Update not available
Update required for iPad and when I go to update it only gives me the option to open the app. When I open the app, it will not allow me to use the app until an update is done.
App keeps crashing during payments
iPad 10th generation recently ffbkc app crashes when trying to make payments inside the app. Whenever I select an account to make a payment to it crashes.
Electronic check deposit
I had to take a copy of the check several times in order for it to capture the correct amount
The old app was better
I really enjoyed the old platform. It had its downfalls so I understand the desire to change however, I do miss the old version.
This new platform is clunky and complicated. I have to click too much to get to the desired window of information, I wish I could rename my accounts (so I don’t have to remember which 4 numbers correlate to which account), the insight tab is CLUNKY-the budgets and the tags have a hard time updating and being adjusted (which is VERY frustrating). The app is overall slow.
I am being highly critical because I run my small business and family budget off the app’s features. I love this bank and the people that run it. This platform has potential and could be really powerful. I really hope updates are coming soon.
This new platform is clunky and complicated. I have to click too much to get to the desired window of information, I wish I could rename my accounts (so I don’t have to remember which 4 numbers correlate to which account), the insight tab is CLUNKY-the budgets and the tags have a hard time updating and being adjusted (which is VERY frustrating). The app is overall slow.
I am being highly critical because I run my small business and family budget off the app’s features. I love this bank and the people that run it. This platform has potential and could be really powerful. I really hope updates are coming soon.
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Response from developer
We’re sorry for the inconvenience! We want to learn more about this issue and see how we can help resolve it. Your feedback helps us improve. If you’re open to sharing more, please send us a secure message in the app or call us at 816-241-7800.
Question
No one can answer why everything going thru my account is pending. This is what use to happen several years ago. Question: when something is pending has it come out of my account or not.
Response from developer
We understand how important it is to have clarity on your transactions, and we’re happy to help! Pending transactions can vary depending on the type of transaction and the merchant. Please give us a call at 816-241-7800, and our team will be happy to provide more details and answer any questions you have.
