Fix the app!
I used to love this app until I noticed one day I wasn’t getting notifications. I tried to go into the app to check my settings and it says it can’t establish a secure connection. It has been this way for months now! I can access card guard through the bank app but I still don’t get notifications even though the settings say I should. It’s worthless.
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Can’t use the app anymore
This bank over all has been a hassle. First can’t get me an online banking account, so I had to resort to using this app for all of my card usage to check balances etc Now I can’t even use this app at all, but still can’t use the mobile banking app either. Dealing with first financial has made me want to switch to a completely new bank after using this same establishment for over 10 years.
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Password Reset Requirements
It makes you reset your password every few weeks but the my major gripe about is the resetting process. It took me a while to figure it only wanted it total of 8 characters. Even though it stated at least 8 characters (At least one uppercase, one lowercase, 1 number, 1 special character). I don’t see how limiting the amount of characters is going to make our accounts more secure. If it wasn’t for this then I wouldn’t have complained.
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Was working now not
I haven’t been getting notification transactions lately and not sure when my cards are being used and where and when they are used. Sometimes I’ll get a transaction notification in the middle of the night for something I purchased earlier the day before. Please fix! Then 5 stars
Saved from identity theft
Absolutely love having this app! Immediately notifies me when my card gets used. Someone had gotten ahold of my information & this way I was able to immediately call to shut it down. Has definitely saved me more than once
