Update not available
Response from developer
Hi Heather. We apologize that you're having issues with app updates. Are you still experiencing this issue? Please send us an email at digitalbanking@ffbkc.com so we can look into what the issue might be. Thank you!
App keeps crashing during payments
Electronic check deposit
The old app was better
This new platform is clunky and complicated. I have to click too much to get to the desired window of information, I wish I could rename my accounts (so I don’t have to remember which 4 numbers correlate to which account), the insight tab is CLUNKY-the budgets and the tags have a hard time updating and being adjusted (which is VERY frustrating). The app is overall slow.
I am being highly critical because I run my small business and family budget off the app’s features. I love this bank and the people that run it. This platform has potential and could be really powerful. I really hope updates are coming soon.
Response from developer
We’re sorry for the inconvenience! We want to learn more about this issue and see how we can help resolve it. Your feedback helps us improve. If you’re open to sharing more, please send us a secure message in the app or call us at 816-241-7800.
Question
Response from developer
We understand how important it is to have clarity on your transactions, and we’re happy to help! Pending transactions can vary depending on the type of transaction and the merchant. Please give us a call at 816-241-7800, and our team will be happy to provide more details and answer any questions you have.
