My experience
I recently had a problem with my account. I went to to office on Far Hills I Kettering to seek professional help. I met a young lady named Jamie. She worked with me for or six days! I saw her every day and she assured me we were making progress. I had told her I thought I had caused the problem. This nice lady got my problem resolved! With service like this I will always bank at First and recommend it to every one!
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Needs improvement
I appreciate that I can get to the basics on the app such as my balance or statements, but it still seems limited. Frustrating to need to always have a phone call anytime I need to validate login. I’m not able to do certain functions on the app without adding personal info to it or doing something else to my account but then am told I have to speak with someone to change it. I’m also not able to pay my balance while on the app, which is the most frustrating. The app definitely needs improvement in the user experience.
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OK, but can be better
Too many things that should be it available through the app are not. Requesting replacement ATM/Debit card requires a call to a branch. ordering through mail is 7-10 days yet through a branch same day. when using bill pay have to guess at date for delivery. when trying to find locations, map is not compatible with google maps. using the help feature is a redirect to a website that doesn’t even mention first financial. not a comforting process for security.
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It grows on you
Easy and reliable, with intuitive user interface. It does not have all of the junk that US bank clutters it’s interface with, and not as much eye candy. Ya only complaint is the lag time from the time money is actually deposited until it is reflected in your account balance.
Yes, in fact I have determined that I love it. It is simple and straightforward, and transactions are updated in seconds.
Yes, in fact I have determined that I love it. It is simple and straightforward, and transactions are updated in seconds.
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Best Bank to Come to town
We live in a small farming towns. Goodland, Indians. We have had many banks come and go over the years. So far, First Financial is the best. We like when they call us when they think there’re is a gradual trend charge and they follow up for us. The caskets are real helpful. I am disabled and they will come out to help me if I can’t do it through drive through. They are good about explains things and have a lot of patience. We also love the on line and Mobil banking. It is so easy❤️
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Leaves Alot To Be Desired
Direct Deposits take 2-3 Days to show up on accounts. My main issue is still weekend deductions or payments sporadically show up.
The mobile bank app has snap deposit, Ill give it that. The app has become more stable after the updates. Still no way to dispute transactions through the app. Balance always takes forever to deduct 5 days being the most. I always have to be super careful on Fridays because it wont show up until Monday/tuesday.
The mobile bank app has snap deposit, Ill give it that. The app has become more stable after the updates. Still no way to dispute transactions through the app. Balance always takes forever to deduct 5 days being the most. I always have to be super careful on Fridays because it wont show up until Monday/tuesday.
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I give a 0 if I could.
Not only do I not like this bank but the app isn’t any better. I’ve only banked with First Financial for a little over a week and they have disabled my account twice now. The first time they disabled my account, I was given 0 explanation as to why. The second time my account was disabled(which was only a couple of days after the first time) I was told two separate reasons by two separate representatives. The first reason was that my phone number all of a sudden did not match, and then the second representative says it’s actually because of some random fraudulent activity. This is news to me because I was never once told about any fraudulent activity by the other representative, and I’ve only ever made one transaction with the account which I had explained multiple times. I then asked about my debit card that was supposed to be coming in the mail which I was then told that it had been blocked a few days prior. This isn’t even half of the amount of issues I’ve had. This bank is awful.
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So many issues
I hate that I can never use this app. I need mobile banking so badly but this app gives me nothing but trouble. Every time I try to use it it tells me I need to register my device AGAIN. It never saves my password or my Face ID. I'm constantly having to reset everything just to login and sometimes it takes over 24 hours for me to receive the email or phone call I need to reset. So frustrating! And it's been happening since day one and I've had this account for almost a year. Please fix these issues! It's enough to make me question finding a new bank.
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Website review
FFB banking app has had it’s ups and downs in the past, but all in all very accurate and very helpful. Going through the messaging portion of the app to contact them with any questions or concerns I’ve always had a quick response as long as it’s within business hours. That’s why I’m giving this app a 5 star review, not to mention the entire banking staff have always been warm, welcoming, kind, and understanding.
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Big bank with friendly little bank feel
The same usual thing happens at most banks: loans are given, investments are made, money deposited and withdrawn. However, First Financial Bank has some amazing differences. I am retired and my only income is Social Security, but I am treated like a VIP whenever I stop in and it doesn’t seem to matter which branch it is. From the tellers to the Branch Manager, it seems like people are treated with courtesy and care that was common 50 years ago at small privately owned banks. Yep, I’m a fan!
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Wonderful!!
2 years ago I lost my beloved husband who had taken care of our finances for more than 40 years—the old way with bills & checks. My daughter & sister knew I needed something different!! This is the perfect way!! The app allows me control, allows me to double check what’s happening, allows me to have bills paid automatically & everything was so easy to learn!! I recommend it very very highly!!!
