Terrible software, terrible hardware, terrible customer service.
Devices lose connection regularly; devices don’t show in the app when they should; devices show in the app connected to AC power when they shouldn’t (when holding the device in my hand off-base it’ll show as connected to AC power); when testing the alarm the mute buttons don’t work so the alarm sounds forever until you physically pull them all off the base (I have multiple devices and I have to put the ladder up to remove each one); the only way to connect them is to sound the alarm, which causes the above problem each time; the alarm sounded once when I was out and didn’t turn off for 8 hours, disturbing my neighbours all day until got home and pulled them off the ceiling physically (every single one); I called customer service to ask for a solution and they just read the manual to me, then put me on hold when I said I’d followed the manual, then the line mysteriously cut out.
I shall be returning every device and asking for a refund.
I shall be returning every device and asking for a refund.
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Poor service
The app is not helpful as is FireAngel themselves. The app had worked ok but a recent problem hasn’t been resolved, the “help service” took nearly a week to get a very basic response. I tried to follow the limited advice but the app reinstall hasn’t helped and I still have the same issue. Not impressed.
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iqtenorLacks long term stability
After installing and using for 1.5 years, all of a sudden the gateway is offline and can’t be fixed. It’s installed in a loft in a holiday home so the issue must be software update related or poor hardware. Either way if you need something for remote locations, this is not the solution
Unlink devices
Unable to unlink or remove a device that is no longer required
Ok
Not easy to setup.
Had to phone for clarity.
(If you don’t label and add the location as you setup each device, you will probably need to start again)
- Does seem to work ok on silicon Macs
- rather a pity it doesn’t work on Apple Watches too.
I can’t help wondering whether they need to collect that much personal data
Had to phone for clarity.
(If you don’t label and add the location as you setup each device, you will probably need to start again)
- Does seem to work ok on silicon Macs
- rather a pity it doesn’t work on Apple Watches too.
I can’t help wondering whether they need to collect that much personal data
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Lacks long term stability
After installing and using for 1.5 years, all of a sudden the gateway is offline and can’t be fixed. It’s installed in a loft in a holiday home so the issue must be software update related or poor hardware. Either way if you need something for remote locations, this is not the solution
What a heap of pooh
Having spent a fortune on these products, the app is a joke - can’t even register the account without multiple glitches!
Sceptical at 1st but this is a really descent App and Part 6 UK interlinked Smoke alarm system.
After seeing the single 1 star review I was sceptical & worried to begin with, I’m a Fire & Security engineer and I have set up one of the Fire Angel Pro Wi-Safe 2 systems for a residential customer with 7 devices connected to the Fire Angel Connected App, my best advice is to set up the ethernet / wi-safe 2 hub first, once you have set up an account and verified it & then subsequently logged in and inputted the MAC address of the hub it will link you to a very clear & well explained YouTube installation instructions video, do this 1st and follow the instructions and you will find that the entire installation, pairing and set up process will go a lot smoother, also as you add devices make sure to give them their description as they appear after you have added them (takes a few seconds to appear) rather than adding them all one after the other and then having to guess & then verify and then re edit which devices are which ? all in all I believe it is a very useful and functional system the remote test & hush button is also very useful for elderly people as one single button push tests all devices on the system simultaneously front one single test point, there is also good information from the App about system health, a detailed system log, notifications of device heads being removed from their bases, battery health etc etc
albeit that the reporting side is not a BS5839-1 approved communication path / system in the event of mains power failure on the broadband router side (a UPS installed at the broadband router could help to improve this somewhat) although it is not a critical path as we already know it clearly states this safety information within the instruction manual and video but it will still however function as a BS5839-6 interlinked smoke alarm system to alert persons within the property of smoke heat or CO detection depending on which devices are fitted.
L.T. Lucas CCTV NI
albeit that the reporting side is not a BS5839-1 approved communication path / system in the event of mains power failure on the broadband router side (a UPS installed at the broadband router could help to improve this somewhat) although it is not a critical path as we already know it clearly states this safety information within the instruction manual and video but it will still however function as a BS5839-6 interlinked smoke alarm system to alert persons within the property of smoke heat or CO detection depending on which devices are fitted.
