Filterly app
Tip: when you decide not to use anymore, make sure you cancel your subscription, take a screenshot and email their customer service that day to avoid any possible glitches. Their team assisted in resolving my issue.
Subscription hard to cancel
Free trial but I got charged?!
Response from developer
Hello! It’s completely understandable to feel uneasy about being charged when you expected a free trial. We appreciate you sharing your experience with us. We’re here to help and are committed to making your experience better. If you have any further concerns, please feel free to reach out through the in-app support option. Thank you for your feedback!
Bon sav
Response from developer
Bonjour ! On voit que vous appréciez le SAV, et que vous avez le sentiment d'un vrai suivi de qualité. Votre avis est court, mais il fait vraiment plaisir: on sent que l'app vous plaît et que vous y voyez un vrai suivi de qualité. Merci pour votre soutien, ça compte beaucoup pour nous !
Terrible
Don’t do it!
Pas très réalisme
Response from developer
Thank you for your feedback. We're sorry to hear that the suggestions did not feel realistic or varied enough for your needs. We appreciate your comments and will share them with our team as we continue to improve the experience and personalization of our content. If you'd like to share more details, please feel free to contact us at support@asanarebel.com.
Problema
Response from developer
Lamentamos saber da sua experiência e compreendemos o quão frustrante esta situação deve ser. Gostaríamos de ajudar a resolver o problema com o seu acesso e subscrição o mais rapidamente possível. Por favor, contacte a nossa equipa de suporte através do e-mail support@filterly.app, indicando o endereço de e-mail associado à sua conta, e investigaremos o caso imediatamente. Agradecemos a sua paciência e aguardamos o seu contacto para o ajudar.
Tout est payant
Response from developer
Nous sommes désolés d'apprendre que nous n'avons pas répondu à vos attentes. Pouvez-vous s'il vous plaît envoyer un e-mail avec plus de détails à support@filterly.app et nous ferons de notre mieux pour vous aider ?
M
Response from developer
Bonjour ! Nous sommes désolés d'apprendre que l'application n'a pas répondu à vos attentes pour vous aider à trouver la coiffure idéale. Nous apprécions beaucoup vos retours, car ils nous aident à apporter des améliorations. Merci d'avoir partagé votre expérience ; nous espérons que vous trouverez des solutions mieux adaptées à vos besoins. Vos suggestions pour améliorer notre service sont toujours les bienvenues !
Takes forever to review your face without outcome
Response from developer
Hello! It sounds like you're experiencing some delays with the face review feature, and we appreciate you sharing your thoughts. We take your feedback seriously and have escalated this matter internally to ensure we're continually improving the experience. Your input is invaluable to us, and we hope you’ll give us another chance to enhance your photos in the future. If you have any concerns, please feel free to reach out to our support team through the app. Thank you for your understanding!
Great app. But it keeps charging me after I canceled.
Scam
Betrüger
Response from developer
Hallo! Es tut uns leid, dass Ihre Erfahrung so enttäuschend war – insbesondere, da der Einstieg über die App nicht zuverlässig funktionierte und unklar gestaltet war. Wir nehmen Ihr Feedback sehr ernst und möchten dazu beitragen, den Start in der App künftig zuverlässiger und verständlicher zu gestalten. Bitte kontaktieren Sie uns über die Support-Funktion innerhalb der App, damit wir den Vorfall überprüfen und Sie unterstützen können.
Almost impossible to cancel
Não vale a pena
Response from developer
Olá! Obrigado por comentar. Lamento que a experiência não tenha correspondido ao que a propaganda mostrava. Se tiver um ponto específico que você esperava ver (por exemplo, mais estilos ou efeitos), me diga qual seria para nós entendermos melhor.
Scammers
has ended and you never signed up for it in the first place.
Response from developer
Hi, we’re really sorry to hear about your experience—this must be very frustrating. Charges should only occur with an active subscription or confirmed purchase, and we’d like to clarify what may have happened in your case. We take this seriously and want to help resolve it as quickly as possible. Please reach out to us at support@filterly.app so we can investigate and assist you further.
Taking payment after cancellation
Response from developer
Hi there, we’re really sorry to hear about your experience—this must be frustrating, especially after cancelling your subscription. Charges after cancellation aren’t expected, and we understand your concern. If you need any help or further clarification, please feel free to reach out to us at support@asanarebel.com —we’re here to help.
No money back
Response from developer
Thank you for sharing your thoughts with us. We appreciate your feedback and would love to assist you further. Please reach out to us at support@filterly.app with more details, and we will do our utmost to help you resolve any issues. Your satisfaction matters to us!
