Slow and Clubky
This app is so slow… my child has completed work and yet on my Firefly parents app it shows that it is still due.
Also in the done section it is totally blank.
How does this a help to parents, when you’re trying to support your children?
If I didn’t have to use this app, I wouldn’t.
Also in the done section it is totally blank.
How does this a help to parents, when you’re trying to support your children?
If I didn’t have to use this app, I wouldn’t.
Utter garbage
Frustratingly difficult to navigate before a recent update, it is now completely useless, can’t open emails, domain doesn’t match app, can’t get to any of the school links that used to be on the dashboard. The guide says “if you want to add bookmarks, go to the website” Seriously.
Zero stars is the actual rating deserved.
Zero stars is the actual rating deserved.
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Missing items after update
Most of the previous info is now missing after the update.
Usability issues
One of the worst UIs. Virtually impossible to read any data due to fields not fitting on screen or being truncated .. an app within an app - homepage looks ok.. but when you go deeper you are back in the old view. To the developers.. just build a completely new mobile front end… please. This is like they hooked up an old Pentium PC app to iOS…
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Hard to get to report to Absence
I have been using firefly for roughly two years, usually no problems. Until recently there was a new update and I could no longer get to report my child as absent. This used to be on the dashboard and used to be easy, now I have to log into my computer to report as I no longer see anything in the app with this functionality. Also, the booking area used to take me to the web page to submit bookings with the school, but now it appears to be trying to install a certificate and didn’t work until I uninstalled and reinstalled to see if that would resolve the issue. I haven’t had this issue with updates before, just a bit frustrating with this last update.
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Changed the app for the worse
Changed the app, now I can’t find anything!
So many bugs
It’s useful but can’t read messages or tasks since the update, I click on them but they aren’t there.
Change isn’t good!
I used to be able to view all letters from firefly app (this is the only useful function on app). Now when you click on messages - it comes up with all letters without title so you’d have to click into each to find out what the letter was about. What’s the point of having a function that’s not useful at all? Search also didn’t work. Disappointing.
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Cannot use since iOS 17 update
Ever since I did the update to iOS 17 I cannot get the app to refresh. Tried deleting and reinstalling but nothing!
Super slow app
Super slow to open and loading, hard to use, never use an app so annoying
Please hire some designers
Considering children and parents have to rely on this product to connect with their children’s education I’m pretty unhappy at how poor the implementation is. Bugs aside which are regular the general quality is dreadful. The only saving grace is it’s free and not quite as painful as the website.
You people need some UX professionals to sort this out!
You people need some UX professionals to sort this out!
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god mate good god
fix your app it crashes harder than princess diana’s car mate do better lads
Doesn’t work
The app just doesn’t work since the update. This is terrible for parents.
Doesn’t appear to work.
Poor UX design - clickable items should look like buttons.
I can view my child’s tasks but nothing else works. Latest IOS installed.
I can view my child’s tasks but nothing else works. Latest IOS installed.
Failed at first hurdle
Trying to login with app, need school code to do this.
Instead of giving you the option on the first page to search for it in the app, you have to login to the web edition on your PC…a bit of a convoluted process. I’ve given up, waste of time.
Instead of giving you the option on the first page to search for it in the app, you have to login to the web edition on your PC…a bit of a convoluted process. I’ve given up, waste of time.
Won’t even load
Downloaded the student version and it says:
Starting sync…
Fetching tasks:.:
Retrying….
And it just won’t LOAD!
Please fix it. I can’t always use the web version
Starting sync…
Fetching tasks:.:
Retrying….
And it just won’t LOAD!
Please fix it. I can’t always use the web version
App is not functioning at all
When I open app it just showed a white screen. Not functioning at all.
Please fix
Please fix
Tasks due not synced with reality
I told my son off today for not telling me about homework that was due thanks to the parent app telling me there were multiple tasks overdue. Turns out he had done them and marked them complete but the parent app doesn’t update to show this.
Firefly say it’s a known bug with a fix at an unnamed point in the future but I would say that’s one of the main reasons parents would use the app, to see what tasks their kids have for homework.
Firefly say it’s a known bug with a fix at an unnamed point in the future but I would say that’s one of the main reasons parents would use the app, to see what tasks their kids have for homework.
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Useless App struggles to update
Daughter is set homework, does it and ticks it off. Parent app fails to update, tried everything manual refresh, deleted app and data and did reinstall…. No luck useless
Worse than useless
The student app is good and functional. This one is not. Tasks are not sync’d, messages not updated — if something shows up in the first place. Shockingly bad.