L.T. Lucas CCTV NI
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Does not inspire confidence
All effort seems to have gone into forcing the customer to enter as much contact information as possible (including bizarrely asking you to enter your email address twice - the second time after you’ve already had to confirm it via an email link) while attempting to disclaim away all possible liability in their ridiculously long terms and conditions as well as claiming that said personal data is “required” in order to operate their service - which is not true.
The data collection is even more concerning considering this company has been acquired by another company outside UK/Europe.
I’m forgiving of apps that are in need of improvement if there is evidence of an effort to actually improve them, but the broken link mentioned in a previous review is still there, the onerous and unnecessary collection of GDPR protected personal data is still there despite another comment about this a year ago and the newly added “delete account” button is described as “flagging your account for deletion” as soon as you click it, but actually it just pre-populates an email for you to manually send (in my case, in the wrong email app on my phone - basically meaning I couldn’t actually request deletion using that button).
There’s also the weird “Predict” feature that you can toggle on/off but there is no mention of what this actually does.
Like another commenter, I was about to invest in a number of FireAngel smoke/heat/CO alarms but thought I’d check the app first based on the other reviews. I’m not so sure I will now.
The data collection is even more concerning considering this company has been acquired by another company outside UK/Europe.
I’m forgiving of apps that are in need of improvement if there is evidence of an effort to actually improve them, but the broken link mentioned in a previous review is still there, the onerous and unnecessary collection of GDPR protected personal data is still there despite another comment about this a year ago and the newly added “delete account” button is described as “flagging your account for deletion” as soon as you click it, but actually it just pre-populates an email for you to manually send (in my case, in the wrong email app on my phone - basically meaning I couldn’t actually request deletion using that button).
There’s also the weird “Predict” feature that you can toggle on/off but there is no mention of what this actually does.
Like another commenter, I was about to invest in a number of FireAngel smoke/heat/CO alarms but thought I’d check the app first based on the other reviews. I’m not so sure I will now.
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I just know this isn’t gonna work out well
Right from the beginning after downloading this app… it’s so clunky!!! Certainly does not live up to the reputation of the FireAngel device’s here in the UK. The apps registration form is not very mobile friendly. What’s really shocking is the link on the app, ‘Haven’t Got A Gateway?’, I presumed for further assistance, goes to a placeholder on GoDaddy! Yep, their domain is for sale and has no content!!!What a load of rubbish.
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Terrible app gives no impression that they should get all the data they ask for
Not sure why it takes half an hour to get through a login process that comes from the 1990s, nor why they think they need a phone number and house address. Once you give them all this, the app crashes. This is antique IT and the whole product suite is decades out of date. A truly terrible experience. Once eventually, it all gets set up, the only way to tell which alarm is which is to take one off a base, which them floods your phone with alerts even long after the app has seen there is no longer an alert. Truly terrible.
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Seriously
No option to change WiFi password or email address?
So far so good
Bought fire angel alarms to replace my fantastic nest protect which are no longer approved in Scotland. Set up alarms with no issues and then connected them to the Alexa app. Found all alarms straight away and the test function seems to work first time of trying. We will find out if the cancel function works with first alarm.
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Push notifications
Not receiving push notifications on iPhone only email ones. Tried everything to fix it and waiting on a response from customer support
Hopeless
Hangs on the register-an-account dialogue. Thankfully I tried this before purchasing any products that need it. Would give zero stars if that was possible
App is almost useless
Trouble setting up even with support on the phone talking through things.
The app doesn’t properly refresh when “un-learning” and needs a way to delete sensors that hang around even though reset.
Also needs a way to forcibly reset a gateway so that it can be reconfigured when the install goes wrong.
Overall a good idea but very poorly implemented and with no significant updates or improvement seemingly being made in the last year or two.
At this rate I will send all the units back to FireAngel and buy a different brand that is capable of working in a smart home environment properly.
The app doesn’t properly refresh when “un-learning” and needs a way to delete sensors that hang around even though reset.
Also needs a way to forcibly reset a gateway so that it can be reconfigured when the install goes wrong.
