Glitching. Sometime it works.
The App is glitching. It does not alert me when my son sends me a message. I tried to troubleshoot with the Relay team and it did not solve my problem.
My son cannot replay messages I send. It doesn’t alert him when I sent him a message. It doesn’t alert him when he gets out of network. The app just stopped working today. I saw my son tried to send me messages, but the app refuses to open. Uninstalling and reinstalling doesn’t work.
My son cannot replay messages I send. It doesn’t alert him when I sent him a message. It doesn’t alert him when he gets out of network. The app just stopped working today. I saw my son tried to send me messages, but the app refuses to open. Uninstalling and reinstalling doesn’t work.
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We use the heck out of these things.
From what I understand your business models have changed, but we have the Relay that was marketed to keep in touch with kids. I have two of them for two of my oldest kids. I really don’t want to get my 10-year-old a cell phone yet or any kind of smart device. These are great to keep in touch with my kids when I drop them off at practices or for when they takeoff on their bikes and go a little farther than I can see them with their friends. We really like the updated app, it works really well and is user-friendly. I hope you continue to offer the service. I love the Geo fence that I can put up so I know if my child is at the soccer fields, or at a friends house, or at the pool in our neighborhood. The size of the device is perfect to slip in a backpack or in a pocket and we also sometimes use the lanyard. Customer service has also been great as we received a faulty charging cable with our last relay. Customer service immediately sent us a charging dock.
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Update is awful
The app used to be fairly user friendly, now it feels clunky, nonsensical and I can’t easily find some of the features I used to utilize. The “reimagining” needs to be reconsidered.
Good idea, huge margin for mess ups
This seemed like a great solution to keep in touch with our kids while the stretch their wings a little. It’s great in theory, but we keep running into snags. I feel like the relay is trying to do too much. There are all of three buttons to navigate a plethora of functions, most of them completely unnecessary (who needs a daily joke? I want to know my kids are safe, is all).
And don’t get me started on the new app. It was fine before, why mess it up? You butchered it. It’s a convoluted mess! I have a post graduate degree, but your app is thoroughly over my head. Please streamline!
And don’t get me started on the new app. It was fine before, why mess it up? You butchered it. It’s a convoluted mess! I have a post graduate degree, but your app is thoroughly over my head. Please streamline!
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Typical
Followed instructions precisely. Successfully setup new login and password, according to the App generated email. Then attempted to login. Doesn’t recognize me. You had your chance. Next. Can you refund me my time, please?
What happened?
Just when I figure the app out they change it and screw it up again!
Does the job…with annoyances
I like this device for locating and staying in communication with my son (7) when he is away from home. It does that but with some annoying factors… 1. Battery life. We’ve had it for less than a year and it requires daily charging. 2. The app must be closed and restarted (sometimes twice) before the GPS locator will refresh. As I’m tracking my kid when he’s on his way home on the bus I am having to constantly close the app, reopen it and refresh the GPS locator.
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Don’t bother
Doesn’t work
Don’t buy refurbished
We bought a certified refurbished unit directly from Relay. We spent several weeks going back and forth with support to activate the device including them sending an over the air update. By the time they concluded there was a hardware defect the 30 day warranty had expired and this now goes into the trash.
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Perfect solution
This app and the Relay device have been a perfect solution for our family. With two kids 10 and under riding the bus to and from school, the geotracking allowed me to see when they arrived or if they were on their way home while on the bus.
Connecting with multiple adults/cell phone users in the family allowed last minute mishaps for pick up or drop off to be communicated timely and effectively.
During the summer it was a perfect solution when the kids wanted to play outside or go to a friend’s house.
There have not been any missed messages and I always get a notification when a message is sent even if the app is closed.
Customer service was fantastic when our device stopped working after almost two years. Very happy with the app, the device and the service.
Tip: skip wifi set up so that it relies on data.
Connecting with multiple adults/cell phone users in the family allowed last minute mishaps for pick up or drop off to be communicated timely and effectively.
During the summer it was a perfect solution when the kids wanted to play outside or go to a friend’s house.
There have not been any missed messages and I always get a notification when a message is sent even if the app is closed.
Customer service was fantastic when our device stopped working after almost two years. Very happy with the app, the device and the service.
