Why?
Response from developer
Hi Lill5647, thank you for your feedback. I understand it can be frustrating to encounter a paywall. As an independent developer, I work daily to keep the Bluetooth radar engine precise and compatible with the latest devices, which requires significant time and resources. We’ve priced the app to be a fraction of the cost of replacing your lost earbuds. I hope the app helps you recover your device!
cant cancel subscrition
Refund denied
Response from developer
Dear User, We understand your frustration and would like to clarify how our subscription and trial process works. We offer a 3-day free trial specifically for our annual subscription plan. As is clearly stated on the payment confirmation screen within the App before you start the trial, you need to cancel the subscription before the 3-day trial period ends if you do not wish to be charged for the annual plan. This is a standard procedure for App Store trials. If the trial is not cancelled within this timeframe, it automatically converts to the paid annual subscription. It's important to understand that we, as the app developers, do not handle any payment processing or refunds directly. All subscriptions, payments, and refund requests are managed exclusively by Apple through the App Store platform. When you requested a refund, that request went directly to Apple, not to us. While we don't have insight into Apple's specific decision in your case, they review various factors, including app usage data. Typically, Apple may decline a refund if their records show that the app's premium features were used significantly after the 3-day free trial period had ended and the subscription had become active. Apple generally does not deny refunds without a reason aligned with their established refund policies. We strive to be transparent about our trial terms on the subscription page. We regret any misunderstanding but must reiterate that the condition to cancel before the trial ends to avoid charges is standard and was presented during the sign-up process. Finally, we noticed the name used for your review. While we respect user feedback, we encourage genuine reviews that accurately reflect the situation to help other users. Spreading information based on a misunderstanding of the App Store's standard trial and refund process isn't constructive. We hope this explanation clarifies the situation regarding the trial, billing, and refund process managed by Apple. Sincerely, The Earbuds Team
Not good
Response from developer
Dear Isdtgv, Thank you for your feedback on Find My Earbuds. We understand your frustration with the distance readings jumping around. This usually happens due to interference from other Bluetooth devices or physical obstacles. It's actually a good indicator that your earbud is nearby, but likely covered or obstructed by something. Here's what you can try: Check your surroundings: Remove any obstacles between your phone and the earbud. Try moving around slightly to see if the signal stabilizes. Limit Bluetooth interference: Turn off any unnecessary Bluetooth devices in the area. View all nearby devices: To see a full list of Bluetooth devices in your surroundings, tap the "eye" icon in the top-left corner of the app. This can help you identify potential sources of interference. We are constantly working to improve the app's accuracy and performance. We appreciate your patience and understanding. Sincerely, The Find My Earbuds Team
Kind of incredible
Response from developer
Thank you so much for your kind words, Sam! We're thrilled to hear that the app helped you find your earbud. As an indie developer, it really means a lot to us to know our app is making a difference. If you ever have any suggestions or feedback, we'd love to hear them! Thanks again for your support!
Bad
Response from developer
Thank you for your review. To view all devices, please toggle the eye icon switch on the home screen. We're investigating this issue and will release a fix in the next update. In the meantime, please reach out to us through the app's Help section for further assistance.
Buggy
Response from developer
Hi Bob 401, We're sorry to hear about the issue you're facing with the app. We've identified a problem that was causing the app to freeze on a white screen during initialization and have fixed it in the latest update. Please update to the latest version (1.4.4), or if the issue persists, try uninstalling and reinstalling the app. We noticed that you previously reached out to us via email, and we provided some instructions. If you've followed those instructions and the issue is now resolved, please let us know. If you're still experiencing problems, don't hesitate to contact us again through the help section in the app, or email support@mobise.lk, and we'll do our best to assist you. Thank you for your patience and understanding. Best regards, LSA Team
Buggy
HE SAYS HE WANTS ME TO COMMUNICATE WITH HIM VIA THE APP!
BUT THE APP DOES NOT WORK!!!!!!!
THE. APP. DOES. NOT. WORK!!!!!!!!
PLEASE, MR DEVELOPER, PAY ATTENTION.
GIVE ME ANOTHER WAY TO CONTACT YOU.
… My earlier review was this:
App does not work at all. It freezes with a white screen during initialization.
Response from developer
Updated on 26th Aug, 2024 Dear Bob 401, Extremely sorry for the miscommunication. Please send an email to support@mobisec.lk with the issue. Best regards, LSA LTD
Buggy
Response from developer
Dear Bob 401, Thank you for taking the time to review our app. To ensure you can see all your Bluetooth devices, please turn on the toggle switch on the top left. If you still can't see your devices, kindly send us a message with the details of the missing devices, and we'll work on resolving this issue promptly. We appreciate you pointing out the issue with deleting devices. Currently, devices can only be removed if they are not in range. We recognize the inconvenience and will add a delete option in the next update. Your feedback is invaluable, and we're committed to improving the app based on user experiences like yours. Best regards, LSA LTD Update: Version 1.4.2+ The option to delete saved devices is now available again in the saved device screen.
Looks Interesting
Buggy
The user interface is defective: you can add a device to your device list but there is no way to remove one if you added it accidentally.
