Can’t Log In
Won’t let me log in. Says wrong credentials, but they’re correct. I can log in on website, but not this app.
Ruined it
The bank is great, and the app used to be perfect. I don’t know what happened with the latest released, but nothing works. Bill pay is completely missing. I contacted support to let them know, and they absolutely expressed no interest in my feedback. After uninstalling and reinstalling, both on my iPhone, and my wife’s android still nothing… for the first time in 20 years with this bank. I am considering my options.
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Ugh
App has gotten really buggy!
Where is check deposit?
This app used to let me deposit checks remotely. So I just wrote “for mobile deposit only” on my check as always, only to find that there is no longer a button in the app to make mobile deposits AT ALL!!!
Basic functions
Where is BILL PAY??? What use is this app if I can’t pay my bills?? You guys need to fix this “update”! Your App Store pictures show it, but it’s not what mine looks like at all! FIX THIS!
Zelle Limit
The Zelle limits at this bank are ridiculous. I’ve called the bank and they advised that is the highest they can be. I have other back accounts with much higher Zelle limits
Decent but clunky
I've been a customer with this bank for 14 years. I'm looking for a bank for reasons outside of the app (it's the ATM fees that are ridiculous) but the app is really rudimentary. Changing your password on this app is the craziest, most tedious experience. Rather than text verification, they call you with a number- but they don't tell you to write down the number so then when you go back to actually change the password, you have to give the phone code again which I always forget to write down the first time so then I have to go through the process again. Typically, an app these days has all of the features but with this bank, for advanced features, you have to get on the desktop site. For a long time, I didn't have a personal computer because I didn't need one so I wasn't able to access certain features.
The only thing you can really do on the app is check your balance, send zelle payments and some bill pay. Literally everything else has to be done on the desktop site. This app gives 2005 vibes...
The only thing you can really do on the app is check your balance, send zelle payments and some bill pay. Literally everything else has to be done on the desktop site. This app gives 2005 vibes...
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Outdated Interface
While it has all the basic functions, the app is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings.
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Pretty Upset
i made an account yesterday and everything was fine and i was able to use the app and spend money yesterday and all last night but then they decided to put my account on hold this morning.
i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??
i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??
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No bank-to-bank transfer optionality
Not very user friendly compared to other banks (ie, CapitalOne, Chase). No bank-to-bank transfer option in app. Might as well scrap the app and just log-in through website for online banking.
Broken check deposit
Cannot deposit a check as of the last update. Tells me to rotate my device to take a picture but doesn’t do anything after that. Just a blurry screen with the message on top. Regardless of whether lock is on or off. Have to force quit just to use the rest of the app.
Camera out of focus on app
Trying to deposit a check. Camera is out of focus and app is asking me to rotate device. I can take a clear picture while not in the app. When I try to take a picture through the app I’m not able to
Check deposit doesn’t work in iOS 16
Stuck in “rotate camera” screen and won’t take picture for mobile deposit. Please fix now.
Mobile check deposit still broken
Thought - after a month - they would fix the bug that doesn’t allow for mobile check deposits. Nope. Still broken. Time to look for a new bank.
Mobile deposit no longer works
I keep getting a prompt to rotate my device to continue deposit, but no matter how I turn my device, it won’t let me take a picture of a check to deposit.
Online Deposits Broken?
This is the temporary workaround I received from the bank, which worked: Keep the phone in an upright position (eg. standing upright on a tabletop) and then rotate in the opposite direction that the app requests.
Deposits Broken PLEASE FIX THIS
This app has always been fine, but since the last update, mobile deposits on the iPhone don’t work. When it says rotate the phone to photograph the check, it never recognizes that I’ve done that so the app is basically stuck at that point. I make all my deposits with this app, so this is obviously a problem.
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Sad... no check deposit now & after all these years
Been a customer since FIB's earliest days. Now, after I updated my iPhone XR to IOS 16 & my iPad 3 to IOS 15.7 can no longer deposit checks. I live in Seattle. Check deposit function yields an undiscernable Grey box... portrait or landscape. Repeated calls & an emails has garnered no response. It's a problem that will require a new bank. 🙁
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Can’t Mobile Deposit
The app continuously tells me to rotate the phone and when I do it doesn’t recognize it. And then it’s perpetually stuck.
Garbage
Deposit function hasn’t been working for over a week. It opens a camera but you can’t actually take a picture to deposit the check.
