Different Department
I’ve been attempting to get a hold of a representative to assist me with getting into my account.
Previously, I left a message because the system stated that they would get back to me on the next business day.
Not only was I not gotten back to but when I called to pursue the needed information I was told that the representative I was speaking to was not the proper person and that everyone had gone home for the day.
The point of getting this new account was to have a place to set money aside but I the application that previously worked is now not functional.
The cherry on top is that I get emails from them pertaining to other matters but not the password reset emails.
I’m thinking that I might have made a mistake in opening this account and it might be best to look into other options.
If you want a bank that takes 2 weeks to start functioning normally , this is your chance!
Previously, I left a message because the system stated that they would get back to me on the next business day.
Not only was I not gotten back to but when I called to pursue the needed information I was told that the representative I was speaking to was not the proper person and that everyone had gone home for the day.
The point of getting this new account was to have a place to set money aside but I the application that previously worked is now not functional.
The cherry on top is that I get emails from them pertaining to other matters but not the password reset emails.
I’m thinking that I might have made a mistake in opening this account and it might be best to look into other options.
If you want a bank that takes 2 weeks to start functioning normally , this is your chance!
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Easy
I find using this app for deposit easy to use.
Moved bill pay
App is easier to use and responsive, but they moved the bill pay several layers deep and it’s what I used most. Annoying but livable.
Easy to Use
This banking app is straight forward, easy to use, and I’ve never had an issue. Very good!
Awesome
Awesome
Horrible since the update
Every single time I want to deposit a check I must 1- uninstall the app 2- reboot my phone 3- reinstall the app. I’m told this is a conflict with another app, but the only app I let use my camera is ‘photos’. Reaching out for tech support takes hours & sometimes a week to hear back.
Improved app
I like that it tells you what to write on the back of the check before taking the picture and that it automatically takes the picture for you. It’s also helpful that it gives you the date the money will be posted to your account. I just hate that even with all this great technology, it still takes 2 days to post.
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First Internet Bank
The best banking I have ever experienced!
Do not want to use iPhone app
I want to do my business with First IB through my computer, not using the iPhone. Only allowing me to do check deposits through the iPhone is enough to make me change banks.
App
99% of what I do with your online app is paying bills. However, the bill pay option is hidden at the end of a long list of largely irrelevant topics. Further, closing the bill pay is not obvious on the phone, and not possible on the desktop.
Your recent change was a mistake!
The change to the new app was almost catastrophic especially because of the non availability of the bill pay account and the new rules in which someone has to confirm a password before they can be a payee. The original system was flawless and I do not understand why it was ever changed. I am a charter member since 1999 and almost switched banks because of the change!
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Please fix app
Since last update won’t allow Face ID. It pretends to let you select it but the setting doesn’t stick.
Bill pay hidden
The main purpose of a banking app is to pay bills, but this option is bizarrely hidden in menus
Buggy as heck
No communication from the bank about app updates; features come and go, stopping working without warning. FaceID now says it’s turned on but isn’t?
New mobile app
First, we love First internet bank! We have been customers for almost 25 years.
Now the hard part is we feel the need to mobile app is a step backwards. The old app was easier to use.
Question to first IB why fix what wasn’t broken.
Now the hard part is we feel the need to mobile app is a step backwards. The old app was easier to use.
Question to first IB why fix what wasn’t broken.
Great Bank, Weak App
FirstIB is a fantastic bank and has been my primary bank for 25 years, despite its somewhat silly name. They recently overhauled their app and while one feature is better (check deposit), they have made rookie UI errors that make the app harder to use, particularly around bill payment. Bill payment is now relegated far down a secondary nav when it is a primary feature for many or most checking account holders. The increasingly popular Zelle is also somewhat hard to find, though once you are in it the functionality is better than in the older version of the app. If they re-think their nav structure, I would be happy to change my three stars to five.
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Where is Landscape View for IPad?
Two updates and still no Landscape view on IPad - basically useless, as is. The old app was simple, but very functional.
Face ID needs work
App wouldn’t log me in with Face ID after two weeks. And a few weeks later I’m again logged out. I had to dig my password out of my vault and two factor auth with my phone before I could log in. Do better please.
Terrible communication
Next time you are going to make a new app and completely repurpose the old one that already did all the same things the new does, maybe send a notification that you did that? Rollout of this new app was horrific and terribly frustrating due to literally zero communication from the bank about this new app. Not to mention the fact that when I logged into this app I needed to reset my password because the app told me it was wrong despite the fact that it worked on the old one!
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Face ID needs work
App wouldn’t log me in with Face ID after two weeks. I had to dig my password out of my vault and two factor auth with my phone before I could log in. Do better please.