Response from developer
Dear Bob 401, Thank you for taking the time to review our app. To ensure you can see all your Bluetooth devices, please turn on the toggle switch on the top left. If you still can't see your devices, kindly send us a message with the details of the missing devices, and we'll work on resolving this issue promptly. We appreciate you pointing out the issue with deleting devices. Currently, devices can only be removed if they are not in range. We recognize the inconvenience and will add a delete option in the next update. Your feedback is invaluable, and we're committed to improving the app based on user experiences like yours. Best regards, LSA LTD Update: Version 1.4.2+ The option to delete saved devices is now available again in the saved device screen.
$$$$
Response from developer
Dear TayTaylover28, Thank you for taking the time to review our app. You can use the app for free to search for Bluetooth devices. However, in order to use the advanced features, we charge a small fee. This helps us work on the app, provide support, and continuously improve the app. Your payment contributes to app development and the services we offer. If you have any suggestions to improve the app or encounter any issues using it, please let us know. We will get back to you as soon as possible. Best regards, LSA LTD
Useless, Predatory, Opaque
Response from developer
Thank you for sharing your feedback. We’re sorry to hear about your experience with our app. Regarding your concern about canceling the free trial, please know that all subscriptions, including free trials, are managed under the Settings app on your iOS device and can be easily canceled there. If you are unable to locate the settings, please contact us through the help section within the app for faster assistance. Your input is valuable to us as an indie developer, and we appreciate your patience and understanding as we work to improve our app. Update: We have added an option to manage subscriptions in the settings page, which will redirect users to the App Store subscriptions.
Does not seem to work
Response from developer
We're genuinely sorry to hear about your frustrating experience with our app. Update: We identified an issue preventing the app from loading Bluetooth devices on some devices and showing a blank screen sometimes. This has been fixed in the latest version. Please update the app.g out to us directly through the Help section within the app. We are standing by to address your concerns promptly. Alternatively, you can also email us at support@mobisec.lk. We appreciate your patience and understanding as we work to improve your experience with our app. Update: We identified an issue prevneting from loading the bluetooth devices on some devices. This has been fixed in the latest version. Please update the app. Thank You
Ok for select devices
There’s a lot of potential for this app, as it seems to pick up way more devices than other competitors, but it’s impossible to discern which device is which, something that should be possible considering their names automatically show up when discovering them with the iPhone.
Response from developer
Dear ebibborb, Thank you for your valuable feedback and suggestions. We truly appreciate your insights as they help us improve our app. We understand your concern about the abundance of "unknown" devices in the list. We'd like to inform you that you can turn off the display of unknown devices by toggling the switch with the eye icon at the top of the screen. Additionally, during the configuring screens, we ask users whether they want to see unknown devices or not, giving you control over what appears in the list. Regarding the order of appearing devices, we'll take your feedback into account as we continue to refine our app's functionality. Your input motivates us to work harder to enhance our product, and we're committed to providing a better user experience in future updates. If you have any further suggestions or questions, please feel free to reach out to us at support@mobisec.lk. Thank you for using our app and for your support. Best regards, LSA LTD
What’s the point?
Don’t bother
Response from developer
Dear 123abc456defgRandomName, We're sorry to hear about your experience with our app, and we appreciate you taking the time to provide feedback. Regarding your concerns, please note that during onboarding, we ask users to configure showing or hiding unknown devices. Additionally, you can toggle the eye switch on the home screen to hide unknown devices. We will also work on improving the map functionality to provide a more readable path. Furthermore, you can change the saved device name by clicking on the pencil icon in front of the device name in the device screen. We understand your frustrations and would like to assist you in resolving these issues. Could you please email us at support@mobisec.lk with more details about the problems you encountered? Your input is invaluable to us, and we're committed to improving the app based on user feedback. As an indie developer, negative reviews can significantly impact us, so we genuinely appreciate your willingness to reach out and help us address any concerns. Your support in resolving these issues would be greatly appreciated. Once again, we apologize for the inconvenience, and we hope to have the opportunity to improve your experience with our app. Best regards, LSA LTD
Bad
Response from developer
Dear oPrisonbreak, We're sorry to hear that you're having a negative experience with our app. We'd like to assist you further in resolving any issues you're encountering. Could you please email us at support@mobisec.lk with more details about the problems you're facing? Your feedback is crucial to us, and we want to ensure that you have a positive experience with our app. As an indie developer, negative reviews can significantly impact us, so we genuinely appreciate your willingness to reach out and help us address any concerns. Thank you for your support and understanding. Best regards, LSA LTD
Finds them all!
Response from developer
Dear mypaperstuff, Thank you for your review and for recognizing our app's ability to find all Bluetooth devices! We're glad to hear that it serves its main purpose effectively. Regarding your feedback, we'd like to inform you that you can hide unknown devices by toggling the switch with the eye icon. Additionally, you have the option to rename saved devices, including those with generic names. Simply tap on a device, go to its screen, and use the edit feature to customize its name. We truly appreciate your encouraging words as an indie developer. Your support means a lot to us! If you have any further suggestions or questions, please feel free to reach out. We're here to help! Best regards, LSA LTD
Almost perfect
Response from developer
Dear Mae2480, Thank you for your feedback and for using our app. We're glad to hear that the app is serving its purpose for you. Regarding your suggestion about renaming devices and accessing support, we'd like to inform you that we do have features in place to address these concerns. To rename devices: Click on a device and navigate to its screen, you'll find the option to save the device. Once saved you can customize its name by tapping on the pencil icon. These saved devices will be listed under "My Devices" for easy identification and access. To hide Unknown Devices: Simply tap the switch with the eye icon to show/hide unknown devices on Home screen. Please note our email and contact option is available within the app. Please go to the Settings -> Support and click on Get Help. We apologize if you couldn't find the direct contact option within the app. For any questions or assistance, please feel free to reach out to us at support@mobisec.lk. We're here to help and would be happy to assist you further. We appreciate your feedback and strive to continuously improve our app to better meet your needs. Thank you for bringing these concerns to our attention. Best regards, LSA LTD