Overall a good idea but very poorly implemented and with no significant updates or improvement seemingly being made in the last year or two.
At this rate I will send all the units back to FireAngel and buy a different brand that is capable of working in a smart home environment properly.
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Is OK
Since installing have had no issues with device or app. The other day our CO monitor went into test mode which triggered tests on all the other devices. This happened about every 10 minutes. Couldn't find a way in the app to disable the test mode or remove the device from the system.
Eventually had to resort to disassembling the CO sensor and cutting the internal battery connections to the main board and the connectivity board!
The app now says it has lost contact with the device but there is still no way to say forget about it or delete it. That is just daft. Does that mean when you eventually have to replace a unit all the dead ones remain on the system?
A worrying oversight that does make you question the rest of the system.
Eventually had to resort to disassembling the CO sensor and cutting the internal battery connections to the main board and the connectivity board!
The app now says it has lost contact with the device but there is still no way to say forget about it or delete it. That is just daft. Does that mean when you eventually have to replace a unit all the dead ones remain on the system?
A worrying oversight that does make you question the rest of the system.
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Shocking and dangerous
I have 5 smoke and heat detectors which worked fine before I installed the gateway and app. Since installing the app my alarm sounds constantly. The only way I can silence it is by disconnecting 60 % of the detectors from their bases. Thus reducing my fire protection considerably. Unless this is resolved totally via a support call tomorrow I will be looking to return my entire system and try an alternative product.
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Terrible app
Why do you need to take so many personal details to set it up? If you don’t need it for a specific use you shouldn’t take it, otherwise it is in breach of GDPR. Address and phone number should be optional.
Setup was convoluted and not well explained. The red light on the gateway takes ages to light up. If you search for it before that, it says device not found. Then you have to start over and type the whole MAC address again. Even when it did turn red it still failed and had to start again. Maybe add a QR code or scan using the camera feature. Or at the very least, remember the last MAC code you typed! The YouTube videos are too long. Should be quick and to the point of the step you are at. Little circular network button on the devices needs an icon adding or something, it wasn’t very clear from the instructions.
Once finally connected there’s an option to add a location to a device but no way of telling them apart. You can’t make a sound or flash a light to locate the individual device (not that I’ve found anyway).
Doesn’t seem to be a way of removing an individual device. No battery level indicator.
Maybe you should invest in some user testing and make some UX improvements. The 5 second window is a strange decision. How about people with reduced mobility? A better option would be to hold to start mode and press again to cancel.
Had high hopes but very disappointing. Hopefully they work if and when they are needed but it’s not a great first impression. I have lots of smart devices and these are by far the least user friendly.
Bugs: 1) Updating the location on a device doesn’t update the location on the recent events. 2) When on some screens like test network and sound test, the home and navigation buttons don’t work.
Hopefully you can address some of these issues in an update and I will revise my rating
Setup was convoluted and not well explained. The red light on the gateway takes ages to light up. If you search for it before that, it says device not found. Then you have to start over and type the whole MAC address again. Even when it did turn red it still failed and had to start again. Maybe add a QR code or scan using the camera feature. Or at the very least, remember the last MAC code you typed! The YouTube videos are too long. Should be quick and to the point of the step you are at. Little circular network button on the devices needs an icon adding or something, it wasn’t very clear from the instructions.
Once finally connected there’s an option to add a location to a device but no way of telling them apart. You can’t make a sound or flash a light to locate the individual device (not that I’ve found anyway).
Doesn’t seem to be a way of removing an individual device. No battery level indicator.
Maybe you should invest in some user testing and make some UX improvements. The 5 second window is a strange decision. How about people with reduced mobility? A better option would be to hold to start mode and press again to cancel.
Had high hopes but very disappointing. Hopefully they work if and when they are needed but it’s not a great first impression. I have lots of smart devices and these are by far the least user friendly.
Bugs: 1) Updating the location on a device doesn’t update the location on the recent events. 2) When on some screens like test network and sound test, the home and navigation buttons don’t work.
Hopefully you can address some of these issues in an update and I will revise my rating
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Unable to register
Tried to register but keeps asking to put password in after supposedly been registered and then doesn’t recognise it after email confirmation of registration.
