No customer service and not able to withdraw
Put in withdrawal on Wednesday. 72 hours later and withdrawal is still pending. 48 hours after messaging customer service and haven’t heard anything. Really regret ever putting any money into this app
It’s a scam
The app allows you to connect a bank account and make a deposit, but the app never allows me to link an account to withdrawal, even if it was the same account to make deposits. I have tried 3 separate accounts and it’s the same result every time.
Giving it 5 stars purely because 1 star reviews go straight into the trash bin.
Giving it 5 stars purely because 1 star reviews go straight into the trash bin.
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No Customer Support
They do not respond to support messages. Two days I ago I sent a message and another today. Said I would get a response in an hour, they haven’t even looked at the message.
Delayed withdrawals. Tested them out with just a dollar. If you can’t trust them with small matters you cannot trust them at all. I was ready to deposit 100k USDC if the test deposit and withdrawal went well. Instead, no one is home. They don’t even review support messages.
Update April 10th:
Four days after my initial message and only after writing this review, did I receive an email with a 20 dollar bribe from Jordan Brannan, Fido’s CEO asking me to update my review. The in-app support messages still show as unseen. Reiterating, that they are incompetent and disorganized.
Delayed withdrawals. Tested them out with just a dollar. If you can’t trust them with small matters you cannot trust them at all. I was ready to deposit 100k USDC if the test deposit and withdrawal went well. Instead, no one is home. They don’t even review support messages.
Update April 10th:
Four days after my initial message and only after writing this review, did I receive an email with a 20 dollar bribe from Jordan Brannan, Fido’s CEO asking me to update my review. The in-app support messages still show as unseen. Reiterating, that they are incompetent and disorganized.
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Is that company still exist?
Is that company still exist?I was keep msg through Fido app but no one answer!!
Hidden fee (resolved)
Update: Thanks for the response, that clarifies things for me!
Initial Message:
Really confused about the 2% fee in the terms of service that was stated nowhere else. I appreciate that the TOS says you will notify us before the fee is taken, but still came as a surprise when I read the TOS. Other than that I really like the app
Initial Message:
Really confused about the 2% fee in the terms of service that was stated nowhere else. I appreciate that the TOS says you will notify us before the fee is taken, but still came as a surprise when I read the TOS. Other than that I really like the app
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