First Federal Bank of KC User Reviews

Name: First Federal Bank of KC
Rating: 4.7 (681 reviews)

First Federal Bank of KC

First Federal Bank of Kansas City

💰 Finance

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Update not available

Update required for iPad and when I go to update it only gives me the option to open the app. When I open the app, it will not allow me to use the app until an update is done.

Heather995

2 months ago

App keeps crashing during payments

iPad 10th generation recently ffbkc app crashes when trying to make payments inside the app. Whenever I select an account to make a payment to it crashes.

Crashing ffbkc

a year ago

Electronic check deposit

I had to take a copy of the check several times in order for it to capture the correct amount

michaelschnellerkc

a year ago

The old app was better

I really enjoyed the old platform. It had its downfalls so I understand the desire to change however, I do miss the old version.

This new platform is clunky and complicated. I have to click too much to get to the desired window of information, I wish I could rename my accounts (so I don’t have to remember which 4 numbers correlate to which account), the insight tab is CLUNKY-the budgets and the tags have a hard time updating and being adjusted (which is VERY frustrating). The app is overall slow.

I am being highly critical because I run my small business and family budget off the app’s features. I love this bank and the people that run it. This platform has potential and could be really powerful. I really hope updates are coming soon.

Rwb3456

a year ago

Response from developer

We’re sorry for the inconvenience! We want to learn more about this issue and see how we can help resolve it. Your feedback helps us improve. If you’re open to sharing more, please send us a secure message in the app or call us at 816-241-7800.

Question

No one can answer why everything going thru my account is pending. This is what use to happen several years ago. Question: when something is pending has it come out of my account or not.

edithjo

a year ago

Response from developer

We understand how important it is to have clarity on your transactions, and we’re happy to help! Pending transactions can vary depending on the type of transaction and the merchant. Please give us a call at 816-241-7800, and our team will be happy to provide more details and answer any questions you have.

New app

The new app is not as easy to manage as it was before with a listing of accounts and their names rather than just the numbers

Dotsonk1

a year ago

Response from developer

Hi, we’re sorry for any frustration this has caused! The good news is you can rename your accounts in digital banking with just a few steps: Mobile Instructions 1. Log into digital banking. 2. Open the sidebar (it'll look like three horizontal lines in the top left). 3. Click on your Profile/Name, then select Settings. 4. Under Accounts, click on "First Federal Bank of Kansas City". 5. Choose the account you’d like to rename. Click "Rename" in the top right corner. 6. Enter your preferred name and hit "Save". Desktop Instructions 1. Log into digital banking. 2. In the sidebar, click on your Profile/Name, then select "Account Settings". 3. Choose the account you’d like to rename. Click "Rename" in the top right corner. 4. Enter your preferred name and hit "Save". If you run into any trouble, we’re happy to help! Just reach out at digitalbanking@ffbkc.com or 816-241-7800.

Pure Garbage.

This app is terrible. When attempting to login, the text fields take 5 minutes to even become interactive. Once it’s interactive, it fails to bring up keyboard. I had to copy and paste.

Lastly, this is an entirely new app. I lost access to my account because I wasn’t informed.

This is truly a terrible dev team and user experience.

ndizzot

a year ago

Response from developer

We're very sorry to hear about disappointing this experience has been. That’s not the experience we want for our customers, and we truly appreciate you bringing it to our attention. The issues you described are concerning, and we’d like to investigate further to help resolve them! If you're still unable to access your account, please reach out to our customer advisory center at 816-241-7800 or send us an email at digitalbanking@ffbkc.com so we can assist you. Your feedback helps us do better, and we appreciate you taking the time to share it.

Great enhancements!

Love the new look!

Little_b23

a year ago

Response from developer

Your feedback made our day! We’re so glad you’re loving the new digital banking experience. If you have any thoughts to share, we’d love to hear them at 816-241-7800 or digitalbanking@ffbkc.com.

Transfers

I don’t like how you changed the transfers now you can’t transfer money for 24 hours. That makes stuff very difficult for me. When people need money transferred, they need it now not 24 hours from now.

Ryderjamesbehnke

a year ago

Response from developer

We apologize for the frustration and want to troubleshoot this issue. Could you give us a call at 816-241-7800 or email us at digitalbanking@ffbkc.com? We're here to make sure your digital banking experience is sorted out as quickly as possible!

Wow

Maybe the best mobile banking app I’ve ever used! Intuitive and easy to link external accounts

JRBUCKNER

a year ago

Response from developer

Thanks for sharing your feedback! We're excited you're enjoying the newest digital banking experience. If you have any additional thoughts or feedback, please contact us at 816-241-7800 or digitalbanking@ffbkc.com.