Tip: skip wifi set up so that it relies on data.
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Interesting idea poorly executed
These are just about worthless because they are too difficult to use. If you’re not in the app tuned the the correct channel, you miss what your kid says and have to go in and navigate to the message. Even worse, if they are on the “everyone” channel, the message does not get saved, so you have to just ask them what they said.
We bought these to have walkie-talkie ease with cell phone range. You really get the worst of both, though, not the best. Would not recommend and will be switching back to Tick Talk when the TT4 comes out.
We bought these to have walkie-talkie ease with cell phone range. You really get the worst of both, though, not the best. Would not recommend and will be switching back to Tick Talk when the TT4 comes out.
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Not reliable
We have a love:hate relationship with these things. When they work, they serve our purpose (to communicate with my kids while they ski around the mountain). The problem is that they randomly quit working. They go offline at odd times (in our house with good cell and wifi), they quit providing audio, the app is unable to switch channels or open the missed messages... the list of faults is pretty long and frustrating. We thoroughly tested them for the first 30 days to ensure they would work during the return window and they worked mostly well during that time (with some annoying lack of features). But now that we are just past 30 days we are experiencing constant problems.
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Decent but hate the false advertising
1. This is NOT a phone alternative! It does not make any calls. There is no real time voice chat.
2. There’s a message length limit that’s not mentioned anywhere in their documentation
3. Non intuitive software/device with not enough documentation. The physical device should come with at least a small pamphlet of what the buttons are. Aka give instructions to the kids.
4. No way to know if your message sent via app
5. After looking through the documentation I still can’t tell if you can send multiple messages to device without the other ones that device hasn’t hear being erased.
Anyways my son really likes it and didn’t want to return it. It works for us because he lives with his dad and step mom and because he has severe ADHD and this is screenless.
Though my son does complain than my messages have a tapping noise when he listens to them
2. There’s a message length limit that’s not mentioned anywhere in their documentation
3. Non intuitive software/device with not enough documentation. The physical device should come with at least a small pamphlet of what the buttons are. Aka give instructions to the kids.
4. No way to know if your message sent via app
5. After looking through the documentation I still can’t tell if you can send multiple messages to device without the other ones that device hasn’t hear being erased.
Anyways my son really likes it and didn’t want to return it. It works for us because he lives with his dad and step mom and because he has severe ADHD and this is screenless.
Though my son does complain than my messages have a tapping noise when he listens to them
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Getting frustrated
Was great when it launched but they keep adding features but not useful ones. Now it’s less useful. Missed messages doesn’t work. If the app isn’t open I can’t hear messages. And the hardware is annoying because 1) I can’t tell buttons apart and 2) sometimes it doesn’t work properly. Promising but needs work
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Needs improvements
I don’t have a lot of complains but one is that it needs to show that you’ve sent a message back. I ended up sending my kid like 50 messages not knowing if they were sending or what.
New to Relay
I'm pretty text savvy and usually figure things out pretty quickly without having to read instructions. I don't like reading instructions I like apps and devices that are intuitive. I have not figured out how to delete messages and a couple of other things. I would like the app better if it was more obvious and I didn't have to read through questions and answers and be directed to the help center where there's a lot of reading to be done because I don't have time for that.
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Can’t cancel
Seems to be an ok app. However canceling the membership is such a pain. They don’t give you the option of canceling right away. You have to send a “message” to customer representatives on the app who then will respond accordingly. The website also does not give an easy option to cancel bc there is NO option to cancel !!!! Makes it really inconvenient.
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Absolute horrible app
The phone it’s self cute. The app is horrible doesn’t work I’ve tried over 100 times. Their customers service is a joke. Can’t tell them the app doesn’t work. With that fill in the blank bs. Grr
Can’t cancel
Didn’t work for my family. Tried to cancel several times. Still trying. No customer service.
Infuriating
Device is cool but the app is useless.
EVERYtime I go to use it, the interface insists I go through 97 “pointers” on how the dumb thing works.
Maybe users need those reminders because the app stinks.
EVERYtime I go to use it, the interface insists I go through 97 “pointers” on how the dumb thing works.
Maybe users need those reminders because the app stinks.
