FIG Credit Union User Reviews

Name: FIG Credit Union
Rating: 4.3 (4494 reviews)

FIG Credit Union

Farmers Insurance Group Federal Credit Union

💰 Finance

Customer Experience

Positive experience18.3% of reviews

Neutral5.8% of reviews

Negative experience75.8% of reviews

~ Based on 120 written reviews from the US App Store.

What users say

Summarized from real user reviews of FIG Credit Union. Based on 4.5K reviews and a 4.3/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

👍Ease of accessibility
🚀Smooth performance

Negative things

🐛Frequent crashes and bugs
🤔Confusing user interface
🙄Lack of key features from previous app
📱Limited functionality on tablets
💸Unnecessary changes causing inconvenience

Is FIG Credit Union Safe?

FIG Credit Union appears safe based on user ratings. AppsHunter Safety Score for FIG Credit Union is 86/100.

This assessment is based on 4,494 user ratings, with an App Store average of 4.3/5.

Safety Analysis

82.7% of ratings point to a safe experience

3.4% of ratings suggest some concerns

13.9% of ratings point to a risky experience

~ Based on 4,494 App Store ratings for FIG Credit Union.

Is FIG Credit Union Legit?

FIG Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for FIG Credit Union is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

New Digital Platform

So excited for the new digital banking platform!

AERH2017

13 days ago

Tulee sucks !!!

The entire tulee system needs to be deleted and rewritten by professionals programmers !!!

disappointed #33

23 days ago

Poor design and features

This app is held together with Elmer’s glue. No common features available like Zelle, instant transfer etc.

Kjayy77

2 months ago

Shared branches sucks

Went to an MCT branch and they do not do over the counter transactions

Mragc2007

4 months ago

Doesn’t work

Nothing seems to work. The whole point of trying to use this was to avoid having to take the time to call, but literally everything I try gives me an error, telling me to call or use the chat. This got much worse once they moved to this Tulee thing, lots of errors on the website too. This is one of the reasons I barely even use my account anymore.

Solvseus

4 months ago

Response from developer

Thank you for taking the time to leave a review. We’re sorry for the frustration you’ve experienced. Our goal is to make banking simple, seamless, and convenient for every member, and we know there’s room to improve. We’re currently planning to launch a new online banking platform later this year designed to address many of the challenges members face today. We truly appreciate your patience, your feedback, and the opportunity to keep improving for our Credit Union family.

Wonderful

Cal=)

6 months ago

Tulee

Easy to navigate

Monkey girl 1972

8 months ago

Freezing application

Works when it wants. Doesn’t show all transactions in real time, often delayed. After hours assistance is a joke. Transactions was now posting but the amount was taken out. Was a delay in the stream? Representative tried to cancel my card…..Do better. I will be leaving banks as a result.

Disappointed client 99

10 months ago

Mrs

Just started using mobile app.

Lill' Bird

a year ago

face recognition

good

yep per pepper

a year ago

Superb!

We’ve been Figfcu members since 2011 and couldn’t be happier! That said, the App is easy to navigate and allows me to take care of all my banking needs!

Cbl2001

a year ago

Best Banking App

Well Designed Banking App Full of Features All around the Best I can’t find anything I don’t like about this Bank.

KcPlaya_25

a year ago

Not in Japan?

I like Tulee. Once you get used to where things are it’s great. However, I was unable to connect from my vacation spots in Japan. I guess the distance is too great and takes too much time for info to flow back and forth. Not to worry, I’ll be back in California soon, within distance.
Thanks for all you do guys.

Traderik60

a year ago

Response from developer

Thanks so much for the kind words and feedback! We're glad to hear you're enjoying Tulee overall. Safe travels back home.

excellent banking app

love the check deposit feature, and the ease of transferring funds between accounts, and being able to view my credit score.

Steve Shults

2 years ago

Hate new app

Old app worked faster and had less breakdowns

Dgghjkgffffhjjj

2 years ago

Not user-friendly for printing statements, we have to download save doesn’t save in the proper forma

Very poor user interface

ZainG1G

2 years ago

Tulee

No enough description

miktroy15

2 years ago

Loan payment info

I do like the app! I would like to see the payment on loans and credit cards and when they are due on the home page. Thanks

Pegless60

2 years ago

Tulee App

This is the worst app

nick H 223456789

2 years ago

Tulee Review

It is not user friendly . The prior software was much better! There is no way to check on what checks have cleared unless you go thru each day’s transactions. It was much better to have reminders for payments due rather than depend on email or text!

Cliva Griffin

2 years ago

Response from developer

Hi Cliva, We are always looking to improve the experience for our users, and really appreciate the feedback. Contact us at +18008772345 if you have any issues. Thank you for being a member of our Credit Union family.