I want my money back
Response from developer
Thank you for contacting us. If you have any questions regarding your purchase or need assistance, you can find our support channel directly within the app by going to Settings > Feedback. We provide dedicated, one-on-one human customer service for all of our paid users to help resolve any issues you may have. Please feel free to reach out to us there so we can assist you personally.
Doesnt use photos
Response from developer
Thank you for your honest feedback, and I'm truly sorry for the frustration you've experienced with the template not following your picture or prompt – especially after four attempts. We realize that previously, our templates did not allow you to modify the text or fully customize the visual elements, which is why your specific instructions (like the USA jersey and scoreboard) were not being applied. I'm happy to inform you that we have just released an updated version (submitted yesterday) that now supports text changes within templates, so you can edit the wording and better control the output. We would love for you to give it another try. As a goodwill gesture, please contact our support team through the in‑app "Feedback" channel, and we will compensate you with extra credits for the failed attempts. I understand you're considering a refund after using your current credits, but I hope you'll give our improved version a chance first. We're committed to doing better, and your feedback has directly helped us make this improvement. Thank you again for your patience and for helping us improve. Please reach out – we're here to help.
Garbage
To make matters worse, billing is handled through a third party, and I’ve been trying to get a refund for over a month with no success. There appears to be no responsive customer support or clear way to contact anyone for help.
Based on my experience, I feel this app is not worth the money. Save yourself the frustration and look elsewhere.
Response from developer
Thank you for your detailed feedback, and I'm truly sorry to hear about your frustrating experience with Filmit AI. I completely understand why you feel disappointed—especially after purchasing credits, facing failed generations, and then struggling to get a refund. Let me clarify how our credit system works: credits are deducted only when a video is successfully generated. If a generation fails (e.g., due to a connection timeout or system error), the credits are automatically returned to your account. However, if you use the "re-edit" feature, that counts as a new generation request and will consume credits again. The quality can vary depending on the prompt and the model's interpretation. Regarding customer support: we do have a dedicated support team, and the most direct way to reach us is through the in-app "Feedback" section. That channel is monitored regularly, and our agents can assist you with specific issues, including checking your credit logs or helping with prompt optimization. As for your refund request—since all payments are processed through the app store (Apple or Google), we are unable to issue refunds directly from our side. If you've been trying for over a month without success, I would recommend contacting the store's support again and providing your purchase receipt. Additionally, if you share your purchase details with us via the in-app feedback, we can help verify the transaction and may be able to provide supporting information to the store if needed. I know this doesn't resolve the refund delay, and I'm sincerely sorry for that. We value your feedback and will use it to improve both our app and support processes. If you're willing to give us another chance, we'd be happy to assist you directly through the feedback channel. Thank you for your honesty, and I hope we can make things right.
Not worth it
Response from developer
Thank you for your honest feedback, and I’m really sorry to hear that the videos didn’t meet your expectations — especially when the people in the final output don’t resemble the photos you uploaded. I completely understand why you feel the price isn’t worth it. Just to let you know: we do have a credit compensation mechanism for cases where the generation quality is poor or the result is clearly off. If you submit your issue through the in‑app “Feedback” channel, our team will review it and may offer you a credit refund for the failed or unsatisfactory attempts. Additionally, we have professional template trainers who can guide you step by step to improve your results. They can help adjust your prompts, refine your photo choices, and suggest better settings — many users find this makes a real difference. We truly appreciate your feedback and hope you’ll give us another chance to help you get better results. Please reach out through the app’s feedback section, and we’ll be happy to assist.
