SCAMMERS
Watch your accounts. I actually like this app because you can watch how they move around charges that have been pending and charges that are already cleared in order make it look like you overdrafted your account. Just this week I saw them shuffle things around in real time with real screenshots. To show how they made it so that it looked like I overdrafted my account and then two days later they tacked on two overdraft fees, and it doesn’t say for what but those overdraft fee fees ended up putting my account in an actual overdraft. I called the customer service and told them that I have screenshots of it being in a positive after I made it a deposit, and it never went back into the negative and still, I was charged overdraft fees. after her trying to figure out what happened she ended up just removing them because she couldn’t figure out exactly why they were there in the first place. She just kept toting the company line that at some point I had to have been in overdraft twice in order for Two overdraft fees to appear. which she could not Point Out those instances. She removed the fees and my account went back in to a positive balance. The next day they added yet ANOTHER overdraft fee with no reason. And because my remote deposit is in it did not put me in overdraft but stole $40 from my account. I am moving banks as should you! Use this app to watch the shady things they do!!! Better yet, catch them in a trap and screenshot it and send it to the better business bureau as I have just today and take your money OUT of UMB. I do business with 3 other banks and have never had this problem. Ditch UMB and find a local credit union!!!!
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Makes me want to switch banks
Never logs in on first try, have to close and restart multiple times. I want reliability from my bank
Have to load app 3 times
Great app, when it works. Other than no Zelle like any other modern bank.
When you use Face ID to open, just close the app twice because it will never, and I mean never open the first time properly. Been screwed for 3 updates but hey.
When you use Face ID to open, just close the app twice because it will never, and I mean never open the first time properly. Been screwed for 3 updates but hey.
About to give up
I can’t even enroll because the app tells me the info I input doesn’t match what UMB has on record, even though the data is input exactly as it reads on my bank statement. Hopefully, someone at the bank can help but I’m not holding my breath; this is day 3 of the bank NOT getting back to me. UMB bank communications have been seriously lacking since they took over the previous bank. They tell you to call this phone number, then that phone number and then the local branch goes right to voicemail and an actual human never calls you back. I think it’s time for a new bank if I can find one that actually answers the phone.
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Fix your app
At some point yall had an app update which is now causing the app to not load the account information, this causes your customers to have to hard close the app MULTIPLE TIMES hoping the next time they open the app they will be about to see their account information which typically doesn’t work. Fix your app!! This has been going on for too long!
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