MOBILE DEPOSITS
I can't see the pictures of the checks clearly. You need to fix this problem immediately. The account that I am depositing into is not showing on each screen of the deposit transaction. I need to see the account on each page. ALSO, it is not easy to change from one account to another. I had a hard time finding my other accounts. There were no arrows or obvious guides to my other accounts???!! Your system has changed. It used to be much better. I am aggravated and disappointed.
I’m editing someone’s complaint because your app is totally malfunctioning!!!!!???
I say DITTO TO EVERYTHING THE ABOVE PERSON POINTED OUT!!!
I’m editing someone’s complaint because your app is totally malfunctioning!!!!!???
I say DITTO TO EVERYTHING THE ABOVE PERSON POINTED OUT!!!
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Balance
Love the app. I have a suggestion. There are still a few of us who balance our checkbooks each month and sometimes midmonth using the daily balance in the app. I know most people just look at their balance online. It would be great if on the bill pay page for example you could show what the balance would be if all scheduled payments were made. And then permit user to enter additional outstanding (like you know paper ) checks. Then we would be better able to plan deposits and cover. Thanks
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Best bank there is; most competent/professional bankers
Hello, we’ve been banking with FRB since the beginning. We began with FRB in SF and moved later to another No. CA branch as we phased into retirement — still the most exceptional, professional and capable banking expertise & service at the new FRB branch (as expected). Our grown children also bank with FRB, and now the grandchildren have accounts with FRB, as well.
Our professional/capable bankers know us by sight and name, and they serve us well - by phone and in person. We have CDs with FRB, and those were undisturbed (still earning interest) during the Chase/FRB buy-out! There was never a worry about where our funds were or who was managing them!
I will say this, we have accounts at another bank, but this is just a risk-management plan so we have funds-accessibility in a “Too Big To Fail” institution. Our main “House” account and Business accounts remain with FRB — BECAUSE WE TRUST THE INSTITUTION AND THE PEOPLE MANAGING OUR ACCOUNTS!
Also, we use the iPhone app quite often, and that is extremely user-friendly, so in-person trips to the bank are now minimal.
It’s our opinion - after 50+ years of banking, there is NO better service than that offered by FRB (in all branches). Thank you!
Our professional/capable bankers know us by sight and name, and they serve us well - by phone and in person. We have CDs with FRB, and those were undisturbed (still earning interest) during the Chase/FRB buy-out! There was never a worry about where our funds were or who was managing them!
I will say this, we have accounts at another bank, but this is just a risk-management plan so we have funds-accessibility in a “Too Big To Fail” institution. Our main “House” account and Business accounts remain with FRB — BECAUSE WE TRUST THE INSTITUTION AND THE PEOPLE MANAGING OUR ACCOUNTS!
Also, we use the iPhone app quite often, and that is extremely user-friendly, so in-person trips to the bank are now minimal.
It’s our opinion - after 50+ years of banking, there is NO better service than that offered by FRB (in all branches). Thank you!
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Response from developer
Thank you for improving the app with your feedback. With the latest update, Version 7.1.15, the Mobile Check Deposit landing page has now been restored! Please be sure to UPDATE your app to the latest version in the Apple store in-order to access your full Mobile Check Deposit features. If you are still having difficulty, we would like to connect with you to find a solution. Please email us at digitalfeedback@firstrepublic.com or call us at 855-886-4819 at your convenience.
Great app, huge improvements, stealthview/external accounts are great
I'm not sure what these other individuals are talking about, but the application is leaps and bounds greater! Stealthview is a great touch; allows me to check my balances safely on the bus with so many people near me. Mobile deposits are a snap and they offer high limits compared to any other bank. System takes the pictures of the front and back of check for you. Adding billers and making bill payments on the go can now be done right on the app. I can even see all my external accounts right through the app, getting a consolidated view of all my finances. Really clean interface!
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Top rate service
FIRST REPUBLIC has been the best bank I have ever worked with. I’ve been through USBank and Bank of America and other major banks but none of them come close to what first republic does. I don’t know any other bank that has fresh baked chocolate chip cookies made by staff in the afternoons. Everyone is very friendly, goes out of their way to help, and the services are extraordinary. My only complaint is that I just moved from the west side to Calabasas and they don’t have a branch near me for the moment. I am going to try to fix that.
