First Bank on the go User Reviews

Name: First Bank on the go
Rating: 2.7 (264 reviews)

First Bank on the go

First Banks

💰 Finance

Customer Experience

Positive experience34.1% of reviews

Neutral4.5% of reviews

Negative experience61.4% of reviews

~ Based on 88 written reviews from the US App Store.

What users say

Summarized from real user reviews of First Bank on the go. Based on 264 reviews and a 2.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

💳Debit card visibility
🚀Improved user interface
🔒Robust security features
📢Advance notice of changes

Negative things

🐛Frequent app crashes and bugs
⚠️Unreliable online banking functionality
🔄Unnecessary and frustrating app transitions
🕰️Delayed transaction processing
🔒Login and access issues

Is First Bank on the go Safe?

First Bank on the go has mixed safety signals based on user ratings. AppsHunter Safety Score for First Bank on the go is 55/100.

This assessment is based on 264 user ratings, with an App Store average of 2.7/5.

Safety Analysis

39.4% of ratings point to a safe experience

3.8% of ratings suggest some concerns

56.8% of ratings point to a risky experience

~ Based on 264 App Store ratings for First Bank on the go.

Is First Bank on the go Legit?

First Bank on the go appears to be a legitimate app. AppsHunter Legitimacy Score for First Bank on the go is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible software

Most of the time the deposit checks doesn’t even work. When it does, and it’s finished, the DONE. Button doesn’t work and you have to close out of the application and sign back in. Very frustrating

Update: still terrible! every time I try to deposit a check it completely drops out of the app to my home screen
I’ve deleted it, reinstalled it, and same thing happens and happens.
Software needs to be fixed.

Jalldaylong

3 months ago

Response from developer

Thank you for the feedback. When app issues occur, uninstalling and reinstalling the app often resolves the problem by ensuring the most current version is installed and clearing any corrupted data. If the issue continues after reinstalling, please contact the service center at 800‑760‑2265 for additional assistance.

Many updates and some hiccups

I know updates are needed to add new features however it seems like it’s not test fully. The thump long in was temperamental and not the verify check for a mobile deposit just kicks the app out.

KatLiSol

3 months ago

Booo

Every update is stupid. The verification process is always changing which is good for protecting information but it’s truly a pain to log in. My family has not been able to access information for 3ish weeks because the new verification to get into the apps is not working at all.

A!G!H

3 months ago

App will not let me in

The app refuses to let me in. When I use my passcode, it tells me something went wrong. I've tried relogging in and that did not work either. It worked before but whatever update you did made it not functional. Please fix!

voltelixir

4 months ago

Problem with card lock feature

I’ve been with first bank for well over 30 years and honestly, like with any bank it has its ups and downs, pros and cons. I’m ok with the app though I liked the mobile banking better years ago when you could find out your balance with a simple text. Other than that it’s ok but I’m having an issue with the card lock feature. Whenever I click to unlock my card it keeps kicking me off the app.

Matthew E. Montague

4 months ago

Response from developer

Mr. Montague, Thank you for being a longtime First Bank client. A recent app update was released to fix an issue with the card lock feature. Please update to the latest version of the app and try again. If the issue continues, our service center can help and can be reached at 800-760-2265.

Needs Serious Work

Clicking on estatements brings up blank pages. No place to adjust automatic logout time, which used to be so short that I couldn’t scroll through transactions without being logged out before I could find what I was looking for.

lex luthot

4 months ago

Cannot login after updated

I cannot log back in after “forced” to update the app! I cannot access my account through this app ever since! Terrible update! Need to get it fix as soon as possible

CindyWLi

4 months ago

Poor Update

With the new update I am unable to access my account. Even after verifying my password, and getting a phone call verification number it will not allow me to make a new passcode. There is no phone number to contact with problems either. I was using the fingerprint id, but when you select that option the app does nothing. Glad they updated the app when there was not a problem. Classic idiot tech bros.

Long time customer904

4 months ago

Response from developer

Thank you for the feedback. A recent app update was released to address issues with login, passcode setup, and biometric access. Please ensure the latest version is installed and try again. If the issue continues, the Service Center can assist at 800‑760‑2265.

