Find My Earbuds: Device Finder

Response from developer

Dear User, We understand your frustration and would like to clarify how our subscription and trial process works. We offer a 3-day free trial specifically for our annual subscription plan. As is clearly stated on the payment confirmation screen within the App before you start the trial, you need to cancel the subscription before the 3-day trial period ends if you do not wish to be charged for the annual plan. This is a standard procedure for App Store trials. If the trial is not cancelled within this timeframe, it automatically converts to the paid annual subscription. It's important to understand that we, as the app developers, do not handle any payment processing or refunds directly. All subscriptions, payments, and refund requests are managed exclusively by Apple through the App Store platform. When you requested a refund, that request went directly to Apple, not to us. While we don't have insight into Apple's specific decision in your case, they review various factors, including app usage data. Typically, Apple may decline a refund if their records show that the app's premium features were used significantly after the 3-day free trial period had ended and the subscription had become active. Apple generally does not deny refunds without a reason aligned with their established refund policies. We strive to be transparent about our trial terms on the subscription page. We regret any misunderstanding but must reiterate that the condition to cancel before the trial ends to avoid charges is standard and was presented during the sign-up process. Finally, we noticed the name used for your review. While we respect user feedback, we encourage genuine reviews that accurately reflect the situation to help other users. Spreading information based on a misunderstanding of the App Store's standard trial and refund process isn't constructive. We hope this explanation clarifies the situation regarding the trial, billing, and refund process managed by Apple. Sincerely, The Earbuds Team