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MOBILE DEPOSITS
I can't see the pictures of the checks clearly. You need to fix this problem immediately.
The account that I am depositing into is not showing on each screen of the deposit transaction. I need to see the account on each page. ALSO, it is not easy to change from one account to another. I had a hard time finding my other accounts. There were no arrows or obvious guides to my other accounts???!! Your system has changed. It used to be much better. I am aggravated and disappointed.
The account that I am depositing into is not showing on each screen of the deposit transaction. I need to see the account on each page. ALSO, it is not easy to change from one account to another. I had a hard time finding my other accounts. There were no arrows or obvious guides to my other accounts???!! Your system has changed. It used to be much better. I am aggravated and disappointed.
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Harder to use than previous Republic Mobile App
Who decided it would be a good idea to hide the BILL PAY function by nesting it under something labeled as MOVE MONEY? I had to hunt and use multiple keystrokes to pay my bills electronically.
The positive response from the developer came soon after I posted the above words, and the solution almost immediately. Thank you! First Republic Bank stands alone in overall excellence and customer service.
The positive response from the developer came soon after I posted the above words, and the solution almost immediately. Thank you! First Republic Bank stands alone in overall excellence and customer service.
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Latest build is buggy to the point of not usable
Tapping the deposit button locks you into the deposit screen, attempts to cancel out loop you right back into the same screen. The same behavior applies to the bill pay function, it is impossible to look at activity or pending payments as it immediately brings up the payment screen.
Hopefully FR will actually have their QA team at least launch the app and test the screens before pushing the build out to release. I’m a new customer so unsure if this is their standard quality, but disappointing regardless.
At this point I am going back to the desktop.
Hopefully FR will actually have their QA team at least launch the app and test the screens before pushing the build out to release. I’m a new customer so unsure if this is their standard quality, but disappointing regardless.
At this point I am going back to the desktop.
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Not Good
We live in Napa, CA. I bank exclusively at FRB (3 separate accts.). I don’t like the set-up of this new app. It’s awkward and nothing like prior app. Also, it shows Pending Debits but NOT Pending Credits! Via Mobile Deposit I deposited my paycheck and an Expense Reimbursement check (2 checks) on Sat. , 12/24. As of yet - 12/27 - they don’t show up as “Pending Deposits”. Yet, the checks I’ve written that have been “cashed “ do show up as debits (occurring during this Holiday Weekend). The two mobile FRB deposits were confirmed to me ONLY by an EMAIL to my personal EM account. No confirmation shows up in my FRB Mobile Account statement. I cannot see the two checks that were deposited via my phone app!! It is a worry and this hasn’t ever happened before!
I always recommend FRB to family and friends. If the new app isn’t straightened out, I may consider a different bank!
END OF APP. REVIEW. —. Not a good app. Bring back the prior format!
— Catherine B Clark
to me by FRB via sn email acknowledged
I always recommend FRB to family and friends. If the new app isn’t straightened out, I may consider a different bank!
END OF APP. REVIEW. —. Not a good app. Bring back the prior format!
— Catherine B Clark
to me by FRB via sn email acknowledged
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Terrible banking app
The app does stuff the website doesn’t do, and far more can only be done on the website but not the app. If you try to set up e-bills you will have to manually “file” YEARS of bills you already paid via a likely more functional banking app. And you can only do that on the website.
Once you finish marking each individual bill as paid, you will not be able to access your e-bill when it’s issued. I still don’t know when I’ll be able to see my Verizon bill that I got days ago.
I feel like I’m back in 2008 and am dealing with an archaic, basic, semi-functional online banking experience. Yes FRB gives you an actual person to deal with but the only reason I am dealing with them is because of the non-functional app or overall slowness of the banks ability to process transactions. In decades of personal banking, I’ve never had to contact my bank so much but the only reason I have to do so is because things don’t work the way I’m accustomed to them working.
Once you finish marking each individual bill as paid, you will not be able to access your e-bill when it’s issued. I still don’t know when I’ll be able to see my Verizon bill that I got days ago.