Constant Struggles

This application has had enough issues over the years it definitely makes you consider switching banks. Now you can’t log into your accounts for days and there has not been any update or message from the company. Useless.

QuickLikeSloth

4 months ago

Doesn’t work

The newest update won’t let me log in. Good times. It also won’t let me request password change and I get an error when I try to use my pin. Haven’t been able to log in once since it “updated.”

CC9280

4 months ago

Always updating and broken

I’ve been with them for 25 years but the amount of app and website changes, constant updates and complete overhauls is insane. When it changes it locks you out and flat out doesn’t work when you need it. Everyone wants their finances secure but this is insane. It’s going to push me to another bank. I want to stay local but it’s not working again. Cmon figure this stuff out!!! And it’s not just me, look at their average ratings. Not a reflection of the bank but ultimately it is.

bonswa77

4 months ago

Response from developer

Thank you for taking the time to share this perspective. Feedback about the app experience is important, especially as updates are introduced. The goal is to balance strong security with reliable access, and comments like this help guide ongoing improvements.

Update Broke App

I recently updated the app and now I can’t login via face recognition or passcode. This app has never been particularly intuitive and generally has a lot of bugs. I can’t access my bank account at all with the current version of the app

Wallerhux

4 months ago

Great job

I have lived in California for 6 years. This app has done everything I need. A few phone calls have quickly taken care of my questions. BEST BANK EVER!

Doc TLT

4 months ago

Can’t even log back in

They had us do the update now you can’t even login I reset my passcode. It won’t accept except Face ID or the last digit of any reset passcode. It just sends you in a perpetual loop. Good luck, accessing your money or finding out anything in regards to your account.

mo414

4 months ago

Repeated errors

Repeated has errors which do not allow mobile deposit. Customer service returns calls literally a month later and is clueless on how to fix their defective app

Chuck Rylant

6 months ago

Not the best User Interface

No navigation to anything other than account statements and bill pay are usable. Clicking on Find Locations or any link under MANAGE redirects to a web browser-like page display and an Accept or Reject Cookies prompt that IS NOT CLICKABLE so you’re just stuck and can’t continue. No clickable Support or Help phone number. I don’t find the app useful for anything other than checking my balance. The cog wheel (known everywhere as a Settings icon) in the upper right corner has no settings function. Having worked for unicorn startups, I find the app a bit old fashioned in functionality. Thankfully the local branch is only one street over.

jviru

8 months ago

Response from developer

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with navigation and functionality. If you’d like to provide more details or work through troubleshooting steps, please contact us at 800-760-2265. We’re happy to assist and make sure everything is working as expected.

Update

Updated iOS and I get constant error when trying to sign in.

Sad sad fan

9 months ago

Using the app

This app is not working

OliviaLilac

9 months ago

I’m happy up to now

I have been with First Bank for close to 4 years! I believe and because of the alertness to the agents behind the scenes in the Fraud Department I’m always able to start an Investigation right away if a transaction doesn’t look right to me and plus the agents their give me a heads up if I just made a transaction at such and such for this amount and if I say no they block my card right away till I call them?, if I say Yes then they say
try back with the transaction in a couple minutes? So everything is great to me at First bank for me! thanks to the workers there.

Sumitup58

a year ago

Response from developer

Thank you so much for putting your trust in First Bank! We value long-term clients like yourself, and we are pleased that we could meet your long-term banking needs. We hope to be your bank for many more years to come.

Bill Pay Dashboard

I love the app, easy to use most of the time. Be careful with the Bill Pay Dashboard (BPD). The one and only time I used BPD to make a mortgage payment, instead of an electronic payment being made the BPD mailed out a check. A month later the check had not been cashed. If I would have not caught the mishap, I would now be delinquent on the mortgage payment. I suggest verifying the payment method prior to BPD use.

friend of Life time

a year ago

Response from developer

Thanks so much for sharing this. We're glad you enjoy the app and we completely understand your concern. Our team is making ongoing updates to ensure Bill Pay is even more reliable, and we appreciate your patience as we continue improving the experience.