Terrible
Garbage app, logs you out every single use and biometric login doesn’t work, is really just an internet short cut because anything you need to do is external to the app. Poorly designed and organized. The only reason I gave it 1 star was to write a review.
App issues
The app is horrible. I use my AT&T app to pay because so many issues on this app loading
Garbage
After FirstNet made me merge to an ATT account my autopay got deleted and now FirstNet offers no billing through them and everything is done through att. I can’t even view my bill anymore and att says it’s a FirstNet issue. It’s like I’m a half att user but can’t use any of their features and FirstNet has now deleted everything off their app and the app is completely useless.
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Should be ashamed of this app
Does ATT even pay attention to the FirstNet Application? It’s like they have a rogue team of developers in some back closet they forgot about. You literally have an app that takes you to the ATT website. There literally is NO FIRSTNET APP. It doesn’t even really exist. What a sham.
App Crashes and Times Out Constantly
App crashes constantly and times out. Causes the inability to log in or takes dozens of tries. No support site or contact information fond so a bad review it is.
Doesn’t work
App never works. Customer service couldn’t fix the issue. Had to put 1 star wouldn’t let me put 0.
Every button takes you to Safari
Why can’t we just work through the app? Just make a interface like the regular AT&T app..
This probably the worst app
For starters it sends you to safari after you login, then once you are on safari what ever new updates they have done to the website refuses to let you pay online. For the last 3 months I’ve had to go inside AT&T to pay the bill bc it won’t let me access the bill pay feature online. Way to prioritize your first responders and medical professionals 🫡 AT&T is horrible but somehow first-net is actually worse
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Poor Service
this app need to be deleted because it is useless! AT&T please let your customer service representatives know how to solve issues once we asked for assistance. Please train them well.
Horrible
Man love my service but this app is trash! Nothing ever works ever ! the worst !
Att first net
App is totally useless. This thing never works right. U might as well just use your computer unless u like wasting your time.
Worst app ever
What a joke never works spins can not connect. Great for public safety
Terrible customer service
This app doesn’t even work. I haven’t been able to login, “user ID is not active” for three years and people keep telling me to change my password. Your support is a joke and this app is useless. Three years and nothing. Thinking about going back to Verizon.
Horrible
We were encouraged to switch from another carrier due to my spouse and I both working in healthcare. After verifying our employers, I was told after 13 years in the dental field, I was not considered a healthcare worker. I would love for FirstNet to revisit the rankings that came out during the Covid outbreak – because my career was ranked the #1 most at risk profession in healthcare. Yet someone who just works the front desk at a hospital qualifies for the discount. It’s absurd. Now I’m stuck with a higher bill and I really wish I would’ve stayed with my previous carrier. Would never recommend FirstNet to anyone.
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Useless app…. Just use internet browser
This app is beyond useless. Literally everything you click on takes you to the internet browser. There’s no reason for this app at all.
App is trash
The app is overall low budget it doesn't have any features like you would in the AT&T app which I don't understand why you can't just merge with them to make it easy for customers to pay and purchase items instead of having to open a browser link anytime you click on something!!!!
App doesn’t work
I don’t know what’s wrong with the app but it use to work and now I can’t log in anymore. I deleted the app and redownloaded it. But still no good. When I put in my username and password the continue button is not lite up to continue to the next page. This had been going on for several months. The developers obviously don’t care about us as customers. I always have to call the number to pay my bill.
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Clunky and malfunctioning
This app used to work, albeit poorly. Now it doesn’t even launch after entering login info. As in the “continue” button doesn’t turn active, so that you cannot get into the app to pay bills or check account status. Disappointing.
La peor aplicación
Su aplicación para gestionar pagos es lo peor que he visto en mi vida. Gracias a Dios en un par de meses ya no estaré con ustedes pasando tanta dificultad para pagar su mensualidad. Deben hacerle la vida más fácil a los usuarios, ya que somos quienes les pagamos a ustedes.
NOOOO!!!!
Where do I start. This app is HORRIBLE!!! It never works. I can’t even log in to see anything. AT&T is WAY BETTER. The developers of this app are just plain PATHETICALLY LAZY!!! This is the main reason why I am going to switch back to AT&T. Firstnet need to focus on this app and make it better. I went on my laptop and guess what… yep…. Same dang thing. Slow, not responsive and utterly a pure waste of time. I had to leave Atleast (1) star but I really don’t want to. This app needs negative stars because I absolutely HATE CANT STAND DESPISE THIS stupid app!!! Have to call in to pay the bill. Don’t even bother with this app people.
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