Terrible software, terrible hardware, terrible customer service.
Devices lose connection regularly; devices don’t show in the app when they should; devices show in the app connected to AC power when they shouldn’t (when holding the device in my hand off-base it’ll show as connected to AC power); when testing the alarm the mute buttons don’t work so the alarm sounds forever until you physically pull them all off the base (I have multiple devices and I have to put the ladder up to remove each one); the only way to connect them is to sound the alarm, which causes the above problem each time; the alarm sounded once when I was out and didn’t turn off for 8 hours, disturbing my neighbours all day until got home and pulled them off the ceiling physically (every single one); I called customer service to ask for a solution and they just read the manual to me, then put me on hold when I said I’d followed the manual, then the line mysteriously cut out.
I shall be returning every device and asking for a refund.
I shall be returning every device and asking for a refund.
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Poor service
The app is not helpful as is FireAngel themselves. The app had worked ok but a recent problem hasn’t been resolved, the “help service” took nearly a week to get a very basic response. I tried to follow the limited advice but the app reinstall hasn’t helped and I still have the same issue. Not impressed.
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iqtenorLacks long term stability
After installing and using for 1.5 years, all of a sudden the gateway is offline and can’t be fixed. It’s installed in a loft in a holiday home so the issue must be software update related or poor hardware. Either way if you need something for remote locations, this is not the solution
Unlink devices
Unable to unlink or remove a device that is no longer required
Ok
Not easy to setup.
Had to phone for clarity.
(If you don’t label and add the location as you setup each device, you will probably need to start again)
- Does seem to work ok on silicon Macs
- rather a pity it doesn’t work on Apple Watches too.
I can’t help wondering whether they need to collect that much personal data
Had to phone for clarity.
(If you don’t label and add the location as you setup each device, you will probably need to start again)
- Does seem to work ok on silicon Macs
- rather a pity it doesn’t work on Apple Watches too.
I can’t help wondering whether they need to collect that much personal data
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