app is great!
app is great, always runs perfectly and has every feature that i need. i have some issues with the bank itself but the app is great.
Can’t even get in
Face ID won’t even load and when I try and use my passcode it says error I haven’t been able to log in since the app change
It could be better
Too many times I’ve had a hard time logging into my account with the mobile app
The Torrance Branch
That staff at the Torrance Beach are amazing and super friendly and the iPhone app so far has been working super smoothly.
This app sucks
Constantly broken. Every time they update it I can’t log in. Do they even test this before rolling it out? Frustrating. It’s been two updates now, and faceID still doesn’t work.
Can’t login or set passcode
Just like others I can’t
login or set passcode. Deleting and reinstalling app doesn’t help. We shouldn’t need to contact support. This is a widespread issue for months.
login or set passcode. Deleting and reinstalling app doesn’t help. We shouldn’t need to contact support. This is a widespread issue for months.
Terrible software
Most of the time the deposit checks doesn’t even work. When it does, and it’s finished, the DONE. Button doesn’t work and you have to close out of the application and sign back in. Very frustrating
Update: still terrible! every time I try to deposit a check it completely drops out of the app to my home screen
I’ve deleted it, reinstalled it, and same thing happens and happens.
Software needs to be fixed.
Update: still terrible! every time I try to deposit a check it completely drops out of the app to my home screen
I’ve deleted it, reinstalled it, and same thing happens and happens.
Software needs to be fixed.
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Response from developer
Thank you for the feedback. When app issues occur, uninstalling and reinstalling the app often resolves the problem by ensuring the most current version is installed and clearing any corrupted data. If the issue continues after reinstalling, please contact the service center at 800‑760‑2265 for additional assistance.
Many updates and some hiccups
I know updates are needed to add new features however it seems like it’s not test fully. The thump long in was temperamental and not the verify check for a mobile deposit just kicks the app out.
Booo
Every update is stupid. The verification process is always changing which is good for protecting information but it’s truly a pain to log in. My family has not been able to access information for 3ish weeks because the new verification to get into the apps is not working at all.
The updated and It doesn’t work
I cant login via the app anymore after the update, only online
Poor
So glitchy. Had to uninstall and reinstall the app because FaceID wouldn’t work, I had no option to use my username and password, and when I tried to use my pin, the app would say the function was not available
App will not let me in
The app refuses to let me in. When I use my passcode, it tells me something went wrong. I've tried relogging in and that did not work either. It worked before but whatever update you did made it not functional. Please fix!
Problem with card lock feature
I’ve been with first bank for well over 30 years and honestly, like with any bank it has its ups and downs, pros and cons. I’m ok with the app though I liked the mobile banking better years ago when you could find out your balance with a simple text. Other than that it’s ok but I’m having an issue with the card lock feature. Whenever I click to unlock my card it keeps kicking me off the app.
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Response from developer
Mr. Montague, Thank you for being a longtime First Bank client. A recent app update was released to fix an issue with the card lock feature. Please update to the latest version of the app and try again. If the issue continues, our service center can help and can be reached at 800-760-2265.
Needs Serious Work
Clicking on estatements brings up blank pages. No place to adjust automatic logout time, which used to be so short that I couldn’t scroll through transactions without being logged out before I could find what I was looking for.
Cannot login after updated
I cannot log back in after “forced” to update the app! I cannot access my account through this app ever since! Terrible update! Need to get it fix as soon as possible
Poor Update
With the new update I am unable to access my account. Even after verifying my password, and getting a phone call verification number it will not allow me to make a new passcode. There is no phone number to contact with problems either. I was using the fingerprint id, but when you select that option the app does nothing. Glad they updated the app when there was not a problem. Classic idiot tech bros.
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Response from developer
Thank you for the feedback. A recent app update was released to address issues with login, passcode setup, and biometric access. Please ensure the latest version is installed and try again. If the issue continues, the Service Center can assist at 800‑760‑2265.
App not work!
When the app back to work?
Bad user experience
Constant issues logging in and bad updates
Not the best just got worse
Latest update broke faceID. So to get in, need to use PIN, which I last used 2 years ago. Tried to reset PIN (with login and password) and get recurring message that can’t do that. So ultimately, no way to login!
Cannot use Face ID
Your app is broken…cannot log in.