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Review
I wish you had more alerts. I would like to be alerted each time my card is used with the amount of the purchase and the new balance and early pay would be nice too. I would also like the option to be able to lock my card if it were to get misplaced. I do like that I am able to put my charges into categories and the bill pay even though I haven’t used it yet but it is there if I want to use it but the additional alerts I would use maybe even an alert to notify of a deposit going in. I do have one turned on that says deposits but I never get alerted. I do believe that’s what it says anyway
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Very convenient and useful
The only reason I did not give this a fifth stAr is because it is difficult to find your account number with this system. If you need your full account number, I know there is a way but it takes a bit to figure it out each time because it isnt easy to get to. Maybe that is intentional. However for the few times that I need it, it doesn’t affect me too often. I use this app all the time and it is extremely useful and easy. I love snap deposit!
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App Diagnostics
The issue that I have tried to resolve multiple times with several different people has not even begun to be corrected. The order that items post to your account is a scheme for the bank to make more money off of overdraft fees.
If you don’t know what I’m talking about look at your account details or try to follow this example. If you have five different transactions that all post at the same time (you have the funds available for these purchases). You then decide you need cash so you take a little bit out, which will now overdraw your account by a few dollars. The bank will not only charge you a single overdraft item charge, they will now proceed to allow these charges to be “pending” on your account and will charge you six different overdraft fees because ATM transactions are pulled out first no matter what. ( This now makes the original 5 purchases all in the negative!)
Other items are also pulled off first, so I gave that example to say this. Either fix your coding or your software-which ever is screwed up.
I’ve paid enough fees- I’m about to switch banks after being sold twice (more policy changes) and a decade of loyalty.
If you don’t know what I’m talking about look at your account details or try to follow this example. If you have five different transactions that all post at the same time (you have the funds available for these purchases). You then decide you need cash so you take a little bit out, which will now overdraw your account by a few dollars. The bank will not only charge you a single overdraft item charge, they will now proceed to allow these charges to be “pending” on your account and will charge you six different overdraft fees because ATM transactions are pulled out first no matter what. ( This now makes the original 5 purchases all in the negative!)
Other items are also pulled off first, so I gave that example to say this. Either fix your coding or your software-which ever is screwed up.
I’ve paid enough fees- I’m about to switch banks after being sold twice (more policy changes) and a decade of loyalty.
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Love the app it’s convenient but…
But my issue is that I pay my rent through another account and it would help a lot if I didn’t have to find a time to rush to a bank with my work schedule it’s very challenging. And my landlord has given us his account number for deposits…. There should be a way to type in an account number if they use the same bank… maybe I don’t understand what all goes into it… not only that but I often have issues with it being under maintenance and not taking money out for days after over-drafting an account that is not supposed to be able to be over drafted.. it isn’t all bad convenience is important and having all my info in semi-real time is awesome.
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Help, please
Would it be possible for this app to be able to show what transactions we have deducted as we reconcile our checking account? Without it, it seems like I have to save two or three years of receipts. Because when I look back on my app, on my phone, as I reconcile, I have no clue as to what I have and haven’t already reconciled.
Other than that the app seems fine. Even though I don’t understand at all, I am able to see what’s in my checking account.
Thank you.
Other than that the app seems fine. Even though I don’t understand at all, I am able to see what’s in my checking account.
Thank you.
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We LOVE the FFB App
Since you all have updated the app, it is so easy to use and maneuver. We absolutely LOVE it! I can’t wait til you get all the kinks worked out of the ‘Panoramic’ feature you are trying to provide. Ours will work for one or two logins and then the feature is locked and unable to use for a day or two, we have to reload our Credit Union information and start all over again. However, when we can see it, it’s very convenient! Thank you FFB for always thinking of the customers.
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Errors on mobile app
Balance available always different from actual balance Made error with check and it overdraft. I am on Social Security and am paid monthly. Upset that $10 check cost me over $153. I live on fixed income. That money was for my phone bill. I ended up living on Ramen noodles because of it. Never again will I write a check on your bank because of outrageous charges. What a nightmare!!!
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User friendly and one suggestion
I enjoy using this app for mobile banking. I do transfers between my savings and checking accounts, and I deposit checks with just a few taps. I like the new categorized options for all my transactions.
My only suggestion is that it would be awesome to provide detailed budgeting reports with nice graphics. I don’t want to download a third party app and log all my transactions. It’d be nice if this app had that feature.
My only suggestion is that it would be awesome to provide detailed budgeting reports with nice graphics. I don’t want to download a third party app and log all my transactions. It’d be nice if this app had that feature.
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Services I need. Sometimes an issue loading.
I love the convenience of a mobile banking app. Wouldn’t stay with a bank without good one. The FFB app has the services I value most: Bill pay, account transfers, and Snap deposit - all of which meet my needs. I’ve tested the person to person payment, it’s OK but not sure it’s as slick as some of the other payment systems out there. I’ve found the app to have trouble loading my accounts and need to close and reopen the app. All in all a good app and is very easy to find what you need.
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