Terrible
Response from developer
Hi Shedseller. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide a reliable and easy-to-use mobile banking experience, and we understand how frustrating glitches and errors can be. Could you please ensure you have the latest version of the app? If you do and are still experiencing issues, please get in touch with our team at 866-319-4093 or email info@first1bank.com so we can learn more about the issues you’re encountering and help resolve them. Your feedback helps us improve the app for all of our customers. Thank you!
Face ID and quick balance issues.
Response from developer
Hi Joel9698. Thank you for taking the time to leave us a review. We apologize for the inconvenience this has caused you. We weren't aware of the quick balance issue, and our team is working to resolve it now. Facial recognition should be working on your iPhone products. Could you please double-check that you have the latest app update? If you are still experiencing issues, please get in touch with our customer service team at 866-319-4093 or info@first1bank.com so they can assist you. Thank you!
Login fail
Response from developer
Hello quwirofnxnskwndnfocjwnw. We sincerely apologize for the trouble the recent update caused with your account login. We're pleased to inform you that the issue with the app has been resolved, and you should now be able to access your account without any problems. If you encounter any further issues, please don’t hesitate to contact us at 866-319-4093 or info@first1bank.com. Thank you for your understanding.
Update please
Response from developer
Hi __sleepylau__. We apologize for the inconvenience the latest update has caused you in accessing your account. We're happy to announce that the situation with the app has been fixed, and you should be able to access your account through the app now. If any other issues arise, please get in touch with us at 866-319-4093 or info@first1bank.com. Thank you.
Update
Response from developer
Mr.Amaro956, thank you for taking the time to voice your concerns. We are currently working on an app update, and once it is finalized, it will be released immediately. We appreciate your understanding.