I feel like I’m back in 2008 and am dealing with an archaic, basic, semi-functional online banking experience. Yes FRB gives you an actual person to deal with but the only reason I am dealing with them is because of the non-functional app or overall slowness of the banks ability to process transactions. In decades of personal banking, I’ve never had to contact my bank so much but the only reason I have to do so is because things don’t work the way I’m accustomed to them working.
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Response from developer
Thank you for taking the time to share your feedback & we apologize for the inconvenience. If you would kindly email us at digitalfeedback@firstrepublic.com to connect with a Digital Specialist to understand your experience and assist you!
Pretty good app
Like the new UI design. Works well. Two things I would like to see improved. First it would be very nice to be able to change the categories of spending on a transaction in the app rather than having to do it on the website. Second anything you can do to improve launch time would be good and yes that’s largely the security checks that have to be done which do take a lot of the time and can’t be removed. But anything that makes the whole process faster would be good.
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Check Depositing
Now fixed. Works great again. I’d just remove that endorsement reminder since everyone knows to endorse. Or put it in the instructions upfront as it interrupts flow of process. But excellent app!!! Thank you.
What happened to the check picture orientation?? It flipped and is now sideways and doesn't work well at all. Took seven attempts. Put it back please!!! Please fix the front picture take for deposit!!! And please get rid of that endorsement message between taking pictures. Your old system had some great features that were lost and your new one has great ones introduced. To have to tap the little button or area to write the amount is so strange. It isn’t a button or a box. Please put the very first entry is to type in the dollar amount, and as you have it, no decimal entry required. I love the auto picture take. But to get that endorsement warning in between, makes me have to tap with my nose or take time from flipping check. Please put ONE quick notice at the beginning to ENDORSE CHECKS with for mobile deposit. Just once, when you select deposit check. And be done with it. Once pics are both taken, the swipe feature is great, except when occasionally, being an iPhone, it flips apps instead of confirming by swipe. Maybe just a confirm button. Your app WAS actually fantastic aside from the endorsement fiasco. I gave low stars because I didn’t know I could leave a review. Will increase next time. Especially if features corrected or implemented.
What happened to the check picture orientation?? It flipped and is now sideways and doesn't work well at all. Took seven attempts. Put it back please!!! Please fix the front picture take for deposit!!! And please get rid of that endorsement message between taking pictures. Your old system had some great features that were lost and your new one has great ones introduced. To have to tap the little button or area to write the amount is so strange. It isn’t a button or a box. Please put the very first entry is to type in the dollar amount, and as you have it, no decimal entry required. I love the auto picture take. But to get that endorsement warning in between, makes me have to tap with my nose or take time from flipping check. Please put ONE quick notice at the beginning to ENDORSE CHECKS with for mobile deposit. Just once, when you select deposit check. And be done with it. Once pics are both taken, the swipe feature is great, except when occasionally, being an iPhone, it flips apps instead of confirming by swipe. Maybe just a confirm button. Your app WAS actually fantastic aside from the endorsement fiasco. I gave low stars because I didn’t know I could leave a review. Will increase next time. Especially if features corrected or implemented.
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Response from developer
Thank you for taking the time to share your feedback. With the most recent update, this issue is now resolved! Please update your app to the latest version to deposit your check(s). If you have any questions or concerns, please reach out by emailing us at digitalfeedback@firstrepublic.com to connect with a Digital Specialist.
Really really REALLY Buggy App. Nearly useless.
Never ever works as advertised. I have to constantly contact one particular bank manager, who is the only person who can get things to work. No one else has the patience but her. I was locked out for months. She was the only person who took the time to figure out how to get the app to work.
Tonight I find the one external account that I had to set up three different times is no longer linked to my FR accounts, it’s simply gone. Since it takes days to set up the verification (and usually multiple tries) I won’t be able to make the transfer I need to. Sure I can write myself a check. The problems with the app still remain.
It’s remarkable how useless this app is. I’ve worked in IT as a technician on site and long distance. Coding issues can be fairly easily corrected.
I can’t recommend this app.
