Great Design, Extremely Unprofessional Customer Service
Despite the app and website being nicely designed, my experience dealing with FishDonkey’s sales and marketing department was extremely disappointing and unprofessional.
I reached out politely with questions about setting up a tournament, but several of the responses I received came across as rude, condescending, and unnecessarily passive-aggressive. Asking reasonable questions as a potential customer should not result in communication that leaves you feeling disrespected.
Unfortunately, the customer service experience left such a sour taste that it completely changed how I view the app. No matter how well designed a platform may be, professionalism and basic courtesy toward customers matter.
Based on my experience, I would advise potential customers to look at other tournament platforms before spending money with FishDonkey. I would much rather support a company that treats its customers with common decency, patience, and respect.
I reached out politely with questions about setting up a tournament, but several of the responses I received came across as rude, condescending, and unnecessarily passive-aggressive. Asking reasonable questions as a potential customer should not result in communication that leaves you feeling disrespected.
Unfortunately, the customer service experience left such a sour taste that it completely changed how I view the app. No matter how well designed a platform may be, professionalism and basic courtesy toward customers matter.
Based on my experience, I would advise potential customers to look at other tournament platforms before spending money with FishDonkey. I would much rather support a company that treats its customers with common decency, patience, and respect.
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SSouthernMNAngler
Needs improvement
I’ve lost a few fish due to fumbling around trying to switch the camera from front facing, rear facing and then video all while trying to maintain a fish on the board and it flips off into the water. Camera controls need to be easier to work one handed. It’s frustrating and keeps the fish out of the water longer than needed. Video portion also crashes while I had media playing through my AirPods. (Closed browser video/ audio was playing) It’s hard enough getting a fish to align on the board, closed mouth etc but really hard to cycle through 3 camera options, one handed with half of the camera buttons on the opposite side of the screen.
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JJordanJ7777
Great Support
Great, easy to use app to host online fishing tournaments with amazing support if you need any help!
Ddustycanuck
AWESOME APP BUT ONE MAJOR SUGGESTION!!!!
I love this app but I have one suggestion that would be a fantastic idea! I recently started doing FD tournaments and I loved them…. Living in a small town/ community I wanted to find a way where I could have a local tournament with just my buddies! I really think it would be a great opportunity for this app having a better selection while in the” set up tournament” option have a place where u can set up a local/ private tournament!
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Nnutrar
What
I am 17 and this app says that age four and up can use it but reading the rules and regulations it say that you have to be 18
U7Unfair 7
