I want my money back
Response from developer
Thank you for contacting us. If you have any questions regarding your purchase or need assistance, you can find our support channel directly within the app by going to Settings > Feedback. We provide dedicated, one-on-one human customer service for all of our paid users to help resolve any issues you may have. Please feel free to reach out to us there so we can assist you personally.
Doesnt use photos
Response from developer
Thank you for your honest feedback, and I'm truly sorry for the frustration you've experienced with the template not following your picture or prompt – especially after four attempts. We realize that previously, our templates did not allow you to modify the text or fully customize the visual elements, which is why your specific instructions (like the USA jersey and scoreboard) were not being applied. I'm happy to inform you that we have just released an updated version (submitted yesterday) that now supports text changes within templates, so you can edit the wording and better control the output. We would love for you to give it another try. As a goodwill gesture, please contact our support team through the in‑app "Feedback" channel, and we will compensate you with extra credits for the failed attempts. I understand you're considering a refund after using your current credits, but I hope you'll give our improved version a chance first. We're committed to doing better, and your feedback has directly helped us make this improvement. Thank you again for your patience and for helping us improve. Please reach out – we're here to help.
Garbage
To make matters worse, billing is handled through a third party, and I’ve been trying to get a refund for over a month with no success. There appears to be no responsive customer support or clear way to contact anyone for help.
Based on my experience, I feel this app is not worth the money. Save yourself the frustration and look elsewhere.
Response from developer
Thank you for your detailed feedback, and I'm truly sorry to hear about your frustrating experience with Filmit AI. I completely understand why you feel disappointed—especially after purchasing credits, facing failed generations, and then struggling to get a refund. Let me clarify how our credit system works: credits are deducted only when a video is successfully generated. If a generation fails (e.g., due to a connection timeout or system error), the credits are automatically returned to your account. However, if you use the "re-edit" feature, that counts as a new generation request and will consume credits again. The quality can vary depending on the prompt and the model's interpretation. Regarding customer support: we do have a dedicated support team, and the most direct way to reach us is through the in-app "Feedback" section. That channel is monitored regularly, and our agents can assist you with specific issues, including checking your credit logs or helping with prompt optimization. As for your refund request—since all payments are processed through the app store (Apple or Google), we are unable to issue refunds directly from our side. If you've been trying for over a month without success, I would recommend contacting the store's support again and providing your purchase receipt. Additionally, if you share your purchase details with us via the in-app feedback, we can help verify the transaction and may be able to provide supporting information to the store if needed. I know this doesn't resolve the refund delay, and I'm sincerely sorry for that. We value your feedback and will use it to improve both our app and support processes. If you're willing to give us another chance, we'd be happy to assist you directly through the feedback channel. Thank you for your honesty, and I hope we can make things right.
Not worth it
Response from developer
Thank you for your honest feedback, and I’m really sorry to hear that the videos didn’t meet your expectations — especially when the people in the final output don’t resemble the photos you uploaded. I completely understand why you feel the price isn’t worth it. Just to let you know: we do have a credit compensation mechanism for cases where the generation quality is poor or the result is clearly off. If you submit your issue through the in‑app “Feedback” channel, our team will review it and may offer you a credit refund for the failed or unsatisfactory attempts. Additionally, we have professional template trainers who can guide you step by step to improve your results. They can help adjust your prompts, refine your photo choices, and suggest better settings — many users find this makes a real difference. We truly appreciate your feedback and hope you’ll give us another chance to help you get better results. Please reach out through the app’s feedback section, and we’ll be happy to assist.
Deceiving app
Response from developer
Thank you for reaching out, and we're truly sorry to hear that the videos you created didn't turn out as expected. We completely understand your frustration—especially after purchasing a yearly subscription. We want to let you know that every paid subscription comes with dedicated after-sales support, including access to our template training specialists. Have you had a chance to connect with them yet? They are professionally trained to help you adjust settings, choose the right templates, and fine-tune your inputs to achieve results that match your photo much more closely. Please don't feel like you've lost out—we're here to make sure you get the value you deserve. We strongly recommend reaching out to our support team through Me → Settings → Feedback in the app. They will personally guide you through the process and help improve your results before you consider giving up on the app. Regarding your refund request and cancellation—since all payments are processed through Apple's App Store, we are unable to process refunds directly. However, you can cancel your subscription at any time through your Apple ID settings to prevent future renewals. If you need assistance with the cancellation steps, our support team would be happy to guide you. But before you go, please give our specialists a chance to help you—they've turned around many similar cases and we believe they can do the same for you. We truly value you as a user and want to turn this experience around. Please don't hesitate to contact us—we're here for you.
