First Access Card User Reviews

Top reviews

Scam

Nothing but a scam paid payment fee sent card with wrong name now cant get card cause their system said it was fraud after affecting my credit score and waited on refund for 2 weeks just to be told it will be another 3 weeks before refund be processed again. I will go to a loan shark before using this company. Avoid at all cost.
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Response from developer

First Access Card is a reliable credit card and company. Sorry to hear you had a bad experience but for security we want to ensure all payments and cards are handled correctly.

App Sucks

App crashed conveniently in the middle of processing a payment!!! Better not be deducted twice from my bank account… If I do I am closing this small card

Response from developer

Please review your statement and account to ensure there were no issues with the payment. If there were contact our Customer Service team so we can assist.

Janky App

The app only works when it wants to. Waiting on a code every single time to log in is annoying. Even after getting the code it takes you back to the code screen. You really need to update it and fix it.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

Error

So I have the card and can login online but when I try to login on the app I get an error saying that my username or password is incorrect and I have changed my password 3 times now trying to fix this

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

Card & App

I was happy I got approved .. Thank you. The app is HORRIBLE! It’s so slow and it’s basic as heck. None of the features work on there. Cmon First Access Card it’s 2026… update why don’t you? Also I was approved for $800 but when i received my card.. that’s not what was on the paper? Not happy.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

No Apple Pay

I signed up for them because of an emergency. Unfortunately, unlike everyone else. They don’t have a Virtual Card that you can use before the physical card arrives. They took the $90 activation fee out of me. But I don’t think I can do business anymore. That’s really disappointing that they can’t give an immediate temporary or permanent Virtual Card immediately after signing up with them. I rated it 2 stars because it’s great I got an Approval. But, the lack of a virtual card immediately after signing up so I don’t have to wait for the Physical Card is really disappointing. If you’re in a pinch and need money or credit like “tomorrow”, you cannot use First Access because they won’t be able to help you in time.
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Response from developer

Sorry to hear you are not happy with your account. We do not offer virtual cards but once you are approved your credit card will be received within 10 - 14 days. If you have any questions please contact our Customer Service department.

Worst app ever

I have to redo my password every time I try to login. It Dosent even stay consistant with the biometrics. Worst app ever.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

Horrible

The card itself is fine, but the app is total trash. Doesn’t work most of the time, then when it does it’s slow. And when you make your monthly payment it will lock you out of the app once you’ve paid.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

App

Absolutely junk! Been trying to access the app and my account for two weeks. Says I can’t send an access code at this time. How am I supposed to log on and pay my bill!! Do better First Access! Pick a better app creator!

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

New app

I don’t like the new app. It asks if you want to use email or different phone numbers for verification. After I punch in how I want my code it won’t do anything else. I tried restarting my phone and that didn’t work. It just seemed to freeze up. It was updated on 5-19.

Response from developer

Sorry to hear you are having issues with the one time passcode option. If possible, please take a screenshot of the error to assist with further investigation.

Log in

Really hate this app like why do you have to keep logging in after you already logged in set it facial recognition only to have it not work again and have to do the process over and over and over and over again.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

SCAM Rigged to waste your time & money

Many different days There app, website is always messing up with login as a DETERENT to make things hard on you when trying to pay so you put it off and forget.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

It is what it is

Barely any features at all and does not stay up to date with purchases

Constantly putting password

Very annoying that every time you open the app you have to re-enter user name and password after already setting bio metrics. Won’t ever remember user name so just wasting time every time.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

Won’t let me use facial recognition

I always sign up for facial recognition to sign into my account on the app. The app keeps on throwing me out and says that I’m not signed up when I am fixed. This problem is very frustrating or get out of the app business.

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

App issue

I’ve had this card for over a year never had an issue until now I tried to make a payment on it and it’s giving me an error message, the app is responding slowly it’s erasing your past transactions just terrible

Response from developer

Sorry to hear you had issues with the app. If it continues please contact our Customer Service department and we will be happy to review.

Card is ok App is Horrible

Can’t ever login no matter how many times I reset my password. says it doesn’t recognize my username, but I can login online. Makes it hard to maintain my account if I can’t use your app.

Response from developer

Sorry to hear you had issues with the app. If this continues please contact our Customer Service department and we will be happy to review.

App is as worthless as the card

App never works. Can’t log in making it useless. Let’s not even talk about the constant fees. Only reason I keep it open is so I don’t take a hit closing an account but I think the loss of $300 credit line won’t hurt to much.

Constantly down what a joke

Response from developer

Sorry to hear you are having issues. Please contact our Customer Service department at 1-877-259-3755 and we will be happy to assist.

DON’T GET THIS CARD

Worst experience ever they don’t know what they’re talking about when you ask them about your card I’ve spoken to 7 different people fighting to get a refund for a month was told it was only going to take 7 days then I got told today it’s going to take over 30?! I’ve had this card for 3 years I do not recommend at all.
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Response from developer

Sorry to hear you are having issues with getting your refund. We will be attempting to contact you about your concern.

High Fees and low spending.

I opened this card to rebuild my credit after a bad relationship. I’m still at a $300 spending limit a few years later even though I make more money and made all my payments. The fees are ridiculous too. I was using it for gas and get no rewards or perks. I suggest going elsewhere and saving yourself money.
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Response from developer

Please contact our Customer Service department and they will be happy to request a credit line increase for you.