Great Design, Extremely Unprofessional Customer Service
I reached out politely with questions about setting up a tournament, but several of the responses I received came across as rude, condescending, and unnecessarily passive-aggressive. Asking reasonable questions as a potential customer should not result in communication that leaves you feeling disrespected.
Unfortunately, the customer service experience left such a sour taste that it completely changed how I view the app. No matter how well designed a platform may be, professionalism and basic courtesy toward customers matter.
Based on my experience, I would advise potential customers to look at other tournament platforms before spending money with FishDonkey. I would much rather support a company that treats its customers with common decency, patience, and respect.
Response from developer
We are not rude to our customers. Anyone can call us and speak with a real person and they will find that out. However, we do not allow every customer to run a tournament. If a potential tournament director ignores our messages and does not follow our advice for setting up and running a tournament, we will not let them proceed. An irresponsible director is likely to create a poor experience for the anglers. We do not want participants to form a negative impression of our service or app. When a director fails to follow instructions, watch the videos, read our emails, try the practice tournament, or get familiar with the app, it raises red flags. We are lenient, but if a director does not hold up their end, it suggests they may treat the anglers the same way. In that case, we will not allow them to run a tournament. I’m sorry if you had a bad experience. I’m not certain this applies to you, but it sounds as though it might.
Needs improvement
Response from developer
Sorry you had a problem and lost your fish. Truly! We recommend that you use the "PRACTICE TOURNAMENT" before you go out on the water. You shouldn't be fumbling around and mess up your entry. You need to practice and it is your responsibility. We have people that can measure, photo and video their release with one hand while making a youtube video and while having a conversation... so it isn't that difficult: https://youtu.be/MD-14q18oeo
Great Support
AWESOME APP BUT ONE MAJOR SUGGESTION!!!!
Response from developer
Yes. you can do that and that is a good suggestion. We don't have a PRIVATE button, but you can call your tournament private and define it to a local body of water. If someone else joins you can remove them. Thank you for using our app!
