Convenient
Having the First Citizens app is convenient. It is easy to use and handy when in a pinch.
The app and new on line banking
It’s terrible, not intuitive at all, the old app was much much easier to use, tidal piece of garbage. Face ID does not work, I’ll be changing banks because of this new interface.
Great people
Just great customer service, always friendly and helpful.
Happy client
Always been so patient with me and when I don’t understand things ..
Easy to use
Straight forward, easy to use app.
Could be better
I don’t like that the app makes me two authentication every single time I go log in. It wasn’t doing that before and I click on use Face ID and it doesn’t change it every time.
Feedback
Have always enjoyed the app, but recently purchased a new iPhone with iOS 18, the Face ID no longer works and it is very disappointing. Not having Face ID, makes accessing the app more tedious. I am hopeful it will be updated in the near future.
Online deposit does not work now
Online deposit does not work now
Great App
Love the new upgrade
Does not allow Face ID
I keep trying to add my facial recognition and it works if I don’t close down the site. If I close it down and try to sign in again the facial recognition does not work
Good
Great serves and fast
Long time
Have had this bank many years
Best banking app
Love this app, makes online baking so easy!
Mortgage / bill pay
Would like to be able to make principle payments to my mortgage on line. Prior to the upgrade I as able to.
Also cannot add some of my monthly bills to bill pay that I was previously paying monthly via bill pay.
Also cannot add some of my monthly bills to bill pay that I was previously paying monthly via bill pay.
Option To Deposit Check
I have no option to deposit check? despite being updated and on an iphone 13?
Previous app layout was more user friendly
While I appreciate having online app. I feel the previous layout was more user friendly. I have to really search for check history. I have to click to see all the accounts. I liked jr better when you could visualize all of the accounts from the homepage.
Great experiences
I have worked with this bank for almost 30 years. Never hassle. Would highly recommend this credit union
Online banking
I find this app much more difficult to use than previous online platform. It seems very glitchy at times as an example it took 3 times to make a mobile deposit - did it tge wsy each time took 3 times to work
Assistance received on 20 FEB2024
I want to thank everyone involved ( Rosemary & Heather) in helping me with my deposit on this day.. It was absolutely imperative that this be done for the simple reason I was out of the country !! TRULY A FIVE STAR CREDIT UNION…
Thank you again
Ron Gilbert
Thank you again
Ron Gilbert
App Review
I love using this app. The info I need is right at my fingertips. I can search easily. The only problem I’ve encountered is that I have difficulty communicating back/forth with a chat (live or not). I can only do it sometimes but not always. I’m sorry I don’t have an example off the top of my mind. All & all, it’s a wonderful app.
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Response from developer
Hello! If you encounter a problem with chat again and would like to reach out to us for assistance, please reach out to marketing@firstcitizens.org. Thank you.
