Too many glitches for a pay2play game
For instance, there is an event where 2 realms compete. You might think that it would start at the same time in each realm, but you would be wrong. One realm starts on time; the other is delayed for over 2 hours. Guess which realm won? The one with a 2 hour head start. Rewards were awarded on that basis. Even though there were some restoration of resources and speedups, there was still a winner with a 2 hour advantage.
The lack of consistency continues with the next event. Communication is different in each realm.
Great graphics cannot make up for how poorly this game is run. Customer service is almost non existent. Often it takes days to get a response. Favorite response is… game is running as intended. Another is… could you send a video.
If you like to play games competitively, I suggest you find another game. You will avoid a lot of frustration.
Response from developer
We're sorry to hear about your frustrating experience with the game. We understand the issues with event timing and the lack of consistent communication can be very discouraging. Your feedback is important to us, and we will forward it to our development team for review. Please contact us via the in-game support so we can investigate and assist you further.
PARENTS BEWARE!!!
Response from developer
We appreciate your feedback and concerns about the game's age rating and player behavior. We take such matters seriously and aim to create a positive gaming environment. Your input helps us identify areas for improvement, and we're actively working to address issues related to in-game interactions and monetization to provide a fair and enjoyable experience for all players. We'll continue to strive for a better and more inclusive gameplay atmosphere.
NO CUSTOMER SERVICE
IN RESPONSE TO THE BOT REPLY BELOW MY COMPLAINT: There is no ticket number-it is open chat. And there is no way to get a ticket number or change it. If I could change this review to zero stars I would.
Response from developer
I apologize for any inconvenience you've experienced with our customer support. To expedite assistance, please reach out to our support team once more and include your previous ticket number. Thank you for your patience, and we're here to help.
NO CUSTOMER SERVICE
Customer service was bad when they used email - 95% were just bots. It took 10 emails and 30 screenshots to get a real person and then they timed out your ticket and things were never resolved.
Now with in game Customer Service Chat - within your account in the game - they just ignore you. My whole Guild has just decided to complain in Apple Store; instead of game chat. Just hoping they will finally respond to me losing 14 Domes/Bubbles because of a glitch in their game.
Response from developer
I apologize for any inconvenience you've experienced with our customer support. To expedite assistance, please reach out to our support team once more and include your previous ticket number. Thank you for your patience, and we're here to help.
BUYER BEWARE!
Response from developer
Hi there! Thank you for reaching out to us. We are constantly optimizing, improving, and testing features for our game and gathering player feedback on these so we can create a game everyone will enjoy playing, so thank you for letting us know how you feel about this.
