vehicle app normally lets you do, often for no charge.
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No “precondition climate now”??
This is the first EV I’ve had (600e) where you can’t do THE two things you need from an app;
1. Start the AC right now because I’m about to leave in 5 minutes
2. See the state of charge update live. Seriously? Not tried on CCS but on my home 7kW unit it didn’t update until charging finished (I have my wallbox on a cheap rate timer so that had stopped the charge as expected)
1. Start the AC right now because I’m about to leave in 5 minutes
2. See the state of charge update live. Seriously? Not tried on CCS but on my home 7kW unit it didn’t update until charging finished (I have my wallbox on a cheap rate timer so that had stopped the charge as expected)
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Cash grab
The app does absolutely nothing without you needing to pay for a series of packages monthly to add basic functionality. It’s not one subscription, it’s about 5 concurrent ones you’ll need to buy for hundreds of pounds per year. This is all completely free on other manufacturers apps. I was infuriated to hear that it was also previously free for Fiat owners too. So greedy. Such unnecessary friction. And to top it off, the app is completely rubbish too. Hard to believe that people are actually getting paid to make such ridiculous business decisions and poor apps. I know the replies have been that Fiat are “improving our business decisions to better serve the customer”, but that’s total nonsense. This is greed.
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Shocking support
Absolute pile of tat no support no preconditioning for a £40,000 car they should be ashamed.
Zero functionality without a subscription
Just managed to connect my 2022 Fiat 500e to the app only to find out that without a paid for subscription the app does absolutely nothing. Doesn’t even show the battery charge status. 100% pointless without paying out for a sub.
App support is nonexistent,
App is not updating the amount of charge shown nor the number of available miles. Have tried to find someone report the problem to but app support is purely a mechanism for selling more vehicles. Not impressed especially this is not a free app. App is also not updating itself 3hours since last update (which didn’t update the aforementioned categories) and no way of forcing an update. Very disappointing.
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Fiat Grande Panda
Fiat says this is the app for Fiat grande Panda but no mention of it when selecting vehicle
Don’t bother
This truly is an awful app that has the feeling it was decided in someone’s break. I would suggest you only have it (if desperate) for the EV models purely to allow you to pre-condition. For hybrid versions it’s not worth the headache.
The car features have never worked (locking / unlocking the car, turning on headlights to locate or guide you etc) and the Connected Plus element also only adds your fuel tank status. For £8.99 per month!! Just use the key to open the car and look at the fuel gauge. Much cheaper.
Considering Fiat is part of Stellantis and a major founding company in its formation, it truly is lacking behind in tech! Sort yourselves out Fiat. You deserve all the one stars thrown at you!
The car features have never worked (locking / unlocking the car, turning on headlights to locate or guide you etc) and the Connected Plus element also only adds your fuel tank status. For £8.99 per month!! Just use the key to open the car and look at the fuel gauge. Much cheaper.
Considering Fiat is part of Stellantis and a major founding company in its formation, it truly is lacking behind in tech! Sort yourselves out Fiat. You deserve all the one stars thrown at you!
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Eccentric not in a good way
Been using this app for few months, occasionally logs you out without warning, disables the metrics (Face ID) and then uses a bizarre password stipulation of its very own that means you can’t use a standard password manager. Not helpful.
Later: updated app which is flagged “Jeep” instead of “Fiat” but now ok. However link provided to contact developers just goes to the top-level of web-site!
Later: updated app which is flagged “Jeep” instead of “Fiat” but now ok. However link provided to contact developers just goes to the top-level of web-site!
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Appalling
Charging for a service that the competitors provide free ! After the “free” trial to charge you for the same services. That and coupled with the fact that if you uninstall the app you can’t reinstall and add your vehicle!
If 0 stars available then guess what Fiat !
Great car lousy app
If 0 stars available then guess what Fiat !
Great car lousy app
EIGENTLICH ganz gut…
Eigentlich ist die App ja echt praktisch. Wartungen / Inspektionen bleiben im Überblick, ich kann im Parkhaus das Auto blinken lassen, kann es öffnen & schliessen (Praktisch wenn man kurz was aus dem Auto holen will und den Schlüssel nicht einstecken hat).
Der Standort des Autos ist grade in einer Großstadt und der dortigen Parkplatzsituation sehr praktisch, wenn man ständig ein gutes Stück von Zuhause weg parken muss. Hier kommt aber das grosse ABER: die Aktualisierung des Standortes ist leider öfters sehr verzögert (vor kurzem erst für sage & schreibe 3 Tage obwohl das Auto dazwischen oft bewegt wurde). Hierfür ist die Karten-App auf dem Auto wesentlich besser geeignet… wenn das mal besser funktioniert, gibts den 5. Stern!
