First Federal Bank Mobile User Reviews

Name: First Federal Bank Mobile
Rating: 4.62211 (606 reviews)

First Federal Bank Mobile

First Federal Bank of Kansas City

💰 Finance

What users say

Summarized from real user reviews of First Federal Bank Mobile. Based on 606 reviews and a 4.6/5 average, it highlights the 7 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

👍Straightforward and easy to use interface
🚀Convenient access to accounts anytime
💳Mobile check deposit functionality
🔒Privacy and data protection
👤Excellent customer service staff
📱Lightweight and simple design
🔐Biometric authentication (Face ID/Touch ID)

Negative things

🐛Frequent app glitches and crashes
🐛Account balance not updating properly
🐛App freezes on logo screen
🐛Inconsistent biometric authentication
😤Poor user interface after recent updates
😤Confusing navigation and screen layouts
😤Excessive review request prompts
⚠️Slow transaction history updates
⚠️Compatibility issues with third-party financial apps
⚠️Frequent account lockouts during login

Top reviews

Most Recent Highest Rated Lowest Rated

First fed

I need more money so that’s why I’m using yall thx for not givin my info out

dynamic_tre

2 years ago

Easy and convenient

The app is straightforward easy to use and allows me access to my account anytime of day with the ability to pay bills and move money whenever I want.

JRBUCKNER

3 years ago

Horrible App

The application has probable the worst glitch I have ever experienced with a banking app. It will stop updating your account balances. Ever since the application has been upgraded it has been full of glitches and issues. I don’t think any of my other banking apps are close to this bad.

KCW0LF

3 years ago

Response from developer

Hi KCW0LF, we're so sorry that you've encountered problems with our app. We encountered issues in our digital banking platform that weekend but it's been corrected. If you continue to have any issues, please contact us at digitalbanking@ffbkc.com.

Mobile check deposit

First time using this was great do not have any complaints. Hope it stays that way.

NASCAR Janie

3 years ago

Response from developer

Hi NASCAR Janie, thank you for sharing your experience with our digital banking app! We strive to create a good user experience so if there's any concerns or comments, feel free to let us know at digitalbanking@ffbkc.com.

On line banking

Transfers should say immediately upon transfer what new total is in each account as it used to. Instead it brings the screen to transfer again. Why?
The changes you made several months ago are less than user friendly. One also has to go back and forth through screens to find where to log out.
I have a few accounts. It is not necessary nor helpful to see transactions from all accounts. It is confusing and again, less than user friendly.

marygail cricket

3 years ago

Easy to Use

Love the new setup! So easy to use and track my finances. Thanks!

Jcotter25

3 years ago

Greatest staff

Kimberly Macey has given me super assistance over the past 3 years.

The Buddha KB

3 years ago

mobile deposit

unable to make deposit. NO reason given, just error notice. OMG now problem sending review because of nickname already used!!

Michael6507

3 years ago

Troubles

I have issues with the app updating transaction history in a timely manner. It can take days for them to show up. The most frustrating thing to me id that I have a financial app I use daily that doesn’t work with this app any longer, so I am unable to do a lot of things that would really help my family financially & I just don’t have it anymore.

olivia ahscraft

3 years ago

Bad update

Sadly, the newest update has caused me to be unable to do deposits online. It keeps saying there’s an error with the values I’ve input. Very frustrating app!

dr momma c

4 years ago

Dislike

Hard to navigate.

Too much on Home Screen

Can’t see all live transactions

Considering changing banks for a different mobile app😩

hzjdbjsmzjsnmdjdjdjksk

4 years ago

Response from developer

Thank you for the review. We strive to provide a user-friendly digital experience and we will do our best to address your concern. Please reach out to our team at digitalbanking@ffbkc.com with further questions.

Very inconvenient

Whit the new update everything is very inconvenient for me since I have two accounts business and personal, now every time that I have to log in on one or another the app the send an verification code to my email. On the old version I just to have the two accounts on one place at the same time on the app.
There’s other bank websites way ahead of FFBKC, this is like third world app and website and way behind of other bank instructions.

L28sandro

4 years ago

Response from developer

Thank you for bringing this to our attention. We strive to provide a user-friendly digital experience and we will do our best to address your concern. Please reach out to our team at digitalbanking@ffbkc.com with further questions.

Very frustrating

Only works about one third of the time, and usually locks me out of my account even though I entered in all my info correctly. I’m tired of having to constantly call my bank to unlock my account. I usually have to close the entire app and restart because most of the time it freezes on the logo and I can’t get any further than that. Please make a better app because this one have given me too many problems.

392848374827483929

4 years ago

Unable to use app

After logging on the app, it keeps kicking me out. Please i need help. Am using the new updated version.

Franklyn110

4 years ago

Don’t ask me to review your app so many times

That is all. It was like 3 in a row, hindering my ability to even use the app properly. When I say “not now” that doesn’t mean ask within the next 60 seconds...

tommyv7326

5 years ago

Face ID doesn’t work

This needs an update or something. One day Face ID works, next day nothing. Please fix.

Sparkle23me

6 years ago

Bank on the go

Mobile app super easy to use and so convenient! I have my bank with me all the time!

Bank FFB

6 years ago

Touch ID no longer working

Worked great until yesterday. Now Touch ID doesn’t work

TheDarkKnight816

7 years ago

Thx for adding Face ID

This bank app had to stay up to date. Thx for adding Face ID. I will say this app is Still limited. But for the most part it does a great job for basic functions.

Nicky b baby04

8 years ago

Response from developer

Thanks for the review. We're continually looking at ways to enhance and improve our app. If you have any suggestions on how we could improve it for you, we'd welcome your feedback. Thanks for your business!

Great app

Edit-2: Aspect ratio has been updated for iPhone X and Touch ID icon is now Face ID icon. All functionality is smooth and intuitive. App is great now.

Edit: The app now has functioning Touch/Face ID and works great. My only critique now, which is minor, is the screen size need to be updated for iPhone X.

The app seems to run smoothly and has all the banking features I need. However, the app could really use Touch ID on the login screen...when Touch ID sign in is available it will get a 5-star rating.

lsdrunr

8 years ago

Response from developer

We're pleased to let you know that TouchID is now enabled in the latest version of the app. Please contact us at 816-245-4225 if you need help enabling it. Thank you for your business!