Terrible app
This app is important, it’s how I do my banking. It wouldn’t let me log in even though I’ve used the same password for a long time. When I click the link to reset it never sends a code to my email to reset my password. This has happened twice and I have to call the bank. So frustrating. It’s actually the number one reason I’m switching banks.
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Mobile Deposits
It would be nice if you could add other deposit accounts after initial set up but once you have chosen an account for mobile deposits, you cant change or add accounts later as needed.
Convenient, yet inconvenient
It’s great to view my current balance, but I wish I could access the app by using my fingerprint rather then entering the password every single time I just want a quick look at my balance. Also I don’t know if it’s an in-app problem or within the banking process, but after depositing a check using the app it takes several hours or over a day for the increase of my balance to show up. And when it does finally show an increase, sometimes for quite awhile it at first shows an incorrect balance considering the amount that was actually deposited. (Like doubling what it should be.) Quite inconvenient when you what to be sure of how much you actually can spend at a given moment.
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Basic Functionalities that work well
Does all basic banking operations with ease, speed and so far secure. For a five star, it lacks features such as fingerprint login, check images, bank and account information, alerts setup, locations, card settings such as report lost card etc, customer service features.