Tonight I find the one external account that I had to set up three different times is no longer linked to my FR accounts, it’s simply gone. Since it takes days to set up the verification (and usually multiple tries) I won’t be able to make the transfer I need to. Sure I can write myself a check. The problems with the app still remain.
It’s remarkable how useless this app is. I’ve worked in IT as a technician on site and long distance. Coding issues can be fairly easily corrected.
I can’t recommend this app.
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Good, Not Yet Great
Clean design. Few technical problems. Solid on the basics, but it’s time for the app to add web equivalent functionality. A key example is the ability to edit the descriptions of deposits and withdrawals. The paradigm here seems to be the app as complement to the web experience. But, for many people the mobile app is THE primary experience. Let’s bring the app into the 2020s. 10/22: Same comments. But, the app is now slightly prettier, and slower to load.
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Notes
I love the app but When using the app and making transfers within other accounts related to First Republic Bank I use the notes section to indicate what the transfer is for. However I have no idea how to find those notes later on?They don’t appear on my mailed statements, or electronic statements, and I cannot do a search for them so where do they go?
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Check deposit gets worse with every release
Overall the app is fine but I have 2 major gripes with it. 1. With Face ID turned on, I still have to press the little face id icon on the login screen for it to kick in. It should auto try on app open. 2. Every check I deposit takes me through a useless "Check Endorsement" confirmation. I've actually missed several checks this way because I deposit it and look away from my phone. Then this dumb confirmation comes on like 10-15 seconds later, I don't notice it and it doesn't deposit my check. I tried every which way to endorse it thinking that there's some OCR or something but it's either bad OCR or it just always confirms. I love FRB but your app lags behind.
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Response from developer
Thank you for taking the time to share your feedback. With the most recent update, this issue is now resolved! Please update your app to the latest version to deposit your check(s). If you have any questions or concerns, please reach out by emailing us at digitalfeedback@firstrepublic.com to connect with a Digital Specialist.
It’s a good app except issues not resolved
I deposit checks on this app. I am able to deposit cashiers checks. I deposit 3 cashiers checks each month in exactly the same way each month. Almost every single month, one of the cashiers checks is denied deposit. I have contacted customer support regarding this issue on 5 separate occasions. Each time I am told it will be resolved. It’s still not resolved. No one resolves it and no one from the bank follows up regarding process for resolve.
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Superb account representative
From day one, my experience has been positive. Jane my banker was sincere, approachable, and provided superb follow through and service on my account. Jane has made me feel comfortable to reach out no matter how small/large the issue might be. The positive experience expanded from there. So far, the online representatives have been consistently kind, helpful and thorough. This has been a breath of fresh air!
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Thanks to this app, I remember banking w/my parents! Bring on the calculator, ✏️📝
Thank goodness FR has great live customer service b/c this app does not bode well for attracting /retaining clients. It must be on an 80s tech platform! I woke up this am to find again that accounts have randomly disappeared from online banking. Last time this happened my heart stopped! At least this time I wasn’t in full blown FDIC panic over possibly missing funds…called & oh yes, it’s another “app update” . Takes days for transactions to post (pay a CC online Monday, FR balance updates on Tues/Wed). Write a check and it won’t withdraw or sequester the funds till cashed, unlike every other banking app which immediately shows a debited balance (imagine having 3-4 large outstanding checks & having to keep a mental /paper tally of available funds!) Receive a wire, funds not reflected for 2 days. No large deposit alerts. Etc Etc Please please update this app. My calculator batteries are dying!😁
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Response from developer
Thank you for taking the time to write a review and share this feedback. This is not the experience we want for our clients, please accept our sincere apologies for your frustration. We would be very grateful for the opportunity to learn more about each of these issues and will do what we can to ensure they don't occur again. If you would kindly email us at digitalfeedback@firstrepublic.com, a member of our team will connect with you right away.
UX issues
The app has UX issues - for example it allows you to set your purchase limit but doesn’t signal if that is above your daily limit in their system. If transactions are declined for exceeding the daily limit in their system (which you can’t see or edit in the app and has nothing to do with the purchase limit you input) the transaction will be declined and you will end up in the phone queue wasting precious time figuring out what is going on. In addition, there is no way to verify transactions in the app so there is no way around the tedious call system.
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