My experience
I recently had a problem with my account. I went to to office on Far Hills I Kettering to seek professional help. I met a young lady named Jamie. She worked with me for or six days! I saw her every day and she assured me we were making progress. I had told her I thought I had caused the problem. This nice lady got my problem resolved! With service like this I will always bank at First and recommend it to every one!
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Needs improvement
I appreciate that I can get to the basics on the app such as my balance or statements, but it still seems limited. Frustrating to need to always have a phone call anytime I need to validate login. I’m not able to do certain functions on the app without adding personal info to it or doing something else to my account but then am told I have to speak with someone to change it. I’m also not able to pay my balance while on the app, which is the most frustrating. The app definitely needs improvement in the user experience.
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OK, but can be better
Too many things that should be it available through the app are not. Requesting replacement ATM/Debit card requires a call to a branch. ordering through mail is 7-10 days yet through a branch same day. when using bill pay have to guess at date for delivery. when trying to find locations, map is not compatible with google maps. using the help feature is a redirect to a website that doesn’t even mention first financial. not a comforting process for security.
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It grows on you
Easy and reliable, with intuitive user interface. It does not have all of the junk that US bank clutters it’s interface with, and not as much eye candy. Ya only complaint is the lag time from the time money is actually deposited until it is reflected in your account balance.
Yes, in fact I have determined that I love it. It is simple and straightforward, and transactions are updated in seconds.
Yes, in fact I have determined that I love it. It is simple and straightforward, and transactions are updated in seconds.
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Best Bank to Come to town
We live in a small farming towns. Goodland, Indians. We have had many banks come and go over the years. So far, First Financial is the best. We like when they call us when they think there’re is a gradual trend charge and they follow up for us. The caskets are real helpful. I am disabled and they will come out to help me if I can’t do it through drive through. They are good about explains things and have a lot of patience. We also love the on line and Mobil banking. It is so easy❤️
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