Works Occasionally
Why has this stopped working again?????
App doesn’t work
Everytime I go to access my wallet, it gives me a notification saying that the app either isn’t supported, needs to be updated, or the servers can’t be reached. It doesn’t matter if I’m on WiFi, or my data, the app won’t open and my card is locked from the last time I used it! This needs to be fixed ASAP
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Can’t open it
It’s not working with the main app anymore
When it works
The concept was great, but that’s about it. I shouldn’t need a separate app from the regular financial center app to see the details in this app. In fact 3 years ago the functions of this app were indeed in the main app. This app takes forever to load. Doesn’t give you as much detail and then randomly stops sending alerts. On top of that, the IT department behind this app has the motivation of a fish trying to learn to read when it comes to fixing issues. When you call to ask a question you are put on hold and then directed to an account specialist that has no clue what’s going on with the tech side. So a ticket has to be made to get in touch with technical support. But it’s not you that gets to talk to them it’s the account specialist that was not informed from the beginning. So you play back and forth on a question that should have taken 15 minutes to answer. Unfortunately it takes much longer. I was told it takes 24hours to get a response but really you are better off driving to the bank in person and dealing with it there than play the waiting game. I enjoy my bank but they are horrible are creating a enjoyable online mobile banking experience.
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👎🏼
I can never get this app to work. I don’t understand why they would have two separate apps to manage cards/accounts coming from a single banking institution.
It’s Fine
The app works but I don’t really care that I have to log into the Financial Center app first just to open this app, not to mention that you’ll still get the same error message unless you close out of both apps in order to correctly do the process of loging in.
Limited use, need more work
Cannot edit or delete card, able just to turn a card off/on. One should be able to edit the card in case the exp date or security code entered incorrectly.
The option of alerts with any use of the card should be available via the main app of FCFCU and this wallet app should be removed as it does not act like a iPhone wallet.
The option of alerts with any use of the card should be available via the main app of FCFCU and this wallet app should be removed as it does not act like a iPhone wallet.
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