Deposit history
This app has been super buggy for a while. Just to add another inconvenience I can no longer see my deposit history in the app.
The app sucks
I like the bank but their app sucks. Takes forever to load account balance if it even does.
App regularly not working
I'm so frustrated that I can not log into my Mobile banking. App needs major updates. I should be able to log in but it gets stuck and never finishes the log in.
Slow and buggy
Login often doesn’t work or is slow. Seems to be a recent issue as it wasn’t like this a couple of months ago.
Crooked and uncaring
You make a deposit, the app says you have x amount available, so you pay a utility bill. Then, days later, the bank says that you have to wait until next week for the money. So they reverse the ACH, you get a fee from the bank, and lose your utilities.
SLOW
The app is super slow now. Takes a while to log in, so I have to close out of it (sometimes more than once) just to get into my account.
My review
Easy to get to my accounts
Impossible to set up account!
I’ve done dozens of similar account set ups over the years. It shouldn’t be hard. But UMB system is so horrible I couldn’t. I spent a while on several occasions working to login or create an account. But it puts me in an endless loop. When I try and set up an ID it says I have an account and need to login. When I say forget ID it says I need to enroll. I contacted service weeks ago. I got maybe a paper response in the mail (or maybe that was sent standards since everyone has trouble? No idea) that doesn’t even have the up to date info with how their website is set up. I wouldn’t even go with UMB if I knew it’d be such a headache! So what did I do? Paid by phone. Never have I ever!
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Good way to watch fraud
When the fraud is coming from your own bank. When my bank switched its name to “UMB” I was already ready to pull my money out and put it in my other bank. When they changed to UMB I thought maybe this company is different. But no. Thanks to this app you can actively watch them clear purchases and then switch them around the next day so that they can charge you overdraft fees. I have a screenshot from yesterday where my balance was positive due to my deposit and now they went down and tacked on 2 overdraft fees (attached to nothing by the way). For example I watched them clear a $2.35 vending machine charge and then 2 days later, put that at the top of my charges, causing an overdraft fee. Is this app good? Yes. Because you can actively watch them take your money and how they are doing it. Is UMB any good? No. They play the same games that my other bank played to steal your money. Watch it on the app and you will see it.
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UMB app problems
App stops working every other day and then starts working again. It was working fine until a few days ago and was rock solid. Now it fails regularly. It seems like something this important should have 24/7 tech support. If I call after hours the line is answered but say I have to call during “regular” business hours. It usually starts working again but only for a couple of days and then fails again. I keep a large amount of money (to me) in the bank and don’t want to switch banks, but I need something reliable. I can’t use a mobile app that fails all the time. Can UMB make this reliable again? I’m almost ready to trash the app and try something else.
UPDATE: This was all a misunderstanding on my part. I don’t mind admitting when I make a mistake. I figured out my error and found I was doing something incorrect in app. Sorry for wasting everyone’s time!
UPDATE: This was all a misunderstanding on my part. I don’t mind admitting when I make a mistake. I figured out my error and found I was doing something incorrect in app. Sorry for wasting everyone’s time!
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App is OK at best
Kind of not tech savvy, aesthetically not up to par and I think the rewards should be easier to navigate to.
Missing vital information
I wish they kept in the main mortgages and Heloc accounts the current interest rates and due amount along with the due date. This would be very helpful and practical.
Okay app
App works for banking needs but it is very annoying. Every time I log in, there seems to be 4 alerts that I have to exit out of with no way of shutting them off. It just seems extra, I want to log in and see my accounts first. I want the app users to try the app before releasing it.
Worst mobile banking
Mobile banking never works. I ask for my username and password and it still won’t let me login
Can’t even login
Had citiwide before the merger. Citiwide app was great. Can’t even login to this app the view my account. Keeps telling me my credentials are wrong.
Very Disappointed
First Bank & Trust sold out to UMB. Not able to access account. Debit cards sent to wrong address. Waiting on new ones again. The old bank wasn’t very good now it’s worse. Switching back to USAA.
Says wrong password to 100% correct password
REGULARLY this app won’t let me log in due to “incorrect password” even though I am using the right password. I just have to keep trying til it lets me in. Always keeping the password the same, it just eventually lets me log in. No idea why it does this but it’s extremely annoying.
HSA Removal
They removed HSA account access and didn’t say anything. Then, they took me to the website to create a whole new account, like I’ve never existed before. When asked what happens to the old account, they just kept repeating “You’ll need to use this account on Google Chrome from now on”
Can’t Use the App
I downloaded the app to have quick access to my account only to find out I can’t even log in. I can log in just fine on the website. It’s keeps telling me “Invalid User ID or Password”. What’s the point of an app if you can’t even log in…
Alerts
It doesn’t alert you when your balance is low or when you have an overdraft.