Der Standort des Autos ist grade in einer Großstadt und der dortigen Parkplatzsituation sehr praktisch, wenn man ständig ein gutes Stück von Zuhause weg parken muss. Hier kommt aber das grosse ABER: die Aktualisierung des Standortes ist leider öfters sehr verzögert (vor kurzem erst für sage & schreibe 3 Tage obwohl das Auto dazwischen oft bewegt wurde). Hierfür ist die Karten-App auf dem Auto wesentlich besser geeignet… wenn das mal besser funktioniert, gibts den 5. Stern!
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Response from developer
Sehr geehrter Kunde, wir entschuldigen uns für die Unannehmlichkeiten. Wenn Sie weitere Unterstützung benötigen, schreiben Sie bitte an info.connectivity@stellantis.com und geben Sie die Anomalie sowie die VIN-Nummer oder das Kennzeichen Ihres Fahrzeugs an. Mit Grüßen
No support for Ducato series 10 with UConnect
Pointless as there’s no functionality for the latest Ducato with UConnect
Dommage
Manque la possibilité de démarrer la voiture sans la clef avec l’application c’est dommage
Response from developer
Cher client, nous vous remercions pour votre uggestion et nous en tiendrons compte pour les développements futurs. Assurez-vous que l'application mobile et le système d'infodivertissement sont toujours mis à jour avec la dernière version.
Moyen
L’application a le mérite d’exister toutefois quelques améliorations seraient à ajouter urgemment : quand un « ordre est envoyé » il est déconcertant de devoir attendre les yeux rivés sur son téléphone pour voir si l’action a bien fonctionné alors qu’il serait agréable de pouvoir faire autre chose de son téléphone et recevoir une indication de la réussite ou non de la demande.
Et ceci n’est qu’un exemple de maladresse de cet app.
Et ceci n’est qu’un exemple de maladresse de cet app.
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Response from developer
Cher client, nous vous remercions pour votre uggestion et nous en tiendrons compte pour les développements futurs. Assurez-vous que l'application mobile et le système d'infodivertissement sont toujours mis à jour avec la dernière version.
Amélioration application
Il serait intéressant d’avoir le nombre de Kw rechargés et d’avoir un tableau de bord concernant la conduite
Response from developer
Cher client, merci pour votre avis! Nous continuerons de travailler constamment pour rendre votre expérience toujours plus riche et satisfaisante. Merci
Excellent
Easy to use. Love the pre heat.
Looks nothing like the app
Can’t access anything to do with the car, just the owners manual
Appalling product and appalling service
Sadly, the Fiat Abarth 500e is the single worst product I’ve ever purchased. Nice looks, and lovely to drive when it’s working. But in 20 months of ownership from new, I’ve had to call out RAC countless times due to 12v battery discharging. The service garage(s) have NEVER resolved things so the problems ceased. Fiat/ Stellantis have been APPALLING in the absence of their engagement with me. They have NEVER even tried to call me, despite many emails. I’m astonished this company is able to behave so badly to its customers.
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Leider komplett ohne Funktion
Die App ist ja Toll, nur kann man damit überhaupt nichts machen. Fiat 500e die Funktionen habe ich Versucht zu Reaktivieren. Es kommt immer Erfolgreich, nur Funktioniert nichts. Auch mit Kostenpflichtigen Abo ohne Erfolg. Sehr traurig.
Nach 14 Tagen E-Mail und Telefonsupport wurde das Problem seitens uconnect gelöst. Es war wohl ein Datenbankfehler durch die Übernahme von altem Besitzer auf neuen Besitzer. So ist es nun gut.
Nach 14 Tagen E-Mail und Telefonsupport wurde das Problem seitens uconnect gelöst. Es war wohl ein Datenbankfehler durch die Übernahme von altem Besitzer auf neuen Besitzer. So ist es nun gut.
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Response from developer
Sehr geehrter Kunde, vielen Dank für die Aktualisierung Ihrer Bewertung! Wir arbeiten ständig daran, Ihre Erfahrung zu bereichern und zufriedenzustellen. Beste Grüße.
Useless without paying £100+ annual subscription!
Rubbish. I’m going back to Nissan where they let you see and control the basic charging and rclimate control functions without ripping off their EV customers for subscription fees!!
Update Jan26: their responses to mine and all other comments tells you all you need to know - they do not care about customer service whatsoever!
Update Jan26: their responses to mine and all other comments tells you all you need to know - they do not care about customer service whatsoever!
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