Deceiving app
Response from developer
Thank you for reaching out, and we're truly sorry to hear that the videos you created didn't turn out as expected. We completely understand your frustration—especially after purchasing a yearly subscription. We want to let you know that every paid subscription comes with dedicated after-sales support, including access to our template training specialists. Have you had a chance to connect with them yet? They are professionally trained to help you adjust settings, choose the right templates, and fine-tune your inputs to achieve results that match your photo much more closely. Please don't feel like you've lost out—we're here to make sure you get the value you deserve. We strongly recommend reaching out to our support team through Me → Settings → Feedback in the app. They will personally guide you through the process and help improve your results before you consider giving up on the app. Regarding your refund request and cancellation—since all payments are processed through Apple's App Store, we are unable to process refunds directly. However, you can cancel your subscription at any time through your Apple ID settings to prevent future renewals. If you need assistance with the cancellation steps, our support team would be happy to guide you. But before you go, please give our specialists a chance to help you—they've turned around many similar cases and we believe they can do the same for you. We truly value you as a user and want to turn this experience around. Please don't hesitate to contact us—we're here for you.
No Audio
Response from developer
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that even with clear photos, the face transformation results didn't meet your expectations. We understand how disappointing this can be, and we want to make things right for you. All our models are carefully selected from the best currently available on the market, and they typically deliver high-quality results. However, we realize that in some cases, the output may not align with what users expect—and when that happens, we want to help. We would kindly suggest that you reach out to our support team directly through the Me → Settings → Feedback section in the app. Our agents will attend to your case personally, provide one-on-one guidance, and—if appropriate—offer compensation as a goodwill gesture for the inconvenience. Please rest assured that we take every case seriously and are committed to improving your experience with PhotoRevive. We look forward to resolving this for you.
Don’t but
Response from developer
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that even with clear photos, the face transformation results didn't meet your expectations. We understand how disappointing this can be, and we want to make things right for you. All our models are carefully selected from the best currently available on the market, and they typically deliver high-quality results. However, we realize that in some cases, the output may not align with what users expect—and when that happens, we want to help. We would kindly suggest that you reach out to our support team directly through the Me → Settings → Feedback section in the app. Our agents will attend to your case personally, provide one-on-one guidance, and—if appropriate—offer compensation as a goodwill gesture for the inconvenience. Please rest assured that we take every case seriously and are committed to improving your experience with PhotoRevive. We look forward to resolving this for you.
Bad!!!
Response from developer
Thank you for reaching out, and we sincerely apologize for the crashes you've experienced while using our app. We completely understand how frustrating it must be to lose credits—especially when you've paid for them. We want to reassure you that when a generation fails or the app crashes during the process, your credits are automatically returned to your account. However, we've noticed that there can sometimes be a slight delay before the refunded credits appear in your balance. Please allow a little time, and you should see them restored. That said, we take stability issues very seriously. To help us investigate and resolve the crashes you encountered, we kindly suggest reaching out to our support team through Me → Settings → Feedback in the app. They can check your account history, confirm your credit balance, and ensure that any lost credits are properly returned. We're continuously working to improve our app's performance, and your feedback is invaluable in helping us identify and fix bugs. Please give us a chance to make things right—we don't want you to feel like your money was wasted. We look forward to assisting you personally.
No good
Response from developer
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that even with clear photos, the face transformation results didn't meet your expectations. We understand how disappointing this can be, and we want to make things right for you. All our models are carefully selected from the best currently available on the market, and they typically deliver high-quality results. However, we realize that in some cases, the output may not align with what users expect—and when that happens, we want to help. We would kindly suggest that you reach out to our support team directly through the Me → Settings → Feedback section in the app. Our agents will attend to your case personally, provide one-on-one guidance, and—if appropriate—offer compensation as a goodwill gesture for the inconvenience. Please rest assured that we take every case seriously and are committed to improving your experience with PhotoRevive. We look forward to resolving this for you.
