About to give up
I can’t even enroll because the app tells me the info I input doesn’t match what UMB has on record, even though the data is input exactly as it reads on my bank statement. Hopefully, someone at the bank can help but I’m not holding my breath; this is day 3 of the bank NOT getting back to me. UMB bank communications have been seriously lacking since they took over the previous bank. They tell you to call this phone number, then that phone number and then the local branch goes right to voicemail and an actual human never calls you back. I think it’s time for a new bank if I can find one that actually answers the phone.
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Fix your app
At some point yall had an app update which is now causing the app to not load the account information, this causes your customers to have to hard close the app MULTIPLE TIMES hoping the next time they open the app they will be about to see their account information which typically doesn’t work. Fix your app!! This has been going on for too long!
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Unable to login
I have an HSA with this company. I’ve never been able to login using this application. I don’t like this company because the tech is poor.
Separately, it takes a full 3 days for a buy order to complete on the HSA investing tool. Why? I can’t time any purchases due to such an extraordinary lag. Why am I also only able to invest in very narrow windows if I set it to be automatic? Why not at least let me set it to every two weeks to keep it consistent with my paycheck schedule?
After reading through many of the reviews, you begin to see a recurring pattern of poor technology.
I don’t like using this company’s services, but my work gets to choose who they want us to use. I’d search around if it were feasible.
Separately, it takes a full 3 days for a buy order to complete on the HSA investing tool. Why? I can’t time any purchases due to such an extraordinary lag. Why am I also only able to invest in very narrow windows if I set it to be automatic? Why not at least let me set it to every two weeks to keep it consistent with my paycheck schedule?
After reading through many of the reviews, you begin to see a recurring pattern of poor technology.
I don’t like using this company’s services, but my work gets to choose who they want us to use. I’d search around if it were feasible.
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Garbage
Have to open the app and login several times before it will actually work .. junk
Worst app I’ve ever used
UMB app used to be good. Then something happened. I’ve reloaded it several times; went to the bank and told them about it and they suggested perhaps I needed a new phone…so I went out and bought an iPhone 17. Put UMB on it and still have the same problem. App goes black sometimes; it’s slow to open; sometimes opens, and then glitches.
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