Fidelity Spire® User Reviews

Customer Experience

Positive experience44.0% of reviews
Neutral26.0% of reviews
Negative experience30.0% of reviews

~ Based on 50 written reviews from the US App Store.

What users say

Is Fidelity Spire® Safe?

Fidelity Spire®: Save + Invest has mixed safety signals based on user ratings. AppsHunter Safety Score for Fidelity Spire® is 68/100.

This assessment is based on 304 user ratings, with an App Store average of 3.4/5.

Safety Analysis

55.9% of ratings point to a safe experience
11.5% of ratings suggest some concerns
32.6% of ratings point to a risky experience

~ Based on 304 App Store ratings for Fidelity Spire®.

Is Fidelity Spire® Legit?

Fidelity Spire®: Save + Invest is no longer available in the App Store. AppsHunter Legitimacy Score for Fidelity Spire® is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Bogus.

This app AND the website just straight-up didn’t work on my phone. Tons of error messages. I’m gonna have to call them just to close the accounts I opened that I can’t fund because it wouldn’t let me link a bank account…and it took me a few tries to get that far.

Great companion app to main Fidelity App

Love this app and it’s goals based nature. It’s a fantastic companion app to the main Fidelity App. Only problem far is I can’t seem to link a 529 account to a goal. I choose to link but it doesn’t work. Would be great if this could be fixed.

Terrible UX and UI. Hire new people please

Serves no purpose compared the main Fidelity app. I refuse to believe there’s literally any way an actual human being APPROVED of this UX and thought it functioned well. Like the thought of someone at Fidelity got PAID actual dollars to release this crap of a product is absurd to me.

Please do the company a favor and actually TRY to innovate. The entire UX design team needs to get replaced. The company loses so much credibility by allowing this quality of work (or lack their of). Do better.
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3 apps from 1 company and they don’t share common user data

I am confused by Fidelity offering three different apps that don’t seem to use common user data. Take price alerts for example. Which account type supports them? How do you set them? Which app supports them? Fidelity has a too many ways to view (or not view) information depending on context and the app being used.
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What’s the Point? Fidelity Beta

Current Fidelity app rolled the design of Spire as a Beta option. All Spire has is a better Learn page while Fidelity has theirs as “coming soon.” This app should really just sunset while the devs and designers of this app move to focus on Fidelity Beta. Stop adding features to Spire and improve the parity of Fidelity Beta and roll out more features to that app instead. This app was cool as a preview but need to be brought out to pasture.
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Pretty much the same as the old app

Don’t see how this is much different from the old app. When are we going to be able to set up automatic investments? I’m tired of having to manually execute the same trades every week or two weeks.

Promising but long way to go

I use a combination of Mint and Personal Capital to manage my finances. Fidelity Spire sounds like it is meant to replace both but there is a long way to go.

The current app is more of a cross between Robinhood and NerdWallet, so has a long way to go in development.

I must say the user interface is feels nice and intuitive. I am really excited about where this product goes. Hoping for the best
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SO SLOW

The functionality of the app is pretty great, and I’m not necessarily the biggest fan of the navigation.

However, by far the most annoying thing about the app is how long it takes to login.

Add dark mode, PLEASE!

The fidelity spire app is quite good. The only thing I want added is a black out dark mode for my phone’s OLED screen. It is essential that a mobile app has dark mode in 2021.

Make it compatible with tablets

All features are great, easy access and convenient but the tablet view is not available and can be frustrating for those who uses it.

An improvement, but still needs work.

So the UI is so much better. Way cleaner. But users still need more features added. I’m not able to see the performance of all my accounts (only individual accounts). Let users change their main Home Screen. I don’t use the goal function, so let me remove that and place things I do use.

Simple, great for passive investors

I like the app for its simplicity, but it would be nice if there was a line chart to track historical accounts balance and investment returns

Closed my account without warning and then reopened it

I opened my account. Noticed that my account was restricted so I proactively contacted them and was guided to provide my ID photos. That was totally understandable. So I provided my ID photos and hoped that my account would be verified within a few days. However, the next day they sent me a message saying that my account had been closed!!? They didn’t even tell me why. So I once again contacted them asking why my account had been closed and was asked to provide my ID, which I had already done proactively. So I stopped caring and opened an account with another brokerage. Then a few days after that, they sent me another message saying that my account had been re-opened. Fine! Thanks! My husband is going to move to another brokerage too because of this bad customer experience. So, Fidelity, next time, (1) contact your customer first if you see a problem in their application and (2) if you close your customer’s account, at least tell them why.
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Not the app you are looking for

Fidelity has many apps. If you’re like me, this is not the app for you. The old investment app now has a trading beta. Download that and flip beta on and you’re good to go. I don’t know who this app is for but not for people who want to actively trade. Deleting this app and sticking with the investments beta.
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Love Fidelity, unsure about data collection

If the devs or support read this - I’d love to hear your stance on this. First - I love Fidelity. Second - what does worry me is the iOS privacy report data that shows what data you collect through the app. It seems excessive to collect search history and usage data.


Please cut WAY down on the unnecessary info collected if you want to be taken as the holy grail of banking/investment and customer oriented service.


My take: Just cut ALL data collection from ALL of your apps. Only what is absolutely necessary to function.


Otherwise, the need to have privacy and control over one’s personal data will ALWAYS prevail…and you’ll lose the status you have rightfully earned so far. I want you all to succeed. I hope this helps.
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Difficult to use

It’s marginally better than the main Fidelity app. Timeline progress can only be seen for once stock at a time, there’s no timeline of your actuals. You can’t go from your portfolio right into viewing a stock, you have to go the roundabout way and search for it.

We only need a pure trading app

I really hope this app can work as the RH one does. The core feature should be trading, not setting goals. Maybe a separate tab for cash management but that’s it. The app also lacks lots of functionally like a easily accessible current holding, or real time quote (I really hate manual refresh) I think Webull and Robinhood did a great job designing their app and Fidelity should learn from them.
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Misleading - this is almost the old app, and not a "new UI contender"

Fidelity, whoever your UI designer is - replace them. But your marketing team is fantastic making these screenshots look like the app is as friendly as the RobbingHood UI.

When I open this app, I don't want to land on the "goals" tab. I want to land on a real time ticker or at the very least a position SUMMARY for my accounts. From there, I should be able to decide if I want to drill down into separate accounts. Fidelity has always annoyed me with the way the UI on mobile is completely backwards with its navigation on the web and the mobile experiences. So much so that I use other tickers like Webull for information and tracking, and then only complete trades in your interface.

Completely and totally disappointing and hard to use.....again.
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Great broker, pretty bad app

I love fidelity and the comfort knowing they will never shut down trading of any securities, but this app is still geared towards older people. It’s very plain but somewhat confusing to use, and charting is horrible. I still use robinhood and Webull to do everything but check my account balance.

Great start. Needs improvement.

The fact that Fidelity is taking the steps to make a better app is huge. A lot of companies don’t listen to their customer base and this shows that they’re listening. I love the simplicity of the layout but I agree with the others that the savings and goal features need to be taken it. It’s not useful and clutters the app with unneeded info.

One thing that this app REALLY needs is streaming real time ticker update and chart updates like Robinhood. Clean the app by removing unneeded features (savings and goals) and add in streaming data without having to refresh would be a great step... and make this incredibly competitive as an app.
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