Awful
Response from developer
Thank you for reaching out, and we're truly sorry to hear that the videos you created didn't turn out as expected. We completely understand your frustration—especially after purchasing a yearly subscription. We want to let you know that every paid subscription comes with dedicated after-sales support, including access to our template training specialists. Have you had a chance to connect with them yet? They are professionally trained to help you adjust settings, choose the right templates, and fine-tune your inputs to achieve results that match your photo much more closely. Please don't feel like you've lost out—we're here to make sure you get the value you deserve. We strongly recommend reaching out to our support team through Me → Settings → Feedback in the app. They will personally guide you through the process and help improve your results before you consider giving up on the app. Regarding your refund request and cancellation—since all payments are processed through Apple's App Store, we are unable to process refunds directly. However, you can cancel your subscription at any time through your Apple ID settings to prevent future renewals. If you need assistance with the cancellation steps, our support team would be happy to guide you. But before you go, please give our specialists a chance to help you—they've turned around many similar cases and we believe they can do the same for you. We truly value you as a user and want to turn this experience around. Please don't hesitate to contact us—we're here for you.
Th worst
Response from developer
Thank you for your feedback. We’re sorry to hear that your experience was disappointing. We understand your frustration, and your comments have been noted and shared with our team as we continue working to improve the product. If you’d ever like to share more details about what didn’t work for you, we’re always open to listening.
Rip off
Response from developer
Thank you for your message, and I'm really sorry to hear that you feel this way — I completely understand why you're frustrated. Just to kindly explain: our app works on a credit‑based system. Each video generation consumes credits, depending on the length and quality you choose. That’s why after just a few videos, you may need more credits to continue. The good news is, you don’t always have to buy more credits — there are several ways to earn them for free: Daily check‑ins Sharing the app with friends Also, if a generation fails for any reason, the system will automatically return the credits to your account — so you're not losing anything for failed attempts. I hope this helps clarify. If you have more questions or need further assistance, just let me know — we're here to help.
Waste of money.
Response from developer
Thank you for your feedback. I understand your frustration about the video length – but I want to let you know that we do have options for longer videos, and our support team can help you get them. Here's what we can offer you: Extended video length – we have templates that can generate videos beyond the standard short clips. You can request guidance on which templates to use. Template trainer support – our team can guide you step‑by‑step to create the video you want, including longer formats. Credit compensation – if you've wasted credits on short videos, contact us via Feedback (in‑app) and we will review your case and offer credit compensation. Please reach out to us through the in‑app Feedback feature (Me → Feedback). Tell us exactly what you want and we will help you achieve it – and if credits were wasted, we will compensate you. We are sorry that your experience so far has been disappointing. Please give us a chance to make it right. 😊
Horrible
Response from developer
Thank you for your honest feedback, and I'm really sorry to hear that our pricing has caused frustration for you. That’s absolutely not the experience we want you to have. Just to kindly explain how it works: our base cost is quite low, and we don't give a large amount of credits at once. However, the cost depends on the video length and quality you choose — longer videos and higher resolution will require more credits. This is different from many other apps that limit you to only 5 seconds of video. We try to offer more flexibility so you can create the content you truly want. Also, I'd like to gently point out that we actually offer quite a lot of free credits every day. You can simply sign in daily, share the app, and collect credits without paying anything. If you take advantage of those, you may find that most videos don't end up costing nearly as much as you mentioned. We truly appreciate you giving our product a try, and we're sorry again for the bad impression. We are not a scam — just trying to offer a flexible tool. Please feel free to use the daily rewards, and thank you again for your valuable feedback.
Good is good
Response from developer
Thank you so much for your lovely feedback and for the hearts — we truly appreciate it!
Can’t use pictures
Response from developer
Thank you for reaching out, and I'm really sorry to hear about your experience. That sounds frustrating — especially when you just wanted a simple video of a purse, and the result kept changing how it looks, plus getting charged credits to try to fix it. I completely understand why you'd feel that way. May I kindly ask — were you using one of our templates, or were you generating the video entirely from your own content? Either way, we'd love to help you get a better result. Could you please share your feedback directly inside the app? Our support team and professional template trainers can take a closer look at your case. No matter if you're using a template or creating from scratch, we have dedicated trainers who can guide you and help improve the output. We truly appreciate you giving our product a try, and we're sorry again for the trouble. Please don't hesitate to reach out through the app — we're